Can I cancel Xfinity TV and keep internet?

Yes, you can cancel the TV service and retain internet, as all you need to do is call the Comcast customer support team and explain your situation to them. You may have more hoops to cross through if you are still under a contract, but it is still possible.

If you want to cancel your Xfinity TV subscription, you will be happy to know that anyone can do so, and the process is easier than you may assume. However, if you are still under a contract, you will have to pay the cancellation fee – as a general rule, the fee is $10 for each month you have remaining on the contract. If the contract is almost up, though, the process is easier and you will not need to pay a cancellation fee.

Reasons for canceling your Xfinity TV subscription

If you want to cancel the TV subscription, chances are you will need to have a good reason for it – otherwise, the customer agent you speak to will put up a good fight against you for it.

You may already have a well-developed reason for not wanting to continue with the service, such as if you are moving to an area where Xfinity services are unavailable. However, if your reason behind the cancellation is wanting to change to a live TV streaming service or the service is too expensive for you, there are some questions you will need to answer to craft your response:

• Whether there were unexpected fee increases
• Whether Xfinity failed to deliver on their promised services or packages
• If your Xfinity cable was out for extended periods
• If you were paying for certain channels, but your access was blocked

If you do not want to deal with the Xfinity equipment you have or are experiencing problems with it, you can arrange to return the items through sending them to your local Xfinity Store, or logging in to file a return form. However, if your aim is to simply transfer the service to your new office or home, there are some steps you will follow on the Xfinity website to do so.

Additionally, you can also apply for their Seasonal Convenience plan if you are paying for TV and internet access when you have a seasonal home or if you are home only for a few months in a year. This will put the service on ‘vacation mode’ when you are not home, which means you will pay a discounted monthly rate instead of the full rate.

Procedure on TV cancelation

Online

When you establish your reasons for cancelling the service, you can now begin the process. It is good to note an important fact, though – the process is not easier online than over the phone; both will present interesting challenges to you.

If you are doing it online, you will:

1. Log into the Xfinity website using either a laptop or computer, rather than your phone
2. Fill in the cancellation form, and wait for a representative to get back to you within two business days after submitting it.

Keep in mind that Xfinity may drag out the cancellation process – which is understandable, as they do not want to lose you as a customer – so you may need to call them again if they do not respond to your request after two days.

Over the phone

If making a phone call is your preferred cancellation method, you will need to have your reasons ready with you, and remain friendly but firm on the call.

1. To do so, call their customer service hotline on 1-800-XFINITY
2. When the phone menu directs you on what you may require, answer it by saying ‘cancel service’.’
3. Wait until you get a connection to a customer agent, and ask if they are part of the Retention department. If they are not, you can ask to be rerouted to the department.
4. Once connected to Retention, notify them that you want to cancel your TV service, tell them why you want to do so, and politely turn down any attempts they make to convince you to stay.
5. Prepare yourself to receive plenty of free goodies and offers, such as free access to a premium channel like HBO, or reducing your monthly bill. If this is your intention though, you can accept the offers they give you.
6. Remain firm and polite throughout your call, and insist that you want to cancel the service today. Ensure the agent gives you a scheduled cancellation day, as well as a plan for you to send your TV equipment to Xfinity. Just in case anything goes wrong, ensure you get the ID number and name of the representative you are speaking to.

Keeping Xfinity internet

If you are opting to keep the internet service while cancelling TV, it is fair enough to give a warning that you may not get the best internet deals. However, it will save you some money, since you will not be paying for unused TV services.

The prices you should expect to pay for Xfinity Internet are in the table below:

Conclusion

It is easy to cancel your Xfinity TV subscription and retain your internet connection, despite the challenges that may happen while doing so. Remaining firm and friendly throughout the cancellation process, as well as knowing what you want, will make things easier for you.

FAQs

How do I cancel Xfinity TV?

To submit your request, call Xfinity customer service at 1-800-XFINITY, or visit Xfinity.com/instant-tv/cancel to submit an online cancellation form.

What happens when you cancel Xfinity?

If you are not under contract, the process is straightforward and fast. However, if you are under contract, expect Comcast to impose a cancellation fee, which is $10 for each month remaining on you contract.

Can I downgrade my Xfinity service?

Yes, you can, by contacting the customer service team and discussing with an agent, or doing it online by submitting a cancellation form.

What does Xfinity charge for Internet only?

They will charge between $45 and $95, depending on the plan you select.

How far in advance should I cancel Xfinity?

You can cancel the service at any time, although it will be easier if you are not under a contract.