How long does Asurion backorder take?
Most Asurion customers reveal that backorders take between 3 and 7 days. When the replacement device you are waiting for is placed on backorder, you should keep on checking in with the company from time to time until you receive it.
Breaking or losing a smartphone can leave you feeling frustrated since you have to think about how to replace it. Having mobile insurance from Asurion can give you peace of mind since this company can help you replace it at a lower cost. Read on!
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This is how Asurion works
Asurion is an insurance company that covers smart devices against theft, loss, or damage. For you to start working with this insurer, you have to pay certain monthly charges. This insurance company works with carriers such as Sprint, AT&T, and Verizon. Rather than buying the insurance plan directly through Asurion, you can buy it through one of these carriers. The monthly fee for the insurance coverage is $14 when you are working with AT&T or Verizon and $9 if you are a Sprint customer.
Suppose you lose your phone or it gets damaged, and you have been paying for Asurion insurance cover; the company can help you replace or repair the device easily. You have to file a claim to make your request known. As you file the claim, you have to provide details such as your carrier, the method you are using to pay for the deductible, shipping and billing address, as well as the make and model of the damaged phone. Whether you choose to file a claim online or over the phone, you have to explain what exactly happened to the device.
Once you file the claim, you have to pay a certain deductible depending on what you are filing for. If, for instance, you are filing for a cracked screen, you have to pay $29. The cost of deductibles for other damages ranges from $9 and $249 based on the device. After making payments, Asurion will review the claim and conduct an investigation to find out if the claim is legit. It will check whether you have submitted all the necessary details and confirm any past claims that you might have made. If you have made more than three claims, your request is likely to be denied. If everything checks out during investigations, Asurion will approve the claim and get back to you. It can either repair or replace the phone.
This insurance company works hard to replace devices within a few hours, depending on what time you file a claim. If you file a claim in the evening, you should expect a replacement device the next day. If you file a claim on a weekend or on holiday, you may have to wait a bit longer to get the replacement device.
What is Asurion backorder?
Though this insurance agency works hard to replace or repair damaged phones fast, it sometimes disappoints some customers. This is because it lacks certain replacement devices in its inventory. If the company does not have an ideal replacement phone, it might place it on backorder. Asurion backorder can take a few days. Most customers that have experienced this report that they got the replacement phones after 3-7 days. During this time, Asurion technicians work hard to finish repairing devices so that they can be sent as replacement devices to customers.
When the insurer places a device on backorder, the only thing that you can do is wait until the company has a replacement device ready for you. Ensure that you contact the company representatives regularly to find out whether the replacement device is ready. If you cannot reach the company representatives by phone, you can send Asurion a private message for further assistance. Ensure you include details such as your claim ID and the carrier you are working with when you send the message.
Once the insurer has a replacement device that matches your damaged or lost phone, it will send it to you. Take note that Asurion will most likely deliver a refurbished phone and not a new one. The refurbished device that you receive from Asurion may not necessarily be similar to your old device. It can differ in terms of color, make and model. Asurion, however, tries to match replacement phones that have the same functionality as original ones. It also matches devices of the same price tier. Remember to return the damaged device back to Asurion as soon as you receive the replacement device.
The terms and conditions you should know regarding Asurion
How long do you have to file a claim? |
Within 60 days of the damage or loss |
How long do you have to return the damaged device? |
Within 15 days of getting the replacement phone |
How long Asurion takes to replace most devices |
Between 1 and 3 business days |
How long do backorders take |
Between 3 and 7 days |
Conclusion
Asurion is a reliable insurance agency that aims to reconnect you as soon as possible and save you from high repair costs. If the company does not have a replacement device in its inventory, it will place it on backorder. Since backorders can take a few days, you have to exercise patience for the insurance company to get you a replacement device. When the insurer places a backorder on the phone, it means that it is working on getting you a replacement. The replacement device is likely to be a refurbished phone that comes with a one-year warranty.
FAQs
Can Asurion compensate me for a phone that has dropped in a pool?
Yes. Since Asurion covers water damage, you should file a claim and wait for the company to contact you. Remember to pay the deductible for the claim to be approved.
Does Asurion give a timeline on backordered devices?
No. Unfortunately, this insurance agency does not give customers a timeline when it places replacement devices on a backorder. You just have to wait until a device is ready.
