Why does Asurion ask for affidavit?

Asurion asks for affidavits because of their usefulness when you want to reduce the chances of fraudulent activity happening on your Asurion account, and ensure only the people you authorize on your account can file a claim. You can file an Asurion affidavit through online and fax methods.

Asurion knows first-hand what the burdens of placing claims on your cellphone insurance, and they aim to save you that burden by covering malfunctioning, accidental damage, theft, and losses, which is common among people filing cellphone insurance claims. Once you send the affidavit and they approve your claim, they will tell you if they have decided to replace or repair your device. If they replace it, they will ship the replacement to you overnight.

The result of filing a claim on Asurion

The goal of filing and sending an affidavit is to replace the device you lost with the same model, although there are instances when some models are unavailable. In such cases, Asurion will determine your device replacement through considering device qualities, such as functionality.

In addition, the company can fulfill some claims through using a refurbished or new replacement device, so it is not a guarantee you will get the same accessory compatibility.

The process of sending an affidavit to Asurion

Before sending the affidavit, you should choose the option you prefer, which is either online or fax. Between the two, sending the affidavit online is the preferred option, and you can call them or visit their website if you have questions on the process.

Sending it online

• First print, fill, and sign the Proof of Loss statement and the Sworn Affidavit, which you can find on Asurion’s website.
• Take pictures or scan both your valid photo ID and the completed affidavit. Note that Asurion will only accept specific photo IDs, which are your passport, a valid driving license, a matricula consular ID, and your federally issued ID.
• Visit the website: phoneclaim.com/metro-uploader and upload the affidavit and photo ID.

Sending using fax

• Print the Proof of Loss Statement and the sworn affidavit from the Asurion website, then fill it out and sign them.
• Make a photocopy of your photo ID, and write your Claim ID number on the copy.
• Use the number 1-866-306-2268 to fax the documents.

What you should know before making claims with Asurion

Deductibles are non-negotiable

The Terms and Conditions from Asurion will void all your agreements with your network carrier, as well as the terms catering to your specific device. The deductibles are also non-negotiable, regardless of how expensive or cheap your cellphone was; therefore, this makes it better to seek out an upgrade of your current device than going to file an insurance claim.

There are time limits

The general rule is that you have a maximum of 60 days to file your claim after you lose your cellphone or need repairs after the date of the incident, except if you live in Alaska or Missouri. You will also have to take ownership of the replacement device within 60 days after completing the claim.

You should know what a comparable replacement phone is

If Asurion decides to replace your device and they send it to you, you need to check the replacement device and see if its features match the device you owned before. If the replacement does not compare, you will need to inform the Asurion rep the specific aspects it is missing.

With this in mind, it is worth noting that you may get a higher tier cellphone in exceptional circumstances; however, the deductibles you will pay will be higher if you want to file a claim on the replacement device.

You should know your insurance cover Terms and Conditions

While these documents are not the most interesting to read, they contain plenty of useful information to guide you when making claims. These will also inform you whether or not you should file your case with Asurion, as some cases are invalid under these terms – for instance, if you lend your phone to someone and they fail to give it back, it will only constitute voluntary surrender, not theft.

Here is a summary of how to send an affidavit to Asurion

Application method	Steps to take
Applying online	Print, fill, and sign the Proof of Loss statement and the Sworn Affidavit, which you can find on Asurion’s website. Take pictures or scan both your valid photo ID and the completed affidavit. Visit the website: phoneclaim.com/metro-uploader and upload the affidavit and photo ID.
Applying through fax	Print the Proof of Loss Statement and the sworn affidavit from the Asurion website, then fill it out and sign them. Make a photocopy of your photo ID, and write your Claim ID number on the copy. Use the number 1-866-306-2268 to fax the documents.

Conclusion

To know whether it is a good idea to get insurance and claim replacements for your phone through getting the Asurion affidavit is to know whether you are willing to spend more monthly to aid in additional security, or instead opt to save your money and get a new phone. Keep in mind that all replacements will depend on their availability, as Asurion may choose to send a refurbished or new replacement device.

FAQs

Is there a specific waiting period before I can file a claim?

You should file a claim within 60 to 90 days after you lose your device, although the specific waiting time will depend on the carrier you use. You should note that you will need to return your damaged device when you receive your replacement device by using the prepaid shipping label that the replacement includes.

How long does it take to file and process claims?

In most cases, it takes 10 minutes or less to file and process the claims. However, in some instances, some claims can take longer due to lack of replacement inventory, as well as additional requirements that may be needed during the filing process.