Shark IQ won’t connect to wifi – How to Fix

The shark IQ robot vacuum uses a self-cleaning brush roll controlled from an app to make your home cleaning days easier when you have an extremely busy schedule. It collects dirt, hair, dust and germs in your home and prevents the daily build up of dirt.

Setting aside full cleaning days isn’t as easy anymore when you are constantly running around trying to get your bills paid. Cleaning days have now been made easier by using modern cleaning approaches like the Shark IQ robot vacuum.

The Shark IQ robot vacuum makes it easy for you to monitor and schedule for cleaning whenever and wherever as long as you have Wi-Fi connectivity at your house. However, it’s normal for your Shark IQ to temporarily lose connectivity to the Wi-Fi and it can be hard trying to figure out how to get the connection back. So if you are having trouble connecting your robot to the Wi-Fi, you need to follow these three steps for a fresh start; Reboot your Wi-Fi router, Restart your robot and Reboot your phone.  

We will go through the 3-step process in detail but first let’s take a look at some of the possible causes that could lead to your robot losing Wi-Fi connectivity.

Possible Causes

1.      Incorrect Wi-Fi password

Sometimes you may just have entered your Wi-Fi password incorrectly which disables the connection to your Shark IQ robot.

In addition, it’s possible for routers to be operating at other frequencies. The network on these other frequencies will either have the same password or the passwords may differ.

So for each of these cases it is important to ensure the correct password was entered.

2.      Dual-band routers

Modern Wi-Fi routers normally use two frequency bands, the 2.4GHz and the 5GHz. The Shark IQ robot can only connect to the 2.4 GHz Wi-Fi network and not the 5GHz network. You should therefore check to confirm if your router is dual-band and has both of these networks.

You can find out if your router is dual band by checking the model on the manufacturer’s website or by checking the SSID name.

So if you have multiple Wi-Fi networks be sure to connect to the 2.4 GHz network for your Shark IQ robot. If you have only one Wi-Fi network it will connect to it automatically.

3.      Router placement and areas of bad coverage

You could find that your Shark IQ robot repeatedly loses its Wi-Fi connection. This could be because the connection isn’t strong enough in the area where the robot vacuum gets the connection.

To begin with, where you place your router has a big impact on how the robot connects. It should be placed centrally to ensure coverage is uniform throughout the house.

A dead zone or area of bad coverage is the area where the network isn’t available. This could be around large metal objects like the stove or refrigerator and underneath your furniture. You can easily identify these areas by using your smart phone to check for available networks in areas where your robot does not connect.  After finding these dead zones, try moving your router again to see if the connection improves.

4.      Interference from other devices

Other devices in your home could interfere with the Wi-Fi signal from the Shark IQ robot since many consumer devices also use the 2.4 GHz Wi-Fi network. Some of these devices include microwave ovens, your neighbor’s Wi-Fi access point, baby monitors and wireless video and audio equipment.

You have to turn off these devices if you find yourself experiencing connection issues. A Wi-Fi analyzer app can also be used to identify interferences and you will have to change the Wi-Fi channel by referring to the user manual.

3-Step Reset Process to Fix Shark IQ

·         Step 1- Reboot Wi-Fi

You do this by unplugging the power cord from the back of your router then wait for 60 seconds before plugging it back in.

Ensure your Wi-Fi is working correctly by connecting your other devices such as phone, tablet or computer.

If you are sure your Wi-Fi is working correctly move on to Step 2.

·         Step 2- Restart your Shark IQ Robot

Shut off your robot by pressing the power button on the side and wait at least 10 seconds before you power it back up again.

·         Step 3- Reboot your phone

Once you have restarted your robot you can reboot your phone. Turn off your phone, wait for a few minutes then turn it back on and connect to the Wi-Fi network.

A summary of the things to look out for lack of Wi-Fi connection

Initial Shark IQ robot setup

At times, the problem could be with how you initially set up your Shark IQ robot vacuum. You can follow these 4 steps to reset the robot:

1. Set robot vacuum within 10 feet of the where the Wi-Fi router and in the same room if possible.
2. Do not place robot vacuum less than one foot away from where the Wi-Fi router is. This is because it could lead to oversaturation of data from Wi-Fi connection.
3. Once you have done these first two steps, you can now move the robot vacuum to a different location.
4. After installing robot vacuum in this final location, ensure it can connect to Wi-Fi from that point.

Understanding Indicator Light Sequences

Your Shark IQ robot vacuum has several indicator lights that identify various Wi-Fi connectivity issues that could arise.

Here is a quick guide explaining what the indicators mean and how you can fix the issues that arise.

Conclusion

It’s normal for any electronic device to malfunction but with the 3-step reset process discussed, you will be able to fix your Shark IQ robot and connect it back to the Wi-Fi network in no time.

FAQS

What can you do to fix your Shark IQ robot when it doesn’t connect to Wi-Fi?

If you are having trouble connecting your robot to your Wi-Fi, you need to follow these three steps for a fresh start; Reboot your Wi-Fi router, Restart your robot and Reboot your phone.

Which Wi-Fi network does the Shark IQ robot connect to?

The Shark IQ robot can only connect to the 2.4 GHz Wi-Fi network and not the 5GHz network.