When does my Xfinity contract expire?

Xfinity contracts expire after a year or two years, depending on the specific terms of your contract. The good news is that it does not need to take you by surprise, as you can easily verify the status of your contract by checking their smartphone app, ‘My Account App’ to see your account history and any transactions you have made.

Xfinity charges various costs to allow you to access their internet and TV services, but most customers only tend to consider the initial prices that you pay in the first year – in other words, the advertised package prices. Because of this, it can be stressful to get your first bill after your contract ends and discover there are other costs you never thought about, so it helps to know when your contract ends and what to expect afterwards.

How you can check the status of your Xfinity contract

As we mentioned earlier, the My Account App is the easiest way to see any service agreements you have with Xfinity, as well as payments you have made on their service. Using it is quite straightforward and only takes a few minutes at most, and you will follow these steps to access your contract terms:

1. Selecting the ‘Manage Billing Preferences’ menu
2. Click on the sub-menu ‘Billing Cycle’.
3. This will bring several options, one of them being ‘View Contract’. Click on this to see your contract terms, when it started, and when it is supposed to end.

Other than the app, you can also visit the Xfinity portal in your web browser and log into your account, which will allow you to see your legal agreements and documents.

Xfinity Price comparisons

Similar to most providers, you will get promotional pricing from Xfinity on a limited-time basis, although the specific prices will vary slightly according to region. On average, you should expect your monthly payments to look like:

• Digital starter pack – $70.99 monthly for 140+ channels
• Digital Preferred pack – $89.49 monthly for 220+ channels

However, after the promotional period ends – usually after one or two years – you will begin paying the ‘regular rates’, which can increase up to an extra $30 monthly. Additionally, there are hidden costs, including:

What happens when your Xfinity contract expires?

You will have three options to select – attempt to negotiate for lower monthly bills while retaining the Comcast service, retain the service while paying the higher bill rates, or opt to cancel the service and move elsewhere.

We will outline the steps of lowering your bills below, as it is a common option many people choose and is fairly easy to implement.

Lowering your Xfinity bills

Keep in mind that this does not just involve calling Xfinity customer service and saying you want a lower bill – you will need to negotiate with their employees. This can include asking whether there are promotional deals available, or the changes you would like to make to reduce the monthly costs.

To request for a reduction in your bill payments, you can follow any of these tips:

• Visiting a Comcast store – this will work if you want a face-to-face request and response style. All you will need to do is look up the nearest Comcast center, and visit them to talk to a customer representative. When making your request and deciding what you want, ensure you consider all deals and offers, then choose the best option.
• Calling the Comcast customer service – this is the fastest method and is quite easy. It is highly likely that you will also get plenty of free add-ons, boosts, services, and discount deals as well, as the company will do all it can to retain you as a customer.

Process of negotiating your contract

Negotiating for lower payments is easier than cancelling your subscription with Xfinity, even though it may be tricky negotiating with an agent to do so. It always helps to know the right things to say for you to attain the deals you want, and follow the negotiation steps below.

1. Calling Comcast customer service to request for it, and you can reach them through 1-800-COMCAST or 1-800-XFINITY. Although you will likely find a confusing set of options when specifying your plan modification needs, be persistent with it until you can access an agent to help you.
2. Relax throughout the process – you will not need to have an elaborate excuse when you want to negotiate your contract terms, unlike when you want to cancel your service entirely. Keep in mind that any agent you talk to is well-trained on handling customer complaints, and they will do all they can to keep you as a customer, including giving you additional offers.
3. Remain friendly and firm – you will not determine whether you will succeed in your request, as the representative you are talking to will hold your fate in their hands. Therefore, you should remain cordial in your dealings with them, while sticking firmly to your request and the goal you want to achieve.
4. Request for a summary before ending the call – you want to ensure that your dealings are successful after the call ends, so ensure you ask the representative to send you a summary through email, or you can list all the information you have received.
5. Double check later by calling back – after a few days, ensure you follow up with Xfinity and the deal you set with the representative by calling them and reconfirming the deal. Additionally, you can check if there are any outstanding balances you need to pay, and ask for a confirmation text or email.

Conclusion

It is easy to know when your Xfinity contract is ending through checking their website or the app, as well as renegotiating for lower monthly rates when it does. As a rule, their contracts last between one and two years, although it helps to know in advance.

FAQs

How long does Xfinity contract last?

It lasts for one or two years, although the specific timing depends on your contract.

What happens after your Xfinity contract ends?

You will begin to pay ‘regular rates’, although it is possible to negotiate to pay lower fees.