Problems with geek squad

Some customers reveal that certain employees lack the expertise to handle repairs, while others focus on selling their warranties more than helping them address specific needs. Apart from that, some customers are not impressed with the slow repairs of Geek Squad, while others have privacy concerns.

Though technology makes life easy, it is not perfect. You may experience challenges while using tech devices such as tablets, laptops, or smartphones. Geek Squad was invented to offer you tech support whenever you face any issue with such devices.

Geek Squad is a popular tech support service provider that is available at Best Buy. Understanding the benefits and problems with Geek Squad is essential before you start working with this company. Read on!

Is the Geek Squad trustworthy?

According to most customers that have received Geek Squad services, this company is trustworthy. It offers excellent services to help prolong the lifespan of your devices. This service provider focuses on in-store assistance and provides online services and at-home services to customers who cannot make it to the store.

It can give you long-term protection of your devices to prevent you from incurring more costs in case of damage.  Geek Squads sends trustworthy agents to your location to help you fix your device. This company can either repair or replace your devices when they get damaged.

This tech support provider handles repairs and offers other services such as installation and setup, virus removal, tune-ups, data transfer, and recovery. Though Geek Squad used to focus on computers at first, it now offers services on different devices, including televisions, smart home devices, and appliances.

Geek Squad can cover your device against problems caused by normal wear and tear, power surge damage, and even accidental damage if you pay for an advanced plan. You can also enjoy screen replacement or free battery replacement from Geek Squad. Its hardware protection also covers parts and labor fees.

Discover the problems associated with Geek Squad

Though Geek Squad can have your back when you are stranded while using a certain device, it is far from perfect. Some of the problems with Geek Squad include the following.

• Some employees lack expertise

Even though Geek Squad claims to work with professionals, some customers reveal that they have had to deal with incompetent agents. According to such customers, some of the Geek Squad employees do not have basic troubleshooting skills. If you come across such an agent, you may not get the help that you need with your device.

According to research, some Geek Squad agents are simply hired to promote the company’s services. Such employees do not have enough experience working on sophisticated devices such as computers. Outdated or inadequate training materials contribute to this problem.

Due to the lack of expertise, Geek Squad is sometimes forced to ask for assistance from third parties. This means that you may not know who is handling your damaged device. This problem leaves certain customers with more doubts. They wish Geek Squad could only work with well-trained and competent agents.

• It focuses more on selling warranties

This is also another common problem that some Geek Squad customers are not impressed with. When you visit a Best Buy store with the need to have a certain device repaired, you may notice the agents trying to sell you certain warranties rather than focusing on helping you repair your device.

According to reports, most Geek Squad employees are taught certain tactics to extract more cash from customers rather than help them address their specific needs. This is wrong since it gives the company a bad image.

• Privacy concerns

Some Geek Squad customers have also been raising privacy issues with this tech support company.  Reports reveal that this tech help company has a relationship with the FBI. In the past, some of the Geek Squad employees have received awards for turning incriminating customer information to the bureau.

When you hand in your device to Geek Squad, you may be signing away your rights to privacy. Such issues make some potential customers skeptical about the company.

• Slow repairs

While some tech support providers offer repairs within hours, Geek Squad is slow. If there is a major issue with your device, you may have to wait more than a week to get it repaired. Sometimes, Geek Squad does not have all the necessary parts to fix your device. This can also lead to delays.

We mentioned that some of the repairs are not handled within the store. If you need your device fixed, keep in touch with the agents so that you can find out the progress until you get it back.

Merits and demerits of Geek Squad

Conclusion

Though different tech help service providers have been introduced with time, Geek Squad still remains among the most popular. If you wish to work with this company, it is important to learn both its positives and negatives to avoid being disappointed. We have highlighted the problems that customers report regarding Geek Squad to give you a picture of what you should expect.

FAQs

Is the Geek Squad still working?

Yes. Geek Squad is still offering quality services to customers. It helps diagnose issues with your devices and fixes them. It has been working with Best Buy for more than a decade now.

What happens if Geek Squad can’t fix my laptop?

Geek Squad can choose to replace it with a new or refurbished model of the same make and model.

Can I trust Geek Squad with my computer?

No. People have been reporting issues with privacy when dealing with Geek Squad. It can search through your files and hand them over to the FBI if you are under investigation.