How many times can you use geek squad protection?
Geek Squad allows you to file up to five claims during the term of the protection plan. You can only file two claims on accidental damage during this period.
Buying items such as a smartphone, laptop, or TV is expensive. Though such devices can serve you for a while, they may get damaged after extended use. That is why manufacturers and other companies offer some kind of warranty. You can ensure that these devices work for longer by paying for a protection plan from Geek Squad.
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Introduction to Geek Squad protection
This service provider offers different protection plans that you can pick from. When you get an electronic appliance from a Best Buy store, you can pay for one of the protection plans available through Geek Squad. These plans can cover the electronics for between two and five years. Geek Squad is famous for covering most types of appliances.
The protection plans from Geek Squad differ from the manufacturer warranties in that they offer more coverage. Most devices come with a manufacturer’s warranty which covers them for one year. While this covers the device against defects in materials, the Geek Squad protection plan offers coverage against defects caused by wear and tear and power surges.
You can either pay for the standard protection plan from Geek Squad or the accidental damage from handling protection plan. The general plan covers the amount required to fix the damaged device as well as labor costs. Geek Squad can also cover the device against battery failure or malfunctioning pixels when you pay for this plan.
The accidental damage handling plan is more advanced since it has more to offer. If you pay for this coverage and your device is damaged from an unexpected external event such as liquid spills or drops, you can get it fixed. This coverage expires after five years from the day you purchase the product from a Best Buy store.
Take note that this protection plan cannot cover a device against cosmetic damage. Geek Squad also offers a third protection plan known as the replacement plan. When you pay for this plan, you can get a defective device replaced by Geek Squad. You get at least a month after purchasing the best Buy product to decide whether you would like to pay for the Geek Squad protection plan or not.
How to file a claim with Geek Squad
Suppose you buy an appliance from Best Buy, pay for a Geek Squad protection plan, then the appliance stops working or gets damaged after some time; you need to file a claim. Doing this can help you get the appliance fixed or replaced easily. You can use the geek squad protection plan up to five times during its term.
This is what makes Geek Squad better than other service providers that only allow you to file 2-3 claims. Geek Squad also allows you to file two accidental damage claims within the term of a plan. It also ensures that the process of filing a claim is straightforward so that you don’t get more stressed when trying to find a solution for the damaged device.
You can either file a claim in person or by phone. If you don’t have the time to visit a Best Buy store, utilize the toll-free number available on the official website. Once you reach a Geek Squad agent, inform them that you have a problem with the product. The agent can give you some instructions on what you should do. If it is a minor issue, they can help you fix it over the phone.
If the issue is big, you can return the product to the store via mail and wait for further details. Ensure that you send the device to the right address that the agent provides. Alternatively, go to a Best Buy store near you to report the issue with the device. Making an appointment is advised so that you don’t experience lots of delays.
Ensure you bring along the product’s receipt since this shows proof of purchase. Return the device to the packaging it came with to give it some level of protection. Geek Squad has to review your claim and assess whether it is valid or not.
If the claim gets approved, you will be informed whether the company will repair or replace the products. It can take some time to repair the device depending on the extent of the damage. If the device is beyond repair, Geek Squad can replace it.
It can replace the device with a refurbished or new one of the same quality. If Best Buy does not have an ideal replacement device, it can reimburse you with a gift card with the same market value as the damaged product.
The merits and demerits of Geek Squad
Merits |
Demerits |
This can save you from paying high repair costs |
Not all of the Geek Squad protection plans are cheap |
The plans can cater cover the device against hardware damage and accidents |
You will not get covered for damage caused by handling the device carelessly |
Geek Squad gives you some time to decide whether to pay for a protection plan |
|
You can file up to five claims within the term of a plan. |
|
Filing a claim is easy. |
Conclusion
When you have a protection plan from Geek Squad, you can get peace knowing that your device is covered. This service provider can offer the standard warranty additional value since it can cover products for five years. You can use the geek squad protection up to five times. Consider paying for one of the plans from Geek Squad today.
FAQs
Does Geek Squad Protection Plan cover accidental damage?
Yes. You can get coverage against accidental damage from Geek Squad.
How long does Geek Squad protection last?
This depends on the plan that you choose. The general protection plan can last for two years, while advanced plans can last up to five years from the date of purchasing a device.
