How to Return Your XFINITY Equipment

In this article we will explore about four options that you could possibly consider when you would want to return your Xfinity equipment, that is, your cable modem or your router.

When you are moving from a house or office to another, or from Xfinity service to another, you would need to return the network devices that you were previously renting. The same applies when you are upgrading devices or when you are cancelling a service. Generally, if you are doing any of these, Xfinity requires you to return all their equipment within exactly ten days of disconnecting their services. In the event that you do not return the equipment within the specified days, you will be charged the full retail value of new equipment. Even worse, you will be charged additional fees for ‘incidental costs’ that are incurred because you did not return their equipment in time.

To return your Xfinity equipment, you would need to either initiate the return of your equipment online, send it back to them using the prepaid UPS shipping label, visit an Xfinity store or a Comcast Service center or stop by a local UPS store.

Returning your Xfinity Equipment

To return your Xfinity equipment, you should do the following;

First Option: Initiate the return of your Xfinity equipment online

To do this, you would need to ensure that you have an active Xfinity profile. If you have one, the next thing to do would be to login and visit the equipment return page by Xfinity. Once you have submitted your return request, it is advisable to track the return you have just made at the Pending Return Status page. After doing this, you would need to check off the specific devices you would like to return and ensure that the serial number on that particular device matches your selection. If they match, you should receive an on-screen message that confirms compatibility and thereafter you can select a reason for return and proceed to finalize the process.

Second Option: Send the equipment to Xfinity via the prepaid UPS shipping label

When you have successfully logged into xfinity.com/returns and have verified the Xfinity equipment that you would want to return, select the ‘UPS prepaid shipping’ option. Once you have done this, a prepaid shipping label should be prepared for you. The next thing you would need to do, is to print the label for your package and put your equipment into its original box and drop it off anywhere that UPS shipments are accustomed. When choosing to go by this process, you would need to record all the details of the label to follow up on the return and allow up to 14 days for the return to be posted on your Xfinity account.

Third Option: Visit an Xfinity store or Comcast Service Center

In this case, you would need to find an Xfinity Store or a Comcast Service that is located near you and drop off any Xfinity equipment that you would like to return. The receptionist at the Xfinity stores should provide you with a receipt that confirms all your return details. As soon as this is done, it is immediately deleted from your account.

Fourth Option: Stop by a local UPS store

If you aren’t exactly comfortable with waiting for the UPS collection outside your doorstep, you can check on the theupsstore.com/tools/find-a-store page to find the closest UPS store to your location. Here, you would need to physically deliver Xfinity equipment to the UPS store and choose whether you would let a UPS representative pack and ship your equipment or you can do it yourself using the prepaid UPS shipping label that you printed and a cardboard box.

When you so it yourself, you should keep the details on the printing label so that you can track your package, but when a UPS representative packs for you, the physical receipt given afterwards should suffice. Once this is done, you should give it up to two weeks for any of these changes to reflect on your account.

A Summary Table on how to return Xfinity equipment

Issue	How to return equipment	Aftermath
Returning Xfinity Equipment	Initiate the return of your equipment online	You are able to verify the devices you would like to return
	Send the equipment to Xfinity via the prepaid UPS shipping label	You will receive a prepaid shipping label to use on your package and expect a full response within 14 days
	Visit an Xfinity store or Comcast Service Center	You would get a receipt to confirm return and the device would immediately get deleted from your account
	Stop by a local UPS store	You would receive a receipt to confirm shipping and wait for about 14 days for any changes to be posted on your account

 Final Thoughts

Whether moving, upgrading or cancelling any service, it is your responsibility to successfully return Xfinity equipment. Whichever process you choose to use when returning your Xfinity equipment, you would need to ensure that you pay very close attention to details so that you do not end up making mistakes that could totally dent your wallet.

FAQs

1. How long does it take for Comcast to show that my equipment is returned?

Xfinity/ Comcast states the status of returned equipment should reflect in your account within 14 days.

2. Would Xfinity charge me for lost equipment?

Most definitely. The amount you pay is almost equivalent to the newest one in the market at the time.