How soon can I file a claim with Asurion?

You can file a claim with Asurion as soon as your smartphone gets stolen, damaged, or lost. Ensure you do this within 60 days of the date of loss, damage, or malfunction.

A smartphone has become a fundamental part of our lives. Most of us use smartphones for almost everything. Having this device close by increases the risk of it getting lost, damaged, or stolen. That is why you need phone insurance. You can get coverage against such incidences by choosing Asurion.

Why do you need to enroll with Asurion?

This is a popular phone insurance provider that can greatly protect your phone. It can therefore help you stay connected for longer without experiencing lots of issues. If you have cracked your phone screen in the past, you need to think about enrolling in this program since it can prevent you from paying for costly repairs. You have to pay a certain amount every month to get coverage in case of a phone disaster.

How long do I have to make a claim with Asurion?

When you start paying the monthly charges for this insurance cover, Asurion gives you a chance to file claims online. The company can replace or repair your device after you have gone through this process. The process of filing a claim with this insurance provider is easy. If your smartphone gets damaged, stolen, or lost, you should claim within 60 to 90 days.

The specific duration varies based on the carrier that you are working with. Asurion works with carriers such as Verizon, Sprint, and AT&T. If you file the claim after the set duration is over, it may not be approved since Asurion is strict on its policies. For you to file a claim with Asurion, you can visit the website and click on the section designated for filing claims. You then have to specify the carrier you are using, the make and model of the damaged or stolen phone, and your shipping and billing address.

Asurion will also require a detailed description of how the phone got damaged, lost, or stolen. You should also check the deductible that you have to pay and do that so that Asurion does not reject your online claim. The process of filing a claim should take you about 10 minutes. When you file a claim with Asurion, and it gets approved, you will get an email containing your shipping information details.

Asurion allows you to track the claim online. Monitoring the progress of the replacement phone is important. Asurion allows customers to track claims round the clock. Once you get the replacement phone from this insurance provider, you have to return the damaged phone. You should use the label that the company ships with the replacement device to return the old phone.

When it comes to replacement devices, you can get a phone that is of the same value as your old device. Asurion tries to match the device in terms of quality and functionality. You may not get a replacement phone of the same brand, features, or color.

How often can you file a claim with Asurion?

Asurion sets coverage limits to discourage customers from constantly filing claims. When you start working with this insurance provider, you can file 2-3 claims in a year, depending on the specific carrier you are working with. If, for instance, you got your phone from Verizon and enrolled for Asurion insurance, you have the opportunity to make up to 3 claims in 12 months. Asurion AT&T also allows its customers to make up to 3 claims in a year, while Sprint customers can only file two claims in a year. Asurion also sets a cap of $1500 per claim.

How long does it take Asurion to process a claim?

Once you file a claim with Asurion, the insurance team will review it before getting back to you via phone or mail. Asurion can take about 24 hours to review the claim and determine whether it is valid or not. It goes through every claim that customers make each day to confirm that they are valid. Take note that not every claim that people file is approved. Some claims take a bit longer to process due to a lack of inventory to replace devices or additional requirements.

A claim can be approved within 24 hours, but you may get a replacement device within 1-3 days. Most customers that work with Asurion reveal that they are impressed with the fast services offered by this insurance provider. It strives to deliver same-day replacements. You can make the process easier for this insurer by providing all the necessary information that it asks for.

Here is a summary of policies set by Asurion

 Conclusion

Smartphones nowadays have become some of the valuable items that we cannot live without. Getting phone insurance from Asurion is advisable. If you choose this company, you must understand how it works. You have between 60 and 90 days from the date of the loss or damage to file a claim.

FAQs

How long after phone insurance can I claim?

You should make a claim on phone insurance as soon as you realize that your phone is stolen, lost, or damaged. You should do this within 60-90 days.

How many claims can you make with Asurion?

You can make 2-3 claims in 12 months, depending on the carrier you are working with.

How long after adding Asurion Can I file a claim?

Once you have started for this phone insurance, you should make a claim within 60-90 days after a loss, accident, or malfunction.

How long does it take Asurion to review a claim?

Asurion reviews claims within 24 hours and determines which ones are valid. It will get back to you by phone or email after reviewing your claim.

Where do I find my claim id for Asurion?

This is the unique number that is included in your claim form. You will be asked for this number if you wish to cancel a claim.

Why is Asurion taking so long?

This can happen if the insurer does not have a replacement device in its inventory or if it requires additional information from you.