Sprint Complete vs Asurion – what is the difference between the two phone insurers?
After choosing the phone you want to upgrade to, and then comes the question of whether it is a good idea to insure your new phone, or whether you should just let it remain under the usual manufacturer’s warranty until it unfortunately breaks down and needs repairs or replacement.
There are numerous insurance providers for your device, making the process more confusing, and among these insurers are Asurion and Sprint Complete. They share plenty of similarities to each other, except certain features such as their deductibles and the levels of coverage they offer. To reduce the confusion on your end, we have done our research on what to expect from both providers, as well as whether they are good options for you.
Table of Contents
What are the differences between Sprint Complete and Asurion?
Sprint Complete |
Asurion |
|
Number of claims to make annually |
Maximum of three per year |
Maximum of two per year |
Deductible payments |
Ranges from $25 to $275, depending on the type of repairs you want to do |
They do not specify the fees, although the specifics will depend on the device you are insuring |
When should you buy the insurance cover? |
Within 30 days of buying the device |
Within 30 days of buying the device |
Who can get it? |
For Sprint customers only |
Anyone on any US-based network |
Sprint Complete vs. Asurion – How they compare
Deductibles
While both providers charge deductible payments for all repairs and replacements, the amounts vary according to the device itself and the types of repairs your device needs. In the case of Sprint Complete, they charge three deductible tiers: $29 for cracked screen repairs, between $25 and $140 for other damages such as humidity and liquid damage, and between $50 and $275 for replacements.
The case is slightly different for Asurion, as they do not specify the deductible fees you are meant to pay for each device, although you can get a rough estimate from how they charge their fees on Amazon. You will get better information when making a claim with them, as they will tell you how much you will pay for various repairs, depending on the terms of the contract, what they are covering, and the device you want to repair.
In this case, it is always best to be prepared with information regarding the deductible fees you are paying – and Sprint Complete wins due to having more in this area.
Customer base
The two companies offer their services to slightly different user bases: while Sprint Complete only offers their insurance to Sprint customers, you can sign up for Asurion if you are on Sprint, as well as other networks such as AT&T and Verizon.
Both companies offer similar services, but Asurion wins in this category as you can sign up for their insurance regardless of your network provider.
Number of claims
Asurion places the maximum number of claims as two per year, and this is likely due to their coverage terms being under their partner wireless providers. On the other hand, Sprint Complete is not vastly different, although they accept a maximum of three claims per year. It is good to note that both Sprint Complete and Asurion are similar when it comes to service quality, as Asurion covers both in processing insurance claims.
Both companies accept a similar number of claims per year, although the extra allowance that Sprint Complete matters, and they win this category based on that.
Sprint Complete vs. Asurion – A comparison review
Sprint Complete review
This is a cellphone insurance program that Sprint offers, and it is administered by Asurion – therefore, there are few differences between the two except for the fact that Sprint Complete offers its customers enrollment to Apple Care insurance if they have eligible devices.
They offer five tiers in terms of monthly payments, with the tiers costing $9 for Tier 1, $15 for Tiers 2, 3, and 4, and $19 for Tier 5. You cannot select your preferred tier, however; newer phones will land in Tier 5, while older phones will be anywhere in Tier 1 to 4. Additionally, there are different deductibles to pay for different repairs, with screen repairs costing $29, and other repairs ranging from $25 and $140.
These make Sprint Complete best if you are worried about losing your phone or accidentally breaking it, as it allows you to get a new phone quickly from Sprint when this happens. However, it may be inconvenient if you want additional benefits like tech experts or cloud storage.
Pros
- Lost devices get a replacement the next day
- If placing a complaint on personal information breaches, you will get restorative support immediately
- Covers a wide range of devices, such as watches and tablets
Cons
- You cannot choose the tier you want
- It is only limited to Sprint customers
Asurion review
If you want your device to remain under a comprehensive cover, particularly in extended warranties for multiple devices, Asurion is a good contender for that. Their coverage times will differ depending on the device, as well as their deductibles and monthly fees that you will pay; most phones will get a maximum coverage time of 2 years.
Their repairs are free, although they tend to charge higher fees when you want to replace a device, such as their $199 fee if you plan to replace an Apple device.
Pros
- Easy-to-file claims
- Extended warranties are available
- Their replacement services are fast
Cons
- They do not offer identical replacement devices
- Their insurance coverage scope is small
- High deductible fees and monthly payments for some devices
Conclusion
While the two companies are not as different when it comes to their offerings, we find that Sprint Complete is the better choice between them due to their lower deductibles and monthly payments, as well as a wide coverage in the devices they can do.
FAQs
Is Sprint Complete the same as Asurion?
No, they are not the same company, although Asurion runs both of their logistical services. Sprint Complete is the phone insurance division of Sprint, a mobile network provider based in the US, while Asurion was started as a phone insurer that also insures the customers of its partner companies such as Verizon and Sprint.
Does Sprint use Asurion?
In the case of their insurance policy Sprint Complete, yes they use Asurion to provide logistical services and processing claims.
What is Sprint Complete plan?
This is an exclusive insurance package that aims to help you optimize your device life, especially for smartwatches, tablets, and select smartphones.
Is Sprint Complete storage free?
Yes, as long as you are a Sprint customer. You will automatically get a storage limit of 5 GB, and the app is also available for Android devices.