Do I need to return cables to Xfinity?

You will not need to return coaxial and Ethernet cables, but you must return the main devices like the TV box, cable, routers, modems, gateways, and remotes, as well as the device’s power cord.

Contrary to what you may assume, you only need to return Xfinity equipment when you are cancelling your contract, or when you do not wish to renew your subscription with them. There are additional reasons you can also have when returning their equipment, although you will not need to return everything you own – just a select number of items that we will discuss below.

When should I return Xfinity equipment?

Aside from when you are cancelling your subscription with the company, other instances when you should return the equipment are:

When you are upgrading to a new plan

When you decide to upgrade your plan, there are some devices you may have that will not adequately handle a higher or upgraded plan. In this case, you will need to send the current equipment to Xfinity and they will send new devices as replacements.

When you are downgrading to a lower plan

You may also need to change the devices you use when you are planning to switch to a lower plan, just like upgrading to a higher plan. Similar to the case above, Comcast will send you a replacement device.

When repairing or replacing faulty devices

If the devices you are using on your plan are damaged or show signs of faultiness, you should talk to the customer team to get a repair. They will give you the option of waiting for a technician to check out the device, or send it to them to replace or repair it.

Between the choices of waiting for a technician or sending the device to them, sending it is a better option as you will not need to wait for a long time to sort out the issue.

Assistance during moving

You can choose to request for moving assistance if you are moving to a new location. For instance, if you are moving across states, you can call Xfinity and ask them if they can take your devices and help set them up in your new location.

The equipment you need to return

If you find yourself in any of the situations we have explained, you need to return several devices to Xfinity. They are:

• Remote control
• The cable/TV box
• xFi pods
• Wireless Gateway
• Xfinity voice modem
• Xfinity internet modem
• Xfinity cameras

On that note, the only cord or cable you will need to return is the power cord, as it is specific to the device.

Options to follow when returning the equipment

Before returning the equipment, you will need to make an application first – and the easiest way to do so is by visiting the Digital Return Center and following the instructions on-screen. To access the center, you need your Xfinity password and ID, so you can still do so after disconnecting your account.

If you require to exchange or return xFi pods, there is a different procedure to follow, as well as when returning Xfinity cameras. There are four options to follow when returning the equipment:

Indicating returns online and sending through a prepaid UPS label

1. Visit the Xfinity website, log in, and visit the Equipment Return page.
2. Select the devices you want to return and click on the ‘Continue’ button. Note that you will need to verify the device’s serial number to make sure it matches your choice.
3. Select the reason for returning the device, then click on ‘Continue’.
4. Choose a return option and follow its instructions, then select the ‘Confirm’ button.
5. If you want to return through UPS Prepaid Shipping, you will get a prepaid shipping label, so you will print it and attach to your package.
6. Arrange the equipment you are sending to its original box, and label the package. Ensure to keep the tracking number and top part of the label, as this will be your receipt.
7. Drop the package anywhere that accepts UPS shipments, or call the hotline 1-800-PICK-UPS to schedule a team to pick up the box at home. The return will reflect on your account within two weeks.

Going through a UPS store

If using this method, you can use a cardboard box to package the equipment and label it using the prepaid UPS label, or you can bring the equipment and a UPS employee will package it for you and ship it.

This change will reflect on your account within two weeks.

Visiting a Comcast service center or Xfinity store

1. Visit the Xfinity website to make an appointment to visit a Comcast service center or Xfinity store.
2. Drop the equipment at the store. This will immediately remove the equipment from your account, and the team at the Xfinity store will give you a receipt confirming the return.

Summary on returning Xfinity equipment

Conclusion

Returning equipment to Xfinity is required in specific instances, although this is with the exception of coax cables and Ethernet cables. The only cable required is the power cable, as well as other primary equipment like the modems and router.

FAQs

What happens if you don’t return cable box?

Comcast will turn the matter over to a debt collection agency, and the agency will seek you out to get your money and pay the debt. If you fail to do so, this will negatively impact your credit score.

How long do you have to return Xfinity cable box?

You must return the cable box and all other associated equipment within 10 days of cancelling the service.

Do I need to use Xfinity coaxial cable?

Not in all cases – notably, the exception to using the coax cables is when you are using an X1 Xi5 or Xi6 wireless box, which allow you to access live TV without using a coax connection.

Where do I turn in my Xfinity equipment?

You can do so at any Comcast Service Center or any Xfinity store.

What should I return to Xfinity?

All the primary devices such as the router, modems, gateways, remotes, and the TV box and its cable.