HP care pack vs Geek squad – Which one should you work with?

Many companies that offer different electronic gadgets give customers a choice to pay for extended warranty or protection plans. You should not overlook this since such devices may need repairs. Both HP care pack and Geek squad offer such services.

If you are prone to damaging devices, you should not only rely on the standard warranty your product comes with. This is because it cannot cover you if you experience such issues. Paying for a protection plan or extended warranty from a reputable service provider can give you peace of mind. That is where Geek Squad and HP care pack come in. Find out how they differ before you choose either of these options. Read on!

What are the differences between the HP care pack and the Geek Squad?

Name	HP care pack	Geek Squad
Coverage period	2-3	2-5 years
Repairs	Within seven business days	This can take weeks
Rebate program	Yes	No

HP care pack vs. Geek squad- How do they compare

Coverage period

Though both HP care pack and Geek Squad can extend your warranty, Geek squad can cover your device for longer. This tech support service provider can cover your device for up to 5 years. On the other hand, the HP care pack covers your device for up to 3 years.

Rebate program

HP care pack has a rebate program while Geek squad does not. This program makes it easy to get back your money. According to most Geek Squad customers, getting a refund from this company is not always that easy.

Repairs

HP offers faster repairs than Geek Squad.  It states that it offers repairs within seven business days. If it cannot repair your product, you can get a replacement the next day.  On the other hand, Geek Squad can take more than a week to finish repairs.

HP care pack vs. Geek squad-A comparison overview

HP care pack overview

HP came up with a system known as the HP care pack, which can give the device some type of coverage. This is an upgrade to the standard warranty that comes with the device. There are different types of HP care packs that you can pick from based on the device you are purchasing. These can give you coverage for between 2-3 years.

Once you pay for the HP care pack, you can get coverage against accidental damage. If things such as spills, drops, or power surges make the device fail, you can get it repaired by HP. Apart from accidental damage, you can even pay for theft protection which is offered under the HP care pack system.

If your device needs major repairs, you can ship it to the HP repair center and expect it within seven working days. You can also enjoy remote technical assistance whenever you need it. Rather than always sending your PC to the company for fixes, the agents can help you deal with different problems remotely. If the company cannot fix it, it can send you a replacement device the next day.

When you pay for the HP care pack system, you can be sure that experts handle the repairs. HP uses genuine parts in the repair of its products. You can also enjoy telephone support and get HP installation services. The service provider also offers its customers a rebate program. If you don’t use the warranty, you can easily get back your money through this program. The HP care pack extended warranty also covers shipping costs.

Pros

• Repairs are done with genuine parts
• Offers installation service
• Has a rebate program
• Remote tech assistance

Cons

• It can cover a device for a maximum of 3 years.

Geek Squad overview

Geek Squad is a popular tech support service provider that can also help you protect your device. It offers services to not only computers but also all consumer appliances and electronics. If you buy a device such as a gaming console, camera, TV, laptop, or tablet from a Best Buy store, you can pay for one of the Geek Squad protection plans.

These can cover your device for up to 5 years.  The standard protection plan is the cheapest since it goes for $9.99. Geek Squad can cover your device against failure caused by wear and tear as well as power surges.

The coverage also includes the cost of labor and parts. If you pay for a plan and something happens to your device, you can get it repaired easily. Geek Squad has technicians that handle such repairs. This tech company even offers in-home services to clients who cannot make it to the Best Buy store.

If, for instance, you have covered a computer or tablet through Geek Squad and then it gets damaged, the company can either repair or replace it. This tech help company also provides other services such as software installation, virus removal, data recovery, and wifi set up.

Most Geek Squad customers are also impressed with its level of support. You can reach the Geek Squad agents via phone, in-store or online. This tech help company also offers free battery replacement on devices. You can even transfer a protection plan if you want to sell the device.

Pros

• It offers plans at affordable rates.
• Provides in-store, over the internet, and on-site support
• Has different protection plans you can choose from
• Offers quality repairs

Cons

• Major repairs sometimes take more than a week

Conclusion

Though a protection plan may not be mandatory, paying for one is essential since it can save you from costly repairs. Both Geek Squad and HP Care pack offer different types of coverage on various devices.

Verdict: So, which is better? HP care pack or Geek Squad

After comparing the two, we discovered that the HP care pack is better since it offers great value for your cash. You can choose from 4 HP care packs based on the device you are buying. This offers quality repairs within seven days and even has a rebate program. We, therefore, choose the HP care pack as the clear winner.

FAQs

Does HP Care Pack cover screen replacement?

Yes. You can get your device’s screen replaced when you have coverage.

Is HP warranty worth it?

Yes. This is worth it since it enhances the standard warranty and covers your device for longer.

Does Geek Squad cover accidental damage?

Yes. You can pay for a Geek Squad protection plan that includes accidental damage.

How does Geek Squad replacement work?

If Geek Squad cannot repair your device, it can replace it with a new or refurbished product.