Eero Keeps Going Offline – Causes and How to Fix

If you are having trouble keeping your Eero connection online, here are a few tips that can help you troubleshoot and fix it yourself. These are the causes and recommended fixes. 

A network with all its eeros offline means that the gateway device connected to the router is unable to go online.

You need to ensure your eero is well connected to the modem and that it is powered on. Check with the provider as well to figure out if there is an issue with the network.

To keep your eero from going offline, check the cable, internet network, and call customer support if nothing changes. 

Cause for Eero going offline 

Most of the time, when eero devices go off, it is due to a disconnection in the system put in place.

The best thing to do when you notice the device going offline is to troubleshoot the network connection using these steps.

Resolve Eero going offline

Plug-in

Ensure the modem and eero device are plugged into a power source and that the lights on both should be on.

A red light indicates a lack of internet connection or downtime in service.

Check Internet 

Confirm the connection between your gateway eero and modem that are both connected using Ethernet cables.

Ensure these cables make a clicking sound when inserted into the two devices’ ports.

Power Cycle Eero

Having confirmed that the connection is secure and adequately powered on, unplug and replug it into the power port.

Wait for about 2 minutes for the system to fully boot back up. During this booting, the LED lights flash a white color taking about a minute before starting up and going into broadcast.

The process will be over when you notice the LED light stops blinking and goes back to the solid white color.

Restart Modem 

This will sometimes fix connectivity problems and improve functions. Unplug the power cable from the modem and wait for 30 seconds to power cycle the modem. If an on/off switch is available, switch it off and wait for 30 seconds before turning it on again.

The lights on the modem and the LED on the eero device will be blinking. Wait for the blinking to end before trying to reconnect online again.

Delete problematic Eero

Removing the eero with an issue from the application and then reinstalling it will solve a lot of the connectivity issues that arise.

To do this; open the eero app and select the eero you want to remove. Then go to Advanced options and remove the selected eero.

Tap on remove from Network at the bottom of the display.

Summary Table: Eero keeps going offline 

Issue	Cause	Fix
Eero keeps going offline	Faulty cabling	Re-run cabling
	Poor internet	Check network Call customer care
	Faulty Eero	Power Cycle Delete and reinstall
	Bad connection	Activate Bridge Mode Restart Router/Modem

Put modem/router combination in bridge mode

This will turn off Wi-Fi capabilities and pass the internet network through to your eero device. This ensures that the system can work efficiently and you can make use of the many available advanced features.

To do this; find a non-eero device connected to your Wi-Fi network, open the browser, and go to your modem/router combo’s interface.

Log in and find the option to enable bridge mode. After changes have been applied, your device should automatically reboot itself.

If it doesn’t, do it manually by hitting the power button on and off or unplugging and re-plugging your device. Once it is rebooted, normal functions should resume.

Once the bridge mode is activated and working, disconnect all devices from the LAN ports. These ports are usually four in any device and they are labeled.

After all, devices are disconnected from the combination device, connect the gateway to LAN 1, and power up the eero.

As long as your eero network was previously set up before setting bridge mode, other eeros will not be affected by the changes.

A Gigabit switch will be required if you intend to reconnect devices once connected to the combo device.

This switch needs to be connected to the ethernet port found open on the gateway eero then as many as is possible devices can be connected to the switch ports.

Be careful not to connect a switch between your modem and gateway eero for your network to work properly.

Instead, connect the eero device to the modem before linking the switch. Reconnecting some devices to eero, you may need to forget the wireless network and then add it again.

Based on ISP and device, your bridge mode will vary in instructions. You may find instructions on bridging on the website of your preferred internet service provider.

If you are unable to figure this out alone, you need to call the ISP for more in-depth assistance.

Contact ISP

To understand the issue better, it is good to talk to your Internet Service Provider who should be able to tell you if there is a network outage in the region or if there are any changes in settings.

If you’ve tried all suggestions but still cannot get online, call the technical support team.

Conclusion 

Among the suggestions provided to solve an eero that keeps going offline, there are reliable instructions that can be used to get your service back.

Checking through your connection and making some adjustments in settings is the best thing you can do before you have to call the technicians.

FAQ

What are other factors that may be affecting my connection?

The location and positioning of your Wi-Fi hub and beacon may be of which could be creating the issue. Placing this equipment about 25 feet away from objects that could interfere with the line of sight is crucial to the quality of service you get.

Can I reset Eero without the app?

Yes, you can. This is a manual reset and all you need is an unfolded paper clip. Insert one end of the paper clip into the hole where the reset button is and hold it down until you can see a yellow flashing color on the LED lights. This should take about seven seconds.