Does Asurion blacklist lost phones?

Yes. If you make a claim that your phone is lost or has been stolen, Asurion will blacklist it. The insurer blocks the IMEI of the lost phone so that no one can use it.

Due to the high cost of modern smartphones, most customers insure them with Asurion. This provider can protect your device and compensate you if it gets lost. If you choose to work with the insurance provider, you should understand how it works, its terms, and the process of filing claims. Here is more!

How Asurion handles claims

Asurion is an insurance provider that works with carriers such as Sprint, AT&T, and Verizon. Therefore, the deductibles and costs you have to pay for insurance are based on the carrier you choose to work with. Asurion offers insurance for not only smartphones but also tablets and electronics.

This insurance provider receives numerous claims every day. A certain survey reveals that in the insurance industry, fraudulent claims keep on increasing each day. This can force the insurer to spend more cash on replacing and repairing devices.  Asurion avoids this by taking its time to investigate if claims are valid before approving them.

It has to go through the documents you submit and check if you have made any past claims since working with Asurion. Checking for patterns enables the company to assess the likelihood of certain customers committing fraud. The insurance provider also looks at the precise issue that you are filing for. It has to confirm proof of purchase. Once the insurance provider verifies such details, it then makes a decision on how to proceed with each claim.

Filing a claim with Asurion

One of the things that Asurion covers is theft and loss. If, for instance, you lose your phone, you have to report the matter to Asurion and file a claim. Your claim can either be approved or rejected based on how you file it. You have to explain to the phone insurance provider that you lost your phone and specify your carrier.

You should also specify the make and model of your phone, as well as your shipping and billing address. Ensure that you submit the receipt that shows proof of purchase. This shows that you are the actual owner of the device that you are claiming to be lost. The lack of submitting proof of purchase increase the chances of your claim being rejected. You also have to submit a copy of your ID. If your claim is approved, you will get compensated for the lost phone within a certain duration. Remember to file the claim within 60 days of losing it.

Does Asurion deactivate lost phones?

Suppose you lose your phone, file a claim, and Asurion replaces it. The phone insurance provider will blacklist or deactivate the lost phone. It blocks the IMEI number of the lost phone rendering it useless. This means that if your or someone else finds it, they cannot use it. According to the policies of this insurance provider, you should return the old phone to Asurion as soon as you find it. Keeping the old phone will be considered fraud since the phone is the property of Asurion. You should return the lost and found phone with the prepaid shipping label which came with the replacement.

If you lost your phone and then find it after filing a claim, you can cancel the claim before Asurion replaces it. To do this, you have to contact the insurance provider and submit your claim ID or the IMEI number associated with the phone. According to the company policies, you can cancel the claim after reporting the lost phone within a few days.

Here is a summary of how Asurion works

 What else you should do when your phone is lost

Apart from filing a claim with Asurion, you can also try out a few things. Start by calling your number with another device. Borrow another phone and try to call yourself to find out if it is on or it has been switched on. This can help you determine whether the phone has been stolen or is somewhere safe. It can, however, be tricky if you had set the phone on silent mode. In this case, you can use the carrier’s mobile app to override the ringer settings.

If your text messages display on the home or lock screen of the phone, you can text your mobile phone. Send a message on how someone can reach you if they come across the cell phone. Alternatively, you can also make use of the feature known as find my phone that is built into it. This is one of the security measures that phones have to help you track them remotely. If you enabled this feature before losing the phone, it could help you recover it.

Are you sure that the phone has been stolen? If yes, you should consider erasing it remotely. Deleting data from the phone can keep your personal information safe. To do this, look for an Android device and log in to your Google account. Look for the option of erasing the device remotely. Do not forget to report the stolen phone to the police.

Conclusion

Losing a phone can be quite stressful for anyone. A certain report reveals that more than 20,000 phones get lost or stolen every day. If you report your phone lost, and then you find it after filing a claim with Asurion, you will not be able to use it since Asurion will blacklist it.

FAQs

Can Asurion track stolen phones?

Yes. The insurer can track the phone using the IMEI number and blacklist it.

What is the IMEI number?

This refers to the international mobile equipment identity number that acts as the fingerprint of the device.