Geek squad vs. genius bar – Which is a superior service provider?

Geek squad vs. genius bar-Which is a superior service provider?

When buying a new device, you may have a lot of questions that you need answers to. A good provider of the device should address any issues that you may have with using the device. Both Geek Squad and Genius bar can help.

Companies that sell different devices such as smartphones and tablets support their customers in different ways. If, for instance, you buy a device from Best Buy, you can enjoy the services of Geek Squad. On the other hand, Apple customers can make use of the free services available at Genius bar. Finding out how they differ is important before choosing either of them. Here is more!

What are the differences between the Geek squad and genius bar?

Geek squad vs. genius bar- How do they compare?

Products

Genius bar mainly focuses on Apple products, while Geek Squad focuses on both Apple and non-Apple products. If you bought products such as an iPad, iPod, or iPhone from an Apple store, you could benefit from Genius bar.

Services

Geek Squad offers a wider range of services compared to Genus bar. Geek Squad can offer set up, diagnostic, training, upgrades, repairs, tune-ups, and maintenance services. On the other hand, the role of Genius bar is to help Apple customers with hardware and software issues.

Cost

While the Genius bar is a free service, Geek Squad charges for its services. For instance, to get on-site services from Geek Squad, you have to pay $300. You will not be charged for the genius bar service.

Geek squad vs. genius bar-A comparison overview

Geek squad overview

This is a part of Best Buy that offers different services on-site, in-store and online. Geek Squad is also famous for offering 24-hour telephone support. If you buy a device from a Best Buy store and experience issues using it, you can get help from Geek Squad. You can bring the product to a local Best Buy store so that it is checked. Making a reservation is advisable before visiting the store to avoid delays.

Geek Squad works on both Apple and non-Apple products. It can diagnose issues with your device and help in repairing different home appliances and electronics. Geek Squad can help you repair your devices regardless of where you purchased them from. Apart from that, Geek Squad can also help you protect your devices against different incidents since it offers different plans.

The protection plans that Geek Squad offers come at different costs. The cost of individual services also ranges between $19 and $1450. If you are buying different devices for a business, you should consider Geek Squad since it can help you set up the devices and keep them running smoothly for a long time.

Pros

• It has a great reputation
• Geek Squad can handle individuals and businesses
• Offers a wide range of services

Cons

• It comes at a cost

Genius bar overview

Apple Inc came up with a free service to support the use of all its products. This service is known as Genius bar. Once you buy an Apple product from one of its retail stores, you can enjoy tech support from Genius bar. This is a crucial department of Apple that helps address the needs of different customers.

The genius bar is made up of certified and well-trained employees that understand how different Apple products work. The employees that work at Genius bar not only help with Apple hardware but also software. They listen to clients while taking information about their Apple products then come up with solutions for warranty coverage and repairs.

If you buy an Apple product from one of the retail stores, you can enjoy immediate support options. Feel free to ask questions on email, chat, phone, or Twitter.  The genius bar can help you with setting up the Apple device or even recovering the Apple ID. If the Apple device you got gets damaged, the Genius bar can help you fix it. You can visit one of the Apple retail stores for further assistance.

Ensure you make a reservation with Genius Bar to enjoy personalized and quick services. Apple retail stores are often flooded with people waiting to talk to the Genius bar experts. You can also mail the device to the Genius bar and get it fixed within a certain duration.

Pros

• The service is free
• It offers on-site tech support
• It can help with Apple software and hardware issues
• Offers excellent customer services

Cons

• You need an appointment to get face-to-face assistance.

Conclusion

If you want an Apple product such as an iPhone, you can get one from either an Apple retail store or Best Buy. Best Buy has been working with Geek Squad to protect such devices and give customers excellent tech support. On the other hand, Apple retail stores have a designated department known as Genius bar that can handle issues with such devices. These two are not the same.

Verdict: So, which is better? Geek squad or genius bar

After comparing these two, we found out that Geek Squad offers more services and handles both Apple and Non-Apple products. The Geek Squad employees are diversely trained to handle all kinds of products. Though most of its services are not free, Geek Squad can give you value for your money. We, therefore, choose Geek Squad as the clear winner.

FAQs

Is Genius Bar reliable?

Yes. Genius Bar is reliable since it is made up of well-trained employees that help customers with different issues.

How much do Genius Bar employees make?

The employee salaries range between $11 and $25 per hour.

Does Best Buy charge the same as Apple for repairs?

Yes. Best Buy is a service provider that is Apple-Authorized. It charges similar fees as Apple for most of the repairs.