How to fix arris modem Wi-Fi – Troubleshooting Internet Connection

Arris modems are one of the most popular modems available on the market with quite an impressive reputation. However, it is also prone to several internet connection issues. Let us look at how to fix arris modem Wi-Fi and some possible causes of poor internet connectivity.

Arris modems are a popular choice for many internet users and cable providers. Not only do they offer unmatched reliability and performance, but they are also incredibly affordable. These cable modems are also easy to set up and are compatible with most U.S. cable providers.

When using a wireless modem, you have likely come across a scenario where the network connects, but there is no internet access. Such situations are definitely confusing and irritating, mainly because there is no one-solution-for-all to fix it. The issue could be a result of many problems, including wrong settings, firmware issues, or network outage,  meaning different solutions may work while others may not work. Here are some possible fixes on how to troubleshoot the internet connection of an arris modem.

How to fix arris modem Wi-Fi

Restart the modem

If your modem is not working correctly or you messed up its settings by accident, the best solution is to reboot it. Often used as the first step to fixing many electronic devices, restart the modem will aid in fixing wireless issues, connection problems, and even improve slow connections.

Unplug the power cord from the back of the modem or its power source. Ensure all its lights are off and wait for one minute before plugging the power cord back into the modem. Wait for the internet light to turn green and try connecting to the internet again.  It is also vital to ensure that the electrical outlet the modem is using is functioning correctly. 

Check the LED lights

There are many different LED lights on an Arris modem that serve as communication between the user and the device. Each color serves a specific function, and users should know what they mean to quickly detect when there is a problem.

Luckily, arris modems have icons with illuminated LED lights when the modem is working correctly. For instance, if the modem’s receive button is solid blue, it means that there is a high-speed connection on more than one channel, whereas if it is solid green, it means there is an internet connection on one channel.

If any of these lights are blinking or entirely off, there is an issue with the modem that does not allow it to access the internet. Consult your modem’s manual to find out what each LED light stands for to find out of your modem is working correctly.

Use its in-built troubleshooter

Arris modems come with a built-in troubleshooter that helps users detect whether there is an issue with the modem. Therefore, you must find out if other devices can connect to the internet. The problem could be that the modem is overloaded or congested, causing it not to have enough bandwidth to connect your device. If this is the issue, you may choose to replace your current modem with another modem with a larger bandwidth or simply disconnect some connected devices to free up some bandwidth.

However, if congestion is not the problem and other devices can access the internet, it then lies with your modem or device. With Ariss’s built-in troubleshooter, you can ascertain whether it is the modem or the device that has an issue.

To access the built-in troubleshooter, open the Network icon on the taskbar and press on troubleshooting problems. Your device will then diagnose the problem and try to fix it. If it is unable to fix the issue, it will let you know its cause. In this case, you can consult the services of technical experts for further assistance.

Reset the modem

If your device’s basic restart did not solve the issue, resetting it may be just what it needs. Resetting the modem restores it to its factory default settings as it erases all the customized settings you may have put in place. From your static IP address, personalized password, port forwarding, routing, customized wireless settings, DHCP settings, and DNS, all this information will be deleted.

If there are any settings you would like to save, you could back them up before resetting the modem. To reset an Arris modem, locate the recessed pinhole at the back of the device and use a straightened paperclip to press the button for at least ten seconds. Your modem will factory reset, meaning you will have to set up the modem once again.

Contact your Internet Service Provider (ISP)

If you have implemented all the steps mentioned above and your modem is still not connecting to the internet, it could result from an outage in your area. Contact your ISP to determine if there is a reported outage or report it if they are unknowing. They will give you detailed steps to follow to fix the issue or fix the problem from their end.

Conclusion

Hopefully, the methods illustrated above should fix your Arris modem by solving all its internet connectivity issues. If not, consider seeking further assistance from professional technicians in your area or the manufacturer.

Frequently Asked Questions

How do I know my Arris modem is working correctly?

The modem comes with a set of LED lights that should solidly illuminate to show the device is working efficiently. If the lights blink or are off, then there is a problem with the modem.

How long does an Arris modem last?

Arris wireless routers last for at least five years without failing.