What does refurbished by Asurion mean?
It means that Asurion has reconditioned the device. The device is not new since it was previously used and when it got damaged, Asurion repaired and polished it up to make it appear new.
Asurion is a large tech company that offers its customers an insurance plan. It partners with different carriers that produce smart devices. If, for instance, you have a new phone from Verizon, the carrier can present the option to pay for Asurion insurance. Doing this is wise since you can get cheap repairs from Asurion in case the device gets damaged.
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How Asurion handles damaged devices
When you sign up for this insurance plan, you will get coverage for different incidences such as theft, loss, accidental damage, and malfunction. If any of these occur, you are supposed to file a claim to get compensated. You can either choose to call the insurer to report the matter or file the claim online.
When you file a claim with this insurance provider, it will review it and then determine whether it is valid. If Asurion approves your claim, it will send you an email informing you that it will either repair or replace your device. Asurion can send a replacement device within 24 hours of filing the claim. It allows customers to file up to 3 claims within a 12-month period and sets a maximum of $400 or $2000 per claim based on the type of device.
Asurion can either replace your device with a new or refurbished one. It mostly sends a replacement device of the same make and model as the damaged one. You may, however, receive a replacement device of a different color and features. This is not a big deal for most customers as long as the replacement device is working properly. Asurion also offers a one-year warranty for the replacement device.
This can give you peace of mind since you can be assured that the device will function well for at least a year. If the replacement device you receive from Asurion stops working before one year is over, the company can get it fixed without charging you.
The meaning of a refurbished device
Asurion includes a label at the back of the device every time it sends a refurbished phone to a customer. The label often reads “refurbished by Asurion.” This label indicates that the device you have received is not factory new. A refurbished model is a used device that may have gotten damaged and fixed by Asurion.
Since replacing devices with new ones costs more cash, Asurion mostly replaces most models with refurbished ones. This insurance company has technicians that work on fixing damaged phones. They reassemble most phones with replacement copy parts that are not Apple-certified. A refurbished device may therefore not be of the best quality.
Using non-Apple parts to replace damaged devices negatively affects their longevity. You may therefore not enjoy using the replacement device from Asurion for a very long time. You can also tell whether the device is refurbished through its settings. Go to settings and click on general, then about. You will be able to see different details regarding the phone.
You will notice a string of numbers and letters when you focus on the model of this device. These show the status of the device. The first letter shows whether the phone is a refurbished device or a new one. If the first letter on the model number is an M, it indicates that the device is new. If you notice that the first letter on the model number is an F, it shows that it is refurbished.
What to do after getting the replacement device
Once you receive the replacement device from this insurance company, you should send back the damaged one to Asurion. This is mandatory, and failure to do this can lead to a penalty. Asurion even specifies the amount of time that you have to return the device. You can see such details by going through the terms and conditions of this insurance company. Ensure that you use the label that the replacement device came with to return the damaged device.
How Asurion works with different carriers
Asurion AT&T mobile insurance |
Asurion Verizon insurance |
Asurion sprint insurance |
The mobile insurance via this carrier can help you cover one device |
You can sign up for Verizon Protect by paying $14 every month |
This carrier offers insurance through the Sprint complete program |
You can make two claims in a year
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This insurance plan can help you enjoy same-day replacements |
Monthly premiums go for $9 |
Customers enjoy next day replacements |
You can get a free battery replacement
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This can cover your device against loss, theft, malfunction, and accidental damage. |
Deductibles for most damages cost $49 |
Customers that work with Asurion Verizon also get access to privacy features. |
Filing claims online only takes ten minutes. |
Once you have this insurance under the carrier, you can file and track a claim online. |
The deductible for screen repair is $29 |
Once you have this plan, you can enjoy support from live tech experts. |
Asurion can either send you a new or refurbished phone after filing the claim. |
For you to track a claim online with Asurion Verizon, you need your pin and phone number. |
The cost of repairing devices under this insurance plan costs between $25 and $140. |
Conclusion
Refurbished by Asurion means that you have received a device that has been repaired and is now functional. Once repairs are complete, Asurion has to check the device to ensure that it is up to standard before sending it as a replacement device to a customer. This device should work well, at least for a year. Asurion even offers a warranty for its refurbished devices.
FAQs
Are refurbished devices from Asurion good?
Most customers don’t have any problems with such devices though some report quality issues.
Can I get a new phone from Asurion?
You can though this is rare. Asurion mostly replaces devices with refurbished ones unless it does not have a matching device in its inventory.
