Is Verizon getting worse?

Verizon is a popular cell phone provider that many people have been relying on for a long time. Over the years, it has been providing great coverage and fast speeds.

Though Verizon was considered among the best cell phone providers, some customers have lost faith in it. They are not impressed with some of the aspects of Verizon, such as declining performance, expensive plans, and poor customer support. Therefore, they feel that Verizon is getting worse and that it should make changes in such aspects to redeem itself. Here is more!

Introduction to Verizon

This communication company is popularly known for its wireless networks. Verizon enables people to make calls and even surf the web on the 5G and 4G LTE networks. This cell phone provider has a lot of subscribers. Being a customer gives one access to lots of impressive services and cool features such as Disney streaming services. This carrier accompanies monthly subscriptions with impressive perks.

It also has some of the latest smart devices from popular brands such as Google, Apple, and Samsung. It not only offers smartphones but also flip phones and pre-owned phones. Though you can get a good 5G phone from Verizon, you should expect to pay more for it compared to what you can pay from other carriers.

Why are some people disappointed with Verizon?

• Performance

The 4G network from Verizon is known to have the most coverage in the US. Though the network cannot guarantee customers 100% coverage, Verizon promises to help you get a signal regardless of your location. Some people feel that the cell phone provider does not fulfill this since they deal with signal loss from time to time. When you surf the web a lot, having a reliable internet connection is essential.

Some people feel that the download and upload speeds that they get from Verizon keen on getting worse each day. If you spend most of your free hours on the Internet and are a Verizon customer, you may not enjoy a high-speed internet experience. Fast download speeds are crucial when one is doing things such as streaming content or surfing the web. Fast upload speeds, on the other hand, can help you upload Instagram stories fast. If you have been experiencing performance issues with Verizon, you can ask around to find out other people’s experiences.

Verizon also disappoints some customers since it fails to provide public wifi hotspot. It is different from some internet service providers, which allow their customers to connect to public wifi hotspots for free. Despite this drawback, Verizon gives you the option of choosing a device that can help you come up with your own hotspot.

• Expensive plans

Verizon customers also get a chance to choose from a variety of plans available. Though the plans are diverse, some people are not happy with the prices of the prepaid and postpaid plans from this cell phone provider. They feel that the cell phone plans are more expensive than what other companies offer.

What makes this carrier different from some of them is that it includes more plans, such as family plans. The Verizon plans cost up to 10 times more than plans available at other carriers such as T-Mobile or AT&T. This makes some people wish they could switch carriers to save some cash. Before you do this, you should remember that price is not the only crucial factor to take into consideration. Here are some of the cell phone plans from Verizon.

• Poor customer service

One of the challenges that the cell phone industry faces as a whole is poor customer support. This is an issue that Verizon customers have been reporting from time to time. The lack of providing customer support makes some people get stranded as they try to use Verizon services. According to the cell phone provider, you can reach its representatives through your Verizon account or even phone. Alternatively, you can also try to reach the carrier through different social media platforms such as Facebook or Twitter.

Most Verizon customers, however, reveal that they deal with delays since they have to wait for hours to finally talk to an agent. Some customers also reveal that they are connected to robots instead of humans who can help them with their specific issues. When the company seems unreliable, the last resort for most people is to go to the website to find detailed information independently. Such customers are even more disappointed since the website sometimes does not provide useful information that can help them solve particular issues. Most customers wish Verizon could improve its customer service. Adding most support options and responding quickly to customers would be a good place to start.

Conclusion

Though Verizon was once considered among the best cell phone providers, the numerous complaints from customers make some feel as if it is getting worse.  Verizon was once quite reliable, but this seems to have changed since people complain about slow Internet, expensive plans, and poor customer service. If you experience such problems, you should ask around or check online to see if other customers are having similar issues. Contacting Verizon can help you find a solution. Before you consider working with another carrier, you should have your specific issues addressed by the company.

FAQs

Does Verizon have a return policy?

Yes. If you are not satisfied with your specific product, Verizon can take it back as long as you return it before two weeks are over. It, however, does not allow customers to exchange devices more than once.

If I buy a phone from Verizon, can I get a warranty?

Yes. Most Verizon devices come with a warranty. You can even get equipment insurance from Verizon.