Solved: Google Wi-Fi mesh Problems Troubleshooting Guide

The Google Wi-Fi mesh system has been designed to provide lag-free Wi-Fi coverage throughout your home in such a way that it eliminated dead zones and reduces buffering of your network. It covers up to 1500 square feet when you are using a single Wi-Fi point and 4500 square feet when you are using a set of three. In as much as it is efficient and reliable, it is vulnerable to connectivity failures. Let us look at a few troubleshooting steps that you would follow in case a connectivity failure happens.

If you are having trouble with your Google Wi-Fi mesh system, here are a few things to check for and possible solutions:

Solved: Google Wi-Fi Mesh Troubleshooting

Problem 1: My Google Wi-Fi mesh device is not connecting to the internet and none of my Wi-Fi devices are working

Solution;

Sometimes, your Google Wi-Fi mesh system may not be connecting to the internet and when you check with your devices you realize that none of them are working. When this happens, you should try out the following steps;

• Check the cables and the connections on your Google Wi-Fi mesh device. While doing this, ensure that your Ethernet cables are not damaged and they are tightly put to your Google Wi-Fi mesh system.
• Ensure that your modem and Wi-Fi router are all powered on and their cables are secure
• Ensure that your modem is connected to an internet such as your DSL, Fiber provider’s line or cable that connects to your home
• Disconnect your Google Wi-Fi mesh system and your modem
• Reconnect your modem and then after two minutes reconnect your Google Wi-Fi mesh system
• Perform a mesh test to make sure that your Wi-Fi devices are connecting to the internet
• Confirm your configuration and adjust the WAN settings on your Google Wi-Fi mesh system

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• If you are still unable to go online, you should contact your Internet Service Provider
• Factory reset your devices

Once you have done all these, you should try and reconnect your Wi-Fi devices to the internet and monitor the connection throughout. Your connectivity issue should be fixed after this.

Problem 2: My Google Wi-Fi mesh system is not working

Solution;

If your Google Wi-Fi mesh system is not working and you would like to get it back online, you should try out the following steps;

• Ensure that all your Wi-Fi devices are powered and that all the cables are secure on your Google Wi-Fi mesh system are secure
• Unplug your Google Wi-Fi mesh system from the power outlet and then plug it back in
• Go on the google home app and then tap the ‘Wi-Fi’ option and restart your Wi-Fi point
• Perform a mesh test to verify whether your devices are working properly
• Confirm that your Google Wi-Fi mesh system is within the range of your router. If it is not, you should move it closer
• Once you have moved it closer, run another mesh test
• Factory reset your Google Wi-Fi mesh system

Once you have done all of these steps your mesh system should work properly. In the event that it does not, you should contact your Internet Service provider because the problem may be on their end.

Problem 3: Factory resetting your Google Wi-Fi mesh system

Solution;

When your Google Wi-Fi mesh system is facing any kind of problems, a factory set process would help fix it. When you want to factory reset your mesh system, you should try out the following steps;

• Unplug your Google Wi-Fi mesh system from your power socket
• Using a paper clip, press and hold the factory reset button

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• Wait until the Google Wi-Fi mesh system finishes flashing blue and then it turns solid blue. This would take approximately 45 seconds
• Once blue, you should set it up and configure it

When you have done all these, your device will restart from its default settings.

Problem 4: Change your DNS

Solution;

When you want to change the DNS of your Google Wi-Fi mesh system, you should try out the following steps;

• Go on the Google Wi-Fi app
• Select the settings and action tab
• Under the network section, select the advanced networking part and then choose the DNS option
• Choose the DNS server that you prefer. (When you have chosen a custom DNS server, you should enter a primary or a secondary server address)
• Select the part written save to apply the changes.

Problem 5: Slow Wi-Fi

Solution;

Your Wi-Fi speed can be affected by the distance between your connected devices and your Google Wi-Fi mesh system, the type of device you are using, the physical barriers around your house or the frequency band that your devices are connected to. When your Wi-Fi is slow, you should try out the following steps;

• Move your connected devices closer to your Google Wi-Fi mesh system
• Run a mesh test to cross check the placement of your Google Wi-Fi mesh system.
• Move your Google Wi-Fi mesh system to a more open location away from any kind of barriers
• Restart your network
• If this doesn’t work, you should contact your Internet Service Provider for confirmation on whether your service works properly

Problem 6: I cannot find a device on my family Wi-Fi

Solution;

There are times when you cannot find your device on your family Wi-Fi. To fix this you should try out the following steps;

• Go to the google Home app
• Select the Wi-Fi devices option. On the list, you will find the connected devices that are in use at the top
• Tap on the device that you would like more information on and go through its MAC address
• Compare the numbers on your device and the Google home app and ensure that they are similar
• Disconnect the device and then reconnect it after a few minutes

FAQs

How should I handle my wired devices when using the Google Wi-Fi mesh system?

Each of the Google Wi-Fi mesh units has two Gigabit Ethernet ports. There is one LAN and one WAN on the main unit that you are supposed to connect to your modem and then there are other two LAN ports on the other two additional units.

Does each unit in my Google Wi-Fi mesh pack need to be hard-wired to the modem?

No. One of them should be wired but you can place the other two at any point of your house.