How to return phone to Asurion
Once you get the replacement phone from Asurion, you should return the old device in the envelope that the replacement device came with then send the package to the specified address.
Asurion makes it easy for customers to insure their phones and file claims. This insurance provider will have your back when something happens to your device. If you want to enjoy using Asurion as your insurance provider, you have to be keen on the policies that it sets. This can also prevent you from getting penalized. Here is more!
Table of Contents
Introduction to Asurion
Asurion is an insurance provider that works with different carriers, including Verizon, AT&T, and Sprint. It can help you protect your device against different incidences, including accidental damage and malfunction. It is different from other insurers due to offering coverage for loss and theft. Many people also like the free battery replacement that this insurance provider offers.
Where to return Asurion phone
Filing claims with this insurer is easy if your phone is damaged or gets stolen. Ensure that you file a claim within 60 days from the date of the damage. If you do this later than the specified time, Asurion may not consider your claim. You can file three or two claims over a year.
Once you file a claim and it gets approved, Asurion will inform you if it intends to replace or repair the phone. Unlike most insurance companies that take long to replace phones, Asurion takes a few hours. You can enjoy the same-day or next-day replacements based on what time you submit the claim.
If it informs you that it will replace your current device, you should return it to Asurion as you receive the replacement phone. Asurion offers specific instructions that you should follow to return the old phone. You will receive a replacement phone that contains a label on the envelope or box from Asurion. You have to use this label to send the old phone back to Asurion.
Since this service is already prepaid, you only have to attach the label on the package containing the old phone and send it back to Asurion. You can change the box or envelope to send the old phone but do not lose the label. If it gets lost, feel free to contact the company’s customer service to get the correct return address before sending it back to Asurion. You can also print a new shipping label from an online platform.
Do I have to send phone back to Asurion?
This is one of the common issues that many customers filing claims for the first time have. According to the company policies, you have to send the damaged phone back to Asurion. Since the damaged phone is the insurer’s property, the lack of sending it back can lead to a penalty.
You should also ensure that you return the damaged phone to Asurion within 15 days after receiving the replacement phone. Failure to do this can make you incur non-return charges. You don’t have to return accessories such as the cover, sim card, battery, or charger. According to the company policies, you can keep them as long as you return the phone itself on time.
This condition does not, however, apply if you have filed a claim for a lost phone. If you find it after receiving the replacement phone, you should contact the company representatives and inform them. Ensure that you replace the lost and found phone so that you are not charged the device’s retail value.
Can you return a replacement phone to Asurion?
In replacing phones, Asurion either sends new or refurbished phones. If, for instance, you get a refurbished phone from Asurion and it fails to work, you should get in touch with the company. Replacement phones from the company come with a one-year warranty. This means that you can get them fixed by the insurer during the period without incurring more charges. It is, therefore, possible to return a replacement phone to Asurion.
If you have already started using the replacement phone, you should consider wiping it before sending it back to Asurion. Consider saving most of the data to cloud storage before you send the replacement phone.
Here is a summary of how Asurion works
The carriers it works with |
AT&T, Verizon, and Sprint |
The process of filing claims |
Online or by phone |
Offers coverage for |
Theft, loss, malfunction, and accidental damage |
How it replaces devices |
Using new or refurbished ones |
Period of making claims |
Within 60 days of the damage or loss |
The duration period you have to return damaged phones |
Between 10 and 15 days |
Number of claims you can make |
Two or three |
Conclusion
Asurion offers wireless mobile protection to millions of customers across the world. If your cell phone needs to be replaced and you have already filed a claim, you should make arrangements to return the damaged phone. The replacement phone will come with the label and envelope that you can use to send back the old phone.
FAQs
How do I get a return label from Asurion?
Asurion sends replacement devices with an envelope. Once you get the envelope, you should use it to return the old device. If you don’t get a return label, get in touch with Asurion.
Does Asurion send new or refurbished phones?
Asurion mostly sends refurbished phones. Receiving a new phone from Asurion once you file a claim is not easy. This insurer refurbishes phones using non-Apple parts.
How long do I have to return my phone to Asurion?
You should ensure that you return the damaged phone back to Asurion within 10-15 days. Purpose to return it as soon as you get the replacement device so that you don’t forget.
What happens if I don’t return my damaged phone to Asurion?
If you don’t comply with the policies of Asurion, you may be penalized. The insurance sets non-return charges that customers that fail to return damaged device on time have to pay.
