Sony kd60x690e problems – How to fix

The Sony kd60x690e is a great 4K LED TV that produces great picture quality, great handling of motion, and low input lag for gaming. it’s only available in large sizes and its picture quality will deteriorate because of its narrow viewing angle so it’s best to watch it directly in front.

Just like any other TV, this Sony x690e LED TV will at times have problems with its software that will prevent it from working properly if you haven’t updated the software, you’ll need to do a soft reset, or when it’s frozen the only option you have is to force a restart, or you can perform a hard reset when you want to restore its default settings.

How to fix Sony kd60x690e problems

Hard reset

When you want to restore your TV to its default settings, you’ll have to perform a hard reset. This means that all your installed apps, personal info, and customized settings will be erased from your TV. However, it’s the easiest way to return your TV to its original default software configuration. Here are the steps to follow:

• Press the power button on your remote to turn on your TV
• Click the home button on your remote to display the home screen
• Scroll down with the arrow keys and select settings, then press ok
• Click on storage & reset then press ok
• Click on factory data reset then press ok
• Select erase everything then press ok
• Click yes and press ok to confirm and start the reset process

Factory reset with your remote

You can also perform a factory reset using your TV’s remote control keys. Here are a few steps to follow:

• Unplug your TV from the power socket and wait for about 2 minutes
• Press and hold the power and volume down buttons at the same time, then plug your TV back to the power source
• Wait for the LED light to turn green, then release the two buttons
• Wait for the welcome screen to appear on your TV, then set up your TV using your remote

Soft reset

This is the easiest way of solving software issues on your Sony x690e TV. Here are the steps to follow:

• Press and hold the power button on your TV remote for about 5 seconds until a ‘power off’ message appears
• Your TV will turn off and automatically turn on again after about one minute. If it doesn’t start automatically, press the power button after 20 seconds

Force restart

If your TV screen is frozen and nothing changes when you press the buttons on your remote, you can try performing a force restart to unfreeze it. This process won’t affect any data or settings on your TV. Here are a few steps to follow:

• Try and turn off your TV using the power button on your remote
• If it doesn’t resolve the issue, unplug your TV from the power socket
• Wait for about a minute or two
• Plug your TV back to the power socket
• Press the power button on your remote to turn it on

A blinking red standby indicator

If your TV has a malfunction, you can perform a power rest where you disconnect your TV from its power outlet for a few seconds then reconnect it back.

If any of the devices connected to your TV are causing the problem, follow these steps:

• Turn off your TV
• Disconnect all the devices attached to your TV like an external USB drive and an HDMI connected device
• Turn on your TV and make sure the indicator isn’t blinking
• Connect your devices to your TV one by one
• If the indicator starts to blink after connecting a specific device, that’s the device with a problem

Other Sony kd60x690e problems and how to fix them

 Conclusion

The Sony kd60x690e problems may look complicated, but if you know how to fix Sony kd60x690e problems, then things will be easier for you.

FAQ

Why did my Sony TV stop working?

If your AC power cord is securely connected to a power surge protector, unplug it and connect it directly to a working wall socket. If it works, your surge protector has a problem.

What is wrong when my TV won’t turn on?

The problem could be caused by your power outlet, not your TV.