How to cancel a claim on Asurion
You should get in touch with Asurion and make your request known. You will be asked for details such as the wireless number of the device and your claim ID for you to cancel the claim.
Though different companies offer insurance cover to mobile devices, Asurion remains a top leader in this industry. Since this insurance company has been in operation for more than 20 years, it has enough experience in covering devices and knows how to handle mobile users with different requests. Here is more!
Table of Contents
Why choose Asurion?
Smartphones do not only act as communication devices. For many people, phones are personal since they use them as their alarm clocks, diaries, cab finders, and even music players. Surviving without a phone in this day and age has become almost impossible. Since these small devices never seem to leave our site, they are prone to getting damaged or stolen. If you have such fears, you should think about mobile insurance. That is where Asurion comes in.
This is an insurance company that can cover your device against most incidences so that you can enjoy using it for a long time. It offers insurance to customers in different parts of the world. If your phone gets lost, stolen, damaged, or malfunctioned, you can always get it replaced with the help of this insurance provider. Apart from replacing devices, this insurance provider also has technicians that work on repairing devices that have minor issues.
Asurion stands out among other companies since it offers same-day or next-day replacements depending on your location and when you file the claim. It can therefore prevent you from staying for a long time without your favorite gadget. For you to enjoy such services, you have to pay monthly premiums. You can purchase Asurion through the top carriers in the US, such as Sprint, Verizon, or AT& T.
If you choose to pay for mobile insurance from Asurion, you should be ready to comply with the terms and conditions that it sets. This insurance provider offers a certain document to new customers when they choose to sign up for mobile insurance. Going through the document can prevent you from any issues in the future.
Making claims with Asurion
If you protect your phone with this insurer and it gets damaged or lost, you should file a claim as soon as possible. Delays in reporting the issue to the insurance company increase your chances of the claim being rejected. According to the company rules, you should file a claim within 60 days of the incident.
The process of filing a claim is not that hard. You can do this online by visiting the official website then clicking on the section labeled file claim. The insurance provider needs some crucial information from every customer that files a claim. Remember to specify the carrier you got the phone from, the phone model, and your shipping address. Since not every claim that is made is valid, Asurion also asks customers to explain what happened to the device before approving it.
Once you have submitted all the relevant details, you should submit the claim and wait for an email. If Asurion approves the claim, it will send an email that contains shipping details for a replacement device. You can choose to track the claim online if you are in a hurry to get the replacement.
Can you cancel a claim on Asurion?
This is one of the common issues that some new customers insuring their devices with Asurion ask. Suppose you lost your phone, filed a claim then found it after submitting the claim. Asurion gives you the freedom to cancel the claim. You can also cancel the claim if the damages on the device are quite low and you can afford to repair it at a minimal cost.
When you cancel the claim and you have already paid for the deductible, Asurion may refund you. To cancel the claim, you need to get in touch with the insurance company representatives. They will ask for a few details, such as the wireless number of the device and your claim ID. The wireless number comes in 10 digits. On the other hand, the claim ID refers to the unique identification number in an insurance claim. Since numerous people make online claims each day, every claim is assigned a specific ID.
Apart from submitting these details when canceling the claim, you should also be aware of the conditions and terms of the insurance policy you paid for. Asurion will only allow you to cancel the claim if you report it within a few days of filing.
How to evaluate whether you need mobile insurance
It is necessary if you
|
It is not necessary for you if |
Lose or break phones easily |
If you are not ready to pay monthly premiums |
Have a costly smartphone |
If you are not good at following company policies |
You have a long term contract |
If you are using a cheap phone |
You cannot afford to replace the device if it gets lost |
If you don’t want to work with a certain carrier for a long time |
Conclusion
According to research, numerous mobile users do not bother with insuring their devices. Leaving a phone unprotected is not advisable since anything can happen to it. Asurion gives you a chance to protect your phone and cover it against most incidences. With this insurer, you can easily file and even cancel a claim without lots of restrictions.
FAQs
Can Asurion reject a claim?
Yes. If you have failed to provide proof of purchase or make too many claims within a short duration, Asurion is likely to reject your request.
How long should I expect the replacement device once my claim is approved?
If Asurion has a replacement device in its inventory, you can get it within a few hours. If not, you may have to wait for a few days. Talking to the company agents can help.
