Sony smart TV won’t connect to wifi – How to fix

Almost every house nowadays has a smart tv and if they don’t they will most likely have one soon. They have revolutionized the way we stream multimedia content into our homes. However, there’s nothing more annoying than a tv that isn’t working, especially if your Sony smart tv won’t connect to wifi.

Issues with your internet connection can be caused by several factors. You’ll need to check your network errors, reset your router or mode, check your network status and try and create a wireless or a wired connection.

How to connect your Sony TV to your wifi

Before you can find out the internet connection issues with your tv, you’ll need to first connect it to your wifi, but if you’ve already done that, you can skip this step. If you haven’t already done it, here are the steps to follow.

• On your Sony TV remote, press home
• On the menu go to connect a smart tv to the internet, the words may vary depending on your tv model
• Go to the network setup and choose the connection type to be wifi
• Connect to your wifi network and type in your password

If this doesn’t solve your wifi connection problems, you can try other solutions.

Check for network errors

Network errors are the most overlooked, but the most common reason why your Sony tv won’t connect to your wifi. Here are steps on how you can troubleshoot this problem.

• Try an access internet content
• If an error code appears on your tv screen, refer to your tv manual. The process will be different depending on your tv model. If there’s no error code, continue to troubleshoot
• If your tv isn’t an Android tv, refresh your internet content
• On your remote press home
• Then click on settings
• Then select network or network setup
• Click on refresh internet content
• You can update your tv software to the latest version
• Perform a power reset on your tv
• Reset your router or cable modem by unplugging it from the socket for about 30 seconds, then plugging it back and waiting until the flashing lights indicate that you’ve restarted your router or modem.
• Reset your tv to its default factory settings
• Check if there are problems with your internet service provider
• Change the location of your tv and check if the connection improves. Wireless devices and electronic equipment can affect the wifi performance of your tv.

How to fix my Sony TV won’t connect to wifi

If you’re using a wireless connection

These are the steps to follow:

• On your tv remote, click on the home button
• Then go to settings
• Click on network then select network setup
• Click on setup network connection or wireless setup
• Select your preferred connection type
• Follow the on-screen instructions to finish the setup process

If you’re using a wired connection

Here are the steps to follow:

• Using your Sony remote, click on the home button
• Then go to settings
• Click on network then select network setup

On the view network status screen, verify if:

• Your physical connection is ok, meaning that your Ethernet cable from your tv to your router or modem should be detected.
• The local access is ok, meaning that your tv can see your router.
• Internet access is ok, meaning that your tv is connected to the BIV server.

If any of these settings indicate failed, you should check for the following:

• Make sure your tv has an IP address. However, if it starts with 169 or it flashes, you need to change it and perform a manual IP allocation.
• Check to see if your Ethernet cable is secure and if need be you can change the cable or LAN ports.
• Check to see if the cables are giving out a signal by testing it using another device.

Power reset your router or modem

Ensure that your router or modem has been set up and you’ve connected your network to the internet. Refer to your router or modem manuals for setup and configuration instructions or you can contact your service provider for assistance. You can resolve connection problems with your router or modem if you simply perform a power reset. If you have both a router and a modem, power reset both devices. Here are the steps to follow:

• Unplug your modem or router from the main socket and wait for about a minute or so
• Then plug in your router or modem and turn it on
• Allow your device to finish making a connection to your network and the internet
• Use other devices to check for an internet connection

Check your network status

Ensure that the network status on your tv is connected to your network. The network settings on your tv will vary depending on your tv model so check your tv manual for details.

• On your original tv remote click on the home button
• Then click on settings
• Select network setup
• Click on view network status then click enter to view the network status
• Confirm your connection method for your wireless connection, but if it’s set to a wired connection, follow these steps to set it to wireless.
• On your tv remote click on the home tab
• Click on settings then select network setup
• Click on setup network connection
• Click on custom
• Select wireless setup
• The wireless display option should indicate ok and the internet access should also display ok
• Ensure that your network SSID displays the network name of your wireless router
• Check the signal strength of your wireless connection. However, if there’s a dash, your tv is still not connected to your router so you’ll need to follow the process for network setup for your wifi connection again.

Conclusion

Keep in mind that devices like wireless hubs, game adapters, and some routers aren’t compatible with your Sony tv, so if you use any of them you’ll have to fix your connection problem using a wired connection.

FAQ

What does the red light mean on my Sony tv?

If you have a red light blinking on your tv, it means your tv isn’t working properly and it needs service. For some models, the red LED light blinking 8 times means it needs a special reset process.

How do you hard reset your tv?

Simultaneously press and hold the power and volume down buttons on your tv and plug the AC power cord back as you continue to hold the buttons until the erasing screen appears.