The Plume is an adaptive Wi-Fi mesh network that comes in the form of pods. Its pods have cloud software that forms a mesh network that is tailored to your entire home and for all your Wi-Fi devices. At times, its efficiency can be affected by connectivity failures and operational difficulties. Let us take a look at a few troubleshooting steps that you can use when any of these happen.
If you are having a problem with your Plume Wi-Fi pods, here are a few things to check for and possible solutions;
Solved: Plume Wi-Fi Troubleshooting
Problem 1: My devices are unable to connect to my Plume Wi-Fi pods
At times, your devices may not be able to connect to your Plume Wi-Fi pods. In some instances, your devices may not be able to identify the pods. In the event that this happens, you should try out the following steps;
- Ensure that the Wi-Fi on your devices is on and confirm whether you can see the name of your Wi-Fi network on your device. If you are unable to find your network you should log into your Plume app and verify your network name and then share it to your devices.
- Check whether your pods and online through your Plume app
- Turn off the Wi-Fi on your devices and then turn it back on after about two minutes. This is important because your device will start scanning for available networks.
- Restart your devices if nothing changes
- Check with the manufacturer of your Wi-Fi devices because they may need special characters for your SSID and password
- Forget the old network on your device
- Reset your network settings to erase the data of previous networks and then start afresh
- Confirm whether other devices are able to connect to your Plume Wi-Fi pods. If they are also unable to, the problem could be with your Internet Service Provider therefore you would need to contact them for further assistance
When using your Plume Wi-Fi pods, you should always ensure that the Wi-Fi on your old router is turned off. If the old network is still broadcasting, your devices may have a problem connecting to the network. Turning off the Wi-Fi on your old router, will help you eliminate wireless interferences and allow you to enjoy seamless networking.
Problem 2: The devices on my wired network are not connecting to my Plume pods
When your Ethernet connected devices are not connecting to your plume Wi-Fi pods, you should try out the following steps;
- Power-cycle your Plume pods by unplugging it from the power outlet. Do this when your devices are still connected via Ethernet
- Check your Ethernet cables and ensure that they aren’t loose or damaged. At times, the Ethernet cables may fail because their damaged or loose and this may cause poor and unstable Wi-Fi connections
- Check the settings of your router and perform a MAC filtering so that you can prevent any new devices from connecting to your network
- Check through the DHCP settings for your router. When doing this, ensure that you have enough IP addresses available for all your Plume pods and connected devices
Problem 3: What should I do when I want to Factory reset my Plume Wi-Fi pods?
At times, when you are having connectivity failures, you need to factory reset your Plume Pods. To do this, you should try out the following steps;
- Delete the pods from your account
- Insert a paper clip to the factory reset hole on the plum pods and then hold it for a few seconds as you hold the main button
- When the LED at the bottom turns blue for about 15 seconds it shows that the resetting process has been completed
- You should then configure your settings
- Reconnect your devices
Problem 4: Dropping Wi-Fi signals with an error message that my pods are placed too far apart
There are times when you would notice dropping Wi-Fi signals on your devices and then when you check on your Plume app you would find and error message saying that ‘your plume pods are placed far apart’. When this happens, you should try out the following steps;
- Start by moving your Wi-Fi devices closer to your Plume pods and confirm whether the connection is more stable
- Move your Plume Pods slightly closer to each other and then reconnect your devices as you monitor your network performance
It is advised that you should place your PowerPods at least 20-40 feet away from each other for optimal performance and you should place your SuperPods 30-40 feet apart to avoid connectivity failures.
Problem 5: Poor ISP speed test results
Your Plume pods have a built-in ISP speed test that is used to measure the speed link between your Gateway pod and your Internet Service Provider. When you receiver poor ISP speeds from your speed test results, you should try out the following steps;
- If your ISP speeds are lower than 100 Mbps, then you should ensure that the Ethernet connection on your gateway pod is secure
- Run a ISP speed test on the Plume app so that you are able to get a baseline
- Switch the Ethernet cable between the ports that you are using to join your gateway pod to the router/modem
- Perform another ISP speed test and monitor the download speeds
- If this does not work, contact your Internet Service Provide
How many Plume pods would I need for reliable network around my home?
For your studio apartment, you would need to use one SuperPod, for your 1-2 bedroom apartments you should use two pods and if you live in 3-4 bedroomed houses you should use three pods. For bigger houses than this, you should add PowerPods or Superpods.
What is the difference between Plume Superpods and PowerPods?
SuperPods have been designed for use in homes that have internet speeds that are higher than 200 Mbps while PowerpPods are for homes with Internet speeds that are less than 200 Mbps. The PowerPods are dual-band while SuperPods are tri-band with two Ethernet ports.