Does Asurion cover battery replacement?

Asurion covers all issues to do with phones, whether it is a device malfunctioning, suffering accidental damages, and loss; and this includes battery replacements in specific cases. Batteries are not covered since they are considered as consumables, except when they are integrated in the device and are non-detachable, which makes them qualify for coverage.

There is a reason why Asurion is among the few names that people know in phone insurance, as they have a strong reputation of fulfilling claims for broken or lost cellphones. The company also covers damages and theft, which proves convenient – although you can only access the benefits if you are a subscriber to one of their partner US carriers.

When you make a claim with them, they will decide whether to send you a refurbished or new device, and the package will include a SIM card, battery, and device charger. It is important to note that they will not do battery replacements in the store, so you will need to setup for an appointment to have the battery replaced.

What do you need when making a claim to Asurion?

If your device has a damaged battery and you want to make a claim with Asurion, which will also apply to other claims except those involving lost or stolen devices, the company will require that you agree to an arbitration clause.

This means that you cannot sue them beyond a specific number of instances – instead, you can only get an arbitration hearing.

After the approval of the claim and Asurion sending you the device, you will need to send back the device alongside the defective battery within 10 to 15 days, as this will help you avoid non-return charges. If it is a device such as an iPhone that you cannot detach the battery, you will send the device as it is.

How do you know your battery has an issue?

If you are thinking about making a battery replacement claim, there are some warning signs that you should look for. These are:

  • You notice you need to keep the phone in a charging state to use it, or the battery quickly depletes within a few hours even when you charged it to 100 percent. Problems can also occur when you notice the phone overheats easily and shuts down or restarts suddenly for no reason.
  • In certain instances, the battery bulges out of the device and causes the back or front of the phone to lift up. in this case, you must stop using the device because the swollen battery will cause harm through exploding or leaking.
  • Use of battery health tools will also help you spot potential battery issues. In an iPhone that uses iOS 11.3 or later, you can use the ‘Battery Health’ option in the Settings, while Android devices and older iPhones can use third-party apps.

What to do before getting a battery replacement

  1. Get all the relevant documents that relate to your network provider, including your contract, the device’s original packaging, and any other items you require. Since you are requesting for a replacement, you will need to have all you got when you purchased the device for authentication purposes.
  2. Verify the terms of your contract, which will vary between network carriers; for instance, Verizon allows you to exchange your device within the first 30 days of the purchase for free, as long as you return everything that came with it such as the manual and battery.
  3. Before getting a new battery, you will need to troubleshoot the battery, since you must verify that the problem is actually in the battery and not with the software or the phone itself. This is something you can also do on your own before going to the store if you can, such as exchanging the battery for an identical functioning battery and observing if the device loses charge or drains quickly.
  4. Since batteries on cellphones tend to drain quickly in cases of poor coverage, you need to also test your network carrier service as well. You can do so by disabling GPS, Bluetooth, 3G, and Wi-Fi, or enabling Airplane Mode, and see if the device charge drains quickly. If you notice this is not the case, this is an indicator that the battery is not at fault, and it is simply a network coverage problem.
  5. If the battery keeps malfunctioning after these tests, you can then take the phone to an authorized service center of your network provider, where a representative will do extra tests and see if the battery is the issue. If this is the case, you will get a new battery.

Summary of battery replacement options

Case scenario
What to do
When you have owned your phone for less than a year
Check the manufacturer’s warranty, as you could get a free replacement as the device warranty could still be valid. This can also include Asurion protection coverages, and even extended warranties from third-party companies and phone carriers.
In general cases of damage or faulty battery, or if the phone is older than a year
Depending on the phone, you can explore the options available to you. iPhones and some Android devices do not have battery replacement options unless a professional does the job, while some Android devices have removable batteries that allow you to replace them separately.

Conclusion

When tests are done on your battery and the results show it needs replacement, the options available will depend on the availability of the parts and your location, and your network provider will advise you on the way forward.

FAQs

Does Asurion warranty the replacement phones and parts they send?

This depends, as this warranty will not cover cases of accidental damage such as water damage or mishandling, as well as if the device is older than a year. In this case, they will replace the device while deducting a fee from you.

How long do battery replacements take?

On average, the entire process takes less than an hour at most.

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