What does Asurion do with returned phones?
Asurion repairs damaged phone that customers return and send them as replacement phone to other customers.
Whether you use a smartphone or laptop all day, it is at risk of getting damaged. If you have such fears, you can protect the device by paying for insurance from Asurion. This insurance agency works with the top cell phone carriers to cover devices against theft, malfunction, and damage. Read on!
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What does Asurion do with damaged phones?
If your device gets damaged, you should file a claim with Asurion as soon as possible. You have to settle a deductible for the replacement or repair of your phone. If, for instance, Asurion chooses to replace your device, you have to return the damaged phone back to this company.
Asurion collects lots of damaged phones from customers that file claims. Once it receives these phones, it repairs them sends them to other customers as refurbished phones. If you send a damaged phone that experienced water damage, the insurer can get rid of the water stains from the phone, confirm that it is working, and then send it as a replacement device to another customer.
This insurance provider works with technicians that have experience in repairing damaged phones. If a phone is completely damaged, the technicians can tear down its parts and use the functional parts to repair other components of damaged phones. They can also do a major factory reset on a damaged phone to clean it before sending it as a replacement phone to another customer.
In most cases, Asurion sends refurbished phones that it has repaired to other customers. The possibility of getting a new replacement phone from this insurance company is slim unless it does not have a refurbished one ready for replacement. Unfortunately. Some customers are not impressed with the quality of repairs that this insurer delivers.
The problem with Asurion is that it does not use Apple-certified parts in repairing damaged phones. This negatively affects the longevity of repaired phones. Despite this, the refurbished v come with a one-year warranty for your peace of mind.
How long do I have to return my phone to Asurion?
When you file a claim with this insurer, and it sends a replacement device to your address, you are expected to return the damaged phone. You have to do this within 15 days to avoid being penalized. The insurer sends an email after replacing your phone to remind you to return the old device. Avoid giving Asurion a hard time since this can make you incur unnecessary costs.
The non-return charges that the insurer sets vary based on the carrier you are working with and the phone you have. If, for instance, you have been using an expensive phone, you can pay a high non-return fee for failing to comply with the company’s terms. Asurion can bill the charges to your account as soon as the two-week period is over. The non-return fee is set so that it can cover the cost of the phone that you have received. If you decide to sell the damaged phone rather than return it to Asurion, this will be considered insurance fraud.
You should send back the phone with the shipping label that the replacement device came with. This policy does not, however, apply if you lose the phone. If the phone was misplaced and you find it after the replacement, ensure that you return it to Asurion. As you return the phone to Asurion, you can keep accessories such as the back cover, sim card, and memory card.
If the phone came with the battery, you should pack this with the old phone and return it to Asurion to avoid any issues. If you cannot find the shipping label that came with the replacement device, you should get in touch with customer service to give you the return address.
Take your time to go through the document, which has its terms and conditions. Though reading this document may seem boring, it can help you understand more regarding how the insurance company works.
A summary of the rules that Asurion sets
What to do when your phone is damaged |
Report the matter to Asurion and file a claim |
What you should do when your phone is stolen |
Report first to a police station, then contact Asurion |
What do I need to file a claim? |
Submit details such as the make and model of your phone, ID copy, receipt, and explain what happened to the phone. |
How many days do I have to file the claim?
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Asurion gives a maximum of 60 days for customers with such issues to file claims. |
What to do after filing a claim |
Pay the specified deductible and wait for the approval. |
What to do when you get a replacement device |
Send back the damaged phone to Asurion to avoid paying a non-return fee. |
Conclusion
Asurion assesses the condition of returned phones and decides what to do with them. If a device can be repaired, its technicians will work on it then send it as a refurbished device to another customer. If a device is old or completely damaged, the technicians can use some of its components to repair some parts of other damaged phones. If you choose to work with this insurer, you have to comply with its rules to avoid having a poor experience.
FAQs
How long do I have to return the phone to Asurion?
You have approximately two weeks from the day you get a replacement phone to send back the old device to Asurion. You may be penalized for failure to do this.
What does Asurion do with my old phone?
It can dismantle the phone and use the functional components in repairing another damaged phone.
How much does Asurion charge for not returning the phone?
The non-return fee is based on the phone that you have. You can be charged up to $2500 for not returning the phone once you get a replacement device.
