Does Asurion require a signature?
Yes. Asurion works with UPS experts who deliver packages to customers. Once you get the package from Asurion, you have to sign for it to confirm that you have received it.
Choosing Asurion as your insurance provider can help you enjoy fast replacements. This insurer tries to replace devices within a few hours to prevent customers from feeling inconvenienced. Most customers that have filed claims with Asurion are impressed with its delivery services. It strives to deliver replacement devices within 24 hours. Here is more!
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What you should expect once you file a claim with Asurion
Once you file a claim with Asurion, you should wait for the insurer to get back to you. This insurance provider can either replace or repair your device, depending on your situation. It may take a few hours to replace the device and send it to your address. Asurion works closely with UPS which helps it deliver the package to customers whose claims have been approved.
When Asurion informs you that your claim is approved, you can track it online 24/7. Depending on when you file the claim, it may be sent to you on the same day or the next day. You have to sign for the package as soon as UPS delivers it to your address. Doing this can confirm to the company that the package arrived safely. This can give the insurer peace of mind since it shows that the package did not get lost on its way to the customer.
What if you are not available when the package is delivered?
This is one of the concerns that many customers that file claims with Asurion have. If, for instance, you will be away for work the entire day, you can give the insurer the address of your workplace. UPS can deliver the replacement device to your office. If you are busy at work, you can ask the secretary to pick the package and sign it on your behalf.
If you stay in an apartment complex and will not be available to receive the package, you can ask the complex manager to receive and sign for it. UPS may not leave the package at your doorstep without anyone signing for it. If, for instance, you have lived in one place for a long time and know your neighbor well, you can ask them to pick the package and sign for it while you are away. Do not ask a new neighbor to sign for the package.
If you don’t have anyone to sign for the Asurion package, the UPS driver may leave an infonotice at your doorstep. If you find this brown form, ensure that you get in touch with UPS immediately. Once you do this, you may be able to pick up the Asurion package within the same day.
The shipping team makes more than one delivery attempt so that you don’t entirely miss the replacement device. If you fail to receive the Asurion package, you can also call the company representative for them to make a follow-up. The good thing with Asurion is that it has an excellent support team that can be of great help.
What to do once you get the replacement device from Asurion
Once you get the replacement device from this insurer and have signed for it, you should purpose to send back the damaged device. According to the terms of this insurance company, you should return the damaged device within 15 days of getting the package. Failure to comply with this condition can lead to a penalty. The non-return fee can be as high as $850 if you are an Asurion AT&T customer. If, for instance, you misplaced a cell phone, and then it replaced, you have to return the lost and found one to Asurion since it is its property.
You can use the box that comes with the replacement device to return the old device. The shipping box often comes with a return label that you can use to return the device. You don’t have to return accessories that come with the phone, such as the cover, battery, or sim card. Feel free to remove the sim card from the old device and put it in the replacement device. Do not forget to delete personal data from the damaged device before sending it back to Asurion. You only need to go to settings then tap reset. You can now click on erase all content.
What you need to know when you sign up with Asurion
Coverage |
Theft, loss, malfunction, and accidental damage |
Delivery services |
It works with UPS to deliver packages to customers whose claims have been approved. |
Signature required |
Yes. You have to sign for an Asurion package upon delivery. |
What to do with the old device |
Send it back to Asurion to avoid paying a non-return fee. |
How long do you have to send back the old device |
15 days |
How long Asurion replaces devices |
It delivers same day or next day replacements |
How to file a claim |
Over the phone or through the company’s website |
Conclusion
Asurion is a good insurance provider that can cover the devices you use every day against disasters. If you have been paying for this insurance cover and a damaged device, you can file a claim within minutes. The insurer will investigate and decide whether it is valid. If it informs you that it will replace your device, you should expect it within a few hours. Once you get the device, you have to sign for it.
FAQs
Do you have to sign for Asurion packages?
Yes. Once you receive a package from Asurion, you have to sign for it. You can arrange for it to be delivered at work or ask a neighbor to sign for it if you work a lot.
What if I don’t receive my Asurion package?
Start by confirming that you gave the correct address. You can then contact the insurer to find out when the package is likely to arrive.
