Does Asurion use genuine Apple parts?

No, it does not. Asurion works with third parties that help it repair smart devices. These third parties do not use genuine apple parts since they don’t have access to them. The company also tries to keep repair costs down.

Though phone insurance such as Asurion may have some appealing features, many customers are not impressed with how it handles repairs. Before you pay for this insurance plan, you need to learn everything regarding it, including its strengths and weaknesses. Here is more!

Introduction to Asurion

If you have been looking for phone insurance, you may have come across Asurion. NewAsurion Corp is the company that indirectly owns Asurion. You can get this insurance plan through different carriers such as Sprint, Verizon, and AT&T. You can also get Asurion via retailers such as Boost mobile.

One of the things that captivate customers to this phone insurance is the kind of coverage it offers. Choosing Asurion can help you protect your device against malfunction and damage. It covers smartphones against incidents such as broken screens and water damage. Apart from that, Asurion also offers coverage for theft and loss. This can therefore save you from buying a new smartphone if the one you have gets stolen.

How much it costs

One of the things that you have to check when investing in phone insurance is the costs you will have to pay from time to time. Like other options, Asurion subjects you to monthly payments. The cost of this insurance plan is, however, not the same for all the providers. If, for instance, you get it through Sprint, you will pay $9 per month. Verizon, on the other hand, charges higher for the same insurance plan.

Apart from the initial cost of Asurion, you also have to pay deductibles to cover the cost of repairs or replacement. If, for instance, your smartphone’s screen cracks, you have to pay $29. Asurion also appeals to some customers since it offers battery replacement at no additional cost. Here is a summary of this insurance plan.

Filing claims with Asurion

Suppose you have been paying for this insurance plan every month, and your smartphone gets damaged or lost. You can easily file a claim online. Start by picking the carrier you have been working with from the provided options. You have to specify what happened to your smart device while filing the claim. Even the small details matter, so don’t leave any crucial information out. Do not forget to specify the make as well as the model of your smartphone. Also, include details such as your billing or shipping address.

Asurion will go through the claim and determine whether to repair or replace the device, depending on your situation. For your claim to be approved, you have to pay the deductible. You can see that the amount is less than what you would incur without the insurance plan from the figures above. Once you have filed the claim, Asurion will evaluate it and either accept or reject it. You can track your claim online at any time.

While filing the claim, do not forget to go through the insurance policy to familiarize yourself with some terms and conditions. Doing this can reduce the chances of your claim being rejected. If, for instance, you lose your phone, you have to file a claim within 60 days of the date you lost it.

How Asurion handles repairs

One of the things that captivate many customers to Asurion is fast device replacement. According to Asurion, it can replace a lost smartphone the next day after you file for a claim. Asurion also promises customers same-day repairs on damages such as a cracked screen.

Though Asurion may seem like the perfect phone insurance, it has some flaws that most customers report about. One of the major issues with this insurance provider has to do with repairs. If, for instance, your smart device is damaged and the provider informs you that it needs repairs, you have to wait for some time to get it back.

Asurion collaborates with third parties that help them with repairing smart devices. These third parties are mostly assembly line workers that use replacement copy parts to repair smartphones. Since most of the repairs are not done in the shop, the workers that deal with them are not very invested in doing a thorough job since they don’t know the customers.

Since Asurion does not have access to genuine Apple parts, it does not use them during repairs. This can reduce the overall quality of smart devices. Some customers who had had Asurion do repairs on their products reveal that the devices end up experiencing frequent issues a few days after repairs. Most of the replacement phones from Asurion do not contain a lot of new parts.

They may not be of the same level of quality as the parts a qualified technician could utilize. Such devices do not last for long once Asurion repairs them. Apart from that, Asurion sometimes fails to use apple parts to avoid incurring high costs on repairing smart devices. Though this can save the insurer money, it does not favor customers.

Conclusion

Buying the Asurion insurance plan may not give you the best experience. This is because the insurance provider does not utilize genuine apple parts. Though this is not illegal, using such parts during repairs can affect the quality of your device. You can avoid these major issues by choosing a better option.

FAQs

How many claims can I file with this insurance plan?

It depends on the carrier you are working with. If, for instance, you got Asurion through AT$T, you can file up to 3 claims in a year.

If my smartphone is damaged, should I return to Asurion?

Yes. Ensure you return it within 15 days so that you don’t incur non-return charges.