Brightstar vs Asurion – Are any of them good investments in mobile insurance?
It is normal to find the subject of mobile insurance tedious, and this also applies when you are looking for an insurer, like in the case of comparing Asurion and Brightstar.
There are many questions that you may have when choosing an insurance provider for your smartphone or electronic device: is it a worthwhile investment? Which provider is the best for my needs? These may not have a straightforward answer, especially when comparing Brightstar and Asurion, two companies that not everyone relies on or uses as much as other insurers. Fortunately, we have done the job for you in comparing them, which will help you make a more informed choice.
Table of Contents
Brightstar vs. Asurion – Reviews
Brightstar Insurance overview
Brightstar is a company that provides services for phones as well as global wireless distribution. They recently changed their name to Likewize, and they are similar to Asurion as they provide their services through mobile networks, making them a third-party insurer. However, they have a poor reputation among many users due to their high fees, poor response to customer claims, and lack of a transparent process when sending replacement devices.
Pros
- Offer various insurance coverages
Cons
- Very expensive deductibles compared to other smartphone insurance providers
- Slow service in many instances
- Replacement devices are not a guarantee
- Terms of coverage are unclear and lack plenty of information
Asurion insurance overview
Asurion is among the third-party phone insurers that is still popular among many, despite the unclear pricing terms. However, unlike Brightstar, they offer much more coverage – including extended warranties, so your overall insuring cost can also be very affordable depending on the specific coverage you want.
Pros
- Claims are easy to file
- Replacement service is fast
- You get tech support on a 24/7 basis
- Low monthly costs
- Offers extended warranties
Cons
- Claim submissions can lag at times
- Replacement devices are not always identical
- Protection scope is narrow
Summary of differences between Brightstar and Asurion
Brightstar |
Asurion |
|
Deductible fees |
Depends on your network provider and your phone. Ranges between $20 and $175 in most cases. |
Depends on your network provider |
Monthly premium |
$7 per month |
Depends on the network provider |
Claims per year (maximum) |
Not specified |
2 per year |
Conclusion
When dealing with insurance of any kind, you want to be under a company you can trust to handle your needs effectively – and Asurion is the better choice between the two. They have faster customer service, and overall better quality of the devices they send, despite the challenges that come with using their platform such as the high fees.
FAQs
Can I get my money back from Asurion?
Yes, you can. The easiest method is to click on the ‘Return’ button that you get alongside your purchase, although other methods can include calling or emailing Asurion to talk to the customer support team.
Is it possible to cancel my protection plan under Brightstar?
Yes, you can do so by calling their customer support on 1-866-327-3399.
