Will Asurion wipe my phone?

Yes.  If you send back your smartphone to Asurion without resetting it, the phone insurer will wipe it. You should wipe the phone before you send it to Asurion unless it is completely damaged. Doing this can help you remove your personal data from the cell phone. You can wipe the phone by conducting a factory reset.

Asurion is one of the popular companies that offer insurance on electronics and devices such as cell phones. Though this phone insurer does not sell insurance to consumers directly, it works with major phone carriers in the US. Asurion has an excellent reputation for offering great services. It can help you fix a cracked screen or broken phone. Asurion covers smartphones against theft, malfunction, accidental damage, and loss. These are the major cases that many cell phone owners claim for.

What to do before sending phone back to Asurion

If your phone malfunctions or gets damaged, you have to file a claim and send the device back to Asurion. Once the phone insurer approves the claim, they will inform you if it will replace or repair the device. You have to do certain things before you send the damaged phone back to Asurion.

Every customer that files for a claim should wipe a phone before returning it back to Asurion. This may be difficult to do if the phone is completely damaged. In this case, if you return it back to Asurion, it will use certain techniques to wipe it before refurbishing it. If the phone is not too damaged and you can wipe it, you should perform a factory reset.

This process will erase nearly all the data on the phone. It deletes important information such as contacts, accounts, messages, videos, photos, files, and music from the phone. Before you wipe the phone, do the following.

Back up the phone

You can transfer such valuable data to another phone so that once you wipe it clean, you have a backup. You can achieve this by uploading the data to services such as Google Drive or iCloud. Some phone carriers also offer services that can prevent you from losing useful data once you factory reset a phone.

Use wifi connection

You should also ensure that you back up the data over a secure internet connection. Doing this can prevent you from wasting time or spending so much mobile data during the data transfer. When Asurion sends you a new device after returning the old cell phone, you can now restore the data.

Master your login details

Before you factory reset the phone, you should ensure that you master your login details. Useful information such as your password and ID or account username can help you access the data you store in a service such as iCloud.

Unpair devices and sign up of accounts

If, for instance, you had paired your smartphone with Bluetooth devices such as wireless headphones or a smartwatch, you should unpair it before resetting it. Take your time to sign out of different accounts and apps like email, find my mobile, or find my device. You can also get rid of the sim card before factory resetting the device.

Sign out of the phone

Once you have backed up data, you should also sign out of the phone before returning it to Asurion. Though a factory reset erases data on the phone, signing out of the

minimizes the risk of anyone accessing your account.

The process of factory resetting your device

If, for instance, you have an Android smartphone that you would like to erase before sending it back to Asurion, you should start by going to settings. Once you open settings, click on general management then on the section that reads reset. Click on factory data reset, then on reset. Confirm that you want to delete all the data on the phone. You may be asked for your pin and password to confirm this decision. Once you submit these details, the factory reset process will begin.

If the damaged Android phone is on lock mode and you would like to reset it before sending it back to Asurion, you should first turn it off. Wait for the phone to run out of charge so that it can turn off on its own. Once it does, press and hold on to the power, Bixby, and volume up buttons at the same time until the Android phone vibrates.

The recovery menu will show up. When it does, you should click on the volume buttons then choose delete all data. Click on the power button to make the selection. The phone will process the request and notify you when the factory reset is complete. 

Here is a summary of how to erase a phone before sending it to Asurion

Conclusion

Asurion has been helping lots of mobile users protect their smart devices. If you have been working with this phone insurer and you have filed a claim, you have to return the phone and wait for Asurion to replace it. Ensure that you wipe it before sending it back by following the steps above. Though the phone insurer can wipe the phone, it is your responsibility to erase all data before sending it back.

FAQs

If my phone gets stolen, can Asurion replace it?

Yes. This phone insurer offers coverage for theft and loss, you may get another phone if it is stolen.

Which phone carriers does Asurion work with?

This phone insurer works with popular mobile providers such as Verizon, AT&T, and Sprint.