Where are Asurion repair locations?
Asurion does not have specified locations where you can take your device in case you want it repaired. Instead, they will inform you of the nearest uBreakiFix service center when you make a claim, as well as when you should take your device.
Unlike most companies and insurers that have specific offices where you can visit when you need phone repairs, Asurion does not offer this information. This is likely due to the fact that they work alongside the three big network carriers in the US: Sprint, AT&T, and Verizon – therefore, you will file your claim through one of these providers and Asurion takes care of your case from that point.
Table of Contents
What is the procedure of making a claim?
When you want to make a claim with Asurion, you visit their website and provide some information about your device. These items are:
- The network carrier you use
- The model and make of your device
- Describe what happened to your device, such as theft, loss, screen cracks, or hardware malfunctioning
- Your addresses that you use for shipping and billing
- How you want to pay the deductible fee
After submitting this information, the customer care team sends you an email that contains information regarding tracking and shipping of the new device.
Additionally, they will also provide information about their repair locations, where you will send your broken-down phone or device.
How you can send your defective phone to Asurion
Instead of having their standalone stores or repair locations, Asurion uses uBreakiFix store locations. Founded in 2009, uBreakiFix was initially well-known for repairing household electronics, although Asurion acquired them in 2019, so they eventually branched out to repairing smartphones, tablets, laptops, and similar devices.
Therefore, when sending your phone to Asurion, you will drop it at the uBreakiFix location nearest to you.
Guidelines to keep in mind when sending your broken or malfunctioning phone – A summary
Issue |
What to do/when to report |
When to report a stolen or lost device |
Within 60 days of the loss date |
When you should return a damaged device |
Immediately after receiving the replacement. To do so, you will need to return the broken phone in the prepaid shipping label that will come with the replacement device, and this should be within a time period of 10 to 15 days, or else you will incur non-return charges. |
What you should do when you find your lost or stolen device |
Return it to Asurion to the prepaid return address that they will send you through the email. |
Conclusion
Asurion does not state where their repair locations are, and you can only find out when making a claim and after they approve it, as they will advise you on the nearest uBreakiFix store to drop your device as they send a replacement.
FAQs
Does Asurion have a store?
No, they do not. Instead, they lease various uBreakiFix store locations, where you send in your device for repairs.
Does Asurion own uBreakFix?
Yes, they acquired them in August 2019.
Does Asurion use OEM parts?
No, they do not. Instead, they work alongside third-parties that assist them with parts to repair smart devices to keep repair costs down. This is particularly evident when dealing with iPhone or any Apple device repairs.
