Centurylink internet keeps disconnecting

There’s nothing more annoying than having a slow or failing internet connection, especially when you’re trying to stream your favorite movie or get some work done on the net. If your Centurylink internet keeps disconnecting, there are several reasons why your internet isn’t connecting and a few possible solutions.

Sometimes it’s hard to tell if the problem is with your internet service or your wireless reception. If ifs a slow internet connect ensure your equipment is set up correctly, your router is placed close to your devices, and ensure no physical barriers are blocking the signal. Your modem could also be disconnected, having issues when connecting, and many more that have simple solutions.

Table of Contents

Some of the most common problems with your wifi and how to fix them

Slow internet speeds

If you’re trying to stream your favorite show or movie and you’re experiencing video buffering, it could be because of slow internet speeds. You’ll also notice that the pages aren’t loading even when you have wifi with a low signal level on your device.

The easiest way to fix this issue is to:

Check the internet speed for your wired connection before troubleshooting.
You can also try reducing the distance between your device or main computer because that distance can give you a poor signal.
How you position your modem can also affect your wifi signal so make sure you place it in a central position to cover a bigger area.
Remove any physical obstacles that could block your router’s wifi signal to your devices and avoid putting it in a closed compartment.

Unable to connect

If you keep receiving error messages every time you try to connect to your wifi or find it difficult when searching and connecting to your wireless internet source, it could be because of a wrong internet connection, the condition of your modem, or the power settings distance.

There are a few ways you can troubleshoot this problem:

Delete your device from the DHCP reservation list
Open a second wifi SSID using a WEP security type for the device you’re having problems with
Make sure you connect it to the right network
Change your device’s power settings to ‘high performance’ or ‘always on’.

If you have problems because of an unreadable key or passcode, try deleting your saved wifi network on your device and reconnect again.

If it’s still not working, you can reset your device to its factory settings, but this step is as a last result.

Before you do a full reset, try rebooting your modem first. Also before pressing the reset button, note down your customized settings, DNS, static IP address setup, password, and any data that you’ll need.

Here are the steps to follow:

Press and hold your modem’s reset button for about 15 secs.
Wait for about 5 minutes for the lights to turn amber, then go through your modem’s activation process.
The power will turn green to indicate that you can access the internet
Connect your devices to your wifi like it was new.

Unstable connection

If you have an unstable internet connection it will disrupt your efficiency when you’re using the internet. If your Centurylink wifi signal keeps disconnecting, you should consider the following options to fix the problem:

You should try using an Ethernet cable to connect to your computer or TV to strengthen your broadband connection which is less susceptible to outside factors.
To refresh its settings, you can reboot your modem and make sure that it has the latest firmware version on both your router and modem and if not update them immediately.
Devices like your mobile, Bluetooth devices, speakers, lights, and other electronic devices emit electromagnetic interference that can block your wifi signals. To prevent this issue you should place these devices at a safe distance from your router.
You can also use an extender to extend your reach if you have a low or unstable signal at different parts of your home. It will amplify the existing range of your wifi to the needed areas.
If you’re looking for a permanent solution, you can go for a wireless advanced mesh network for your home. It will eliminate all your wifi problems for good.

Wifi turned off or not enabled

If you’re having problems with your wifi, you’ll need to make sure the wifi ion on your modem is enabled. If it is not these are the steps to follow:

Type http//192.168.0.1 on your browser
Log in to your online username interface using your admin username and password
Select a wireless setup
Click on the basic settings
Next to the wireless radio, select enable
Then lastly, click on apply changes

Conclusion

Many common issues could cause your Centurylink internet to keep disconnecting and the good news is that there are some easy ways to fix these problems without having to call an IT specialist to fix the problem. You can try using any of the above methods to fix the issue you’re facing with your wifi connection. However, if you’ve tried everything and nothing seems to work, it’s time to contact the Centurylink customer support team for assistance. They will assist you to find the best solution for your problem.

Problem	How to fix
LAN cables	Detach the LAN cables from your computer to your router on both sides and switch off the two ends. Attach the ends again and make sure you hear a ‘click’ sound
Your device is the problem if the others are working fine	Shut down or reset your computer or laptop then turn it back on after 2-3 minutes. For your smartphone, hold the power button till you get the option for ‘restart’ or ‘slide to power off’.
Router settings	If you accidentally alter your router settings it can affect your modem’s performance. Reset your router to default.
Power adapter	Replace your faulty power adapter with the original one or use a company manufactured power adapter

Centurylink internet keeps disconnecting – Causes and how to fix