Do Xfinity contracts automatically renew?
No, Xfinity does not renew contracts automatically when they expire. That means that all privileges you got through your contract, such as special rates or bundled packages, will become void when the contract ends.
If you are wondering how to handle your agreement with Xfinity when your contract time is almost up, the good news is that you have a variety of options you can pursue. The main thing you should know is that Xfinity will not renew your contract automatically, so you will begin getting higher-priced bills – this is primarily because you have been paying promotional rates, whose services are either free or at lower prices, so you will now pay regular rates.
However, you do not need to be stuck paying monthly rates you are struggling to afford – there are ways you can prevent paying bigger bills even after the contract ends. We will look into these methods in this article.
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What happens when the contract periods end?
Xfinity contracts last either one or two years, and you can expect several things to happen when it does. This allows you to choose between two options – you can either negotiate for a lower bill and keep using the Comcast service, or cancel your service and move to another provider.
How to negotiate for lower monthly bills
When dealing with network providers like Xfinity, you cannot simply say you want a reduced bill; you will need to do some negotiations with a Comcast employee.
During the negotiation, you can ask about the promotional offers or deals you can get, as well as the changes you can achieve that will reduce the fees you pay every month. You can do these negotiations through:
Going to Comcast stores
Many people still prefer face-to-face transactions when dealing with requests, as they will likely get results instantly and they will get to communicate directly with the Comcast sales representatives. All you need to do is look up the nearest Comcast center and visit them.
When making your choice from the offers available to you, ensure you take the time to weigh the options and choose the one that fits the best.
Calling the customer service hotline
Despite the benefits that come with talking personally to Comcast employees when making your negotiations, calling the customer service hotline is more convenient and faster. The process is also easy, as you will receive offers for free add-ons, boosts, services, and discount deals.
Negotiating the deals
Cancelling your service agreements with Xfinity is hard enough, although negotiation can seem more challenging. However, it always helps to know how to present your case when negotiating for a lower deal, as it will guarantee you the assistance you need.
To make the negotiation over the phone, follow these steps:
- Call Comcast customer service through 1-800-COMCAST or 1-800-XFINITY. Either one will work, as Comcast is the parent company of Xfinity.
- Follow all the prompts you get, although it may get confusing due to the option sequences that lead you to talking to agents about different issues. You may opt to modify, transfer, or cancel the plan, but you should be careful as each option will lead you to a different department.
- You do not need a good excuse to renegotiate the terms of your contract unlike when you are cancelling your subscription entirely, so do not overthink things. Customer agents are trained to keep you as a customer, so they will give you a variety of offers to retain you.
- Remain friendly throughout your exchange, but stay firm. Always aim to stick to what you want to ask for, and chances are high you will find a good deal that works for you. Avoid making things difficult for the agent, as you will end the call without getting a favorable result.
- When ending the call, always ensure you request for a summary, as this will help you know in future if the terms of your negotiation were finalized or not. Additionally, ensure you list all the information you get during the call, or ask the agent to email it to you if they can.
- Double check after a few days to follow up on whether the company will fulfill what you agreed with the agent you spoke to. While doing this, you can check if you have outstanding balances to settle, and ask for a confirmation text or email.
Cancelling the contract
Canceling your subscription with Xfinity entirely is more challenging compared to renegotiating the terms of your contract, as Xfinity will seek to retain you as a customer as much as possible, even when you state that you are moving to a new address.
Nevertheless, if you still want to leave Xfinity entirely, you can do so through:
Contacting Xfinity support team through their social media channels or calling them, so that they advise you through the process.
Chatting with the customer representatives online
Visiting your local Xfinity store
Filling in an online cancellation form. Note that the company will call you to confirm your cancellation request within two business days after receiving it.
Mailing in a cancellation request with your details.
Conclusion
Plenty of things can happen when your Xfinity contract ends, and you will have the option of cancelling the renewal, opting to stay and pay higher fees, or negotiate for lower bills while staying with the company.
FAQs
What happens when my Xfinity contract expires?
You can choose to remain with Xfinity and pay higher bills or negotiate for lower bills, or opt to leave the company entirely.
How do I know when my Comcast contract expires?
You can check the status of your contract through the Xfinity My Account App. To do so, select ‘Manage Billing Preferences’, choose the ‘Billing Cycle’ menu, and select ‘View Contract’ to check the time remaining on your contract.
Is Xfinity a yearly contract?
Most contracts last one year, although a few will be two-year contracts.
How do I not renew my Comcast contract?
You can wait for the contract time to lapse, or call them at 1-800-XFINITY to speak to their customer representatives and cancel the contract.