Can I keep my email address if I cancel Centurylink?

Switching to a new cable or satellite provider is a bit easier now than before, but you might be wondering if it’s possible to keep your Centurylink email address when you switch your provider?

Most broadband providers will give you a free email address once you sign up for a package with them. However, when you decide to cancel your contract, some will delete your email account while others will let you keep it, but charge you a monthly or an annual fee. If your email address has any proprietary link to Centurylink, it could be legally deemed to belong to Centurylink. Besides, if you’re changing cable or satellite providers, why would you want to keep their address if you weren’t satisfied with their service? If it’s because you don’t want to notify all your contacts in your email about the change of address, it would make some little sense but in the long run, it will just be a headache.

Unfortunately, when you change your service provider, you can’t continue to use that email address. When you close your account, your email address is closed with it. You may set for your emails to be forwarded to another email address, but no service will forward your emails once you’ve closed your account with them. It’s not even in their best interest to help you after you’ve left their service. The best thing to do is get an email address that can move with you from either Gmail, Outlook.com, Yahoo, and others and set up email forwarding from your old email address to your new one before you close your account. This will require you to manually change these accounts online, but it will make things less complicated and you don’t have to lose any info or contacts in your email. If you’re going to create a Gmail account, you can set up filters that will automatically show you the email addresses forwarded from your old account so you can know the companies and contacts that are still using your old email address.

How you can delete your Centurylink email account

Centurylink provides you with 10 customizable email addresses once you start using their internet service. However, you don’t necessarily have to use this email address as your primary email account. You can also easily delete your Centurylink email account with just a few steps.

• Go to Centurylink and log in to your home page
• Scroll and click on ‘Email settings’
• Select ‘My Centurylink menu’
• A new browser window will open then go to ‘Manage users’ to see the list of email accounts
• Click on the email address you want to delete
• Click on the down arrow icon next to that email you’ve selected
• Scroll down and click on ‘Remove user icon’
• Centurylink will insist that you confirm the email you’ve selected
• Click the ‘Delete icon’
• If you want to undo your request you can click on ‘Cancel’
• Once you delete your Centurylink email account, it means you delete all the emails, contact lists, and personal settings that were in your Centurylink account.

What to expect when you cancel your Centurylink account

Once you cancel your service with Centurylink, you’ll soon receive a final bill or a closing statement that will include any outstanding charges that you need to pay. You might also receive several of these bills before your account is closed completely.

Final bill

Once you cancel services with Centurylink, you will receive a final bill on the date of your next normal monthly billing. This will indicate everything you owe for your last month of service. You should keep in mind that most Centurylink services are billed monthly, so the charges will no change if you cancel the services before the last day of your monthly bill.

Revised final bill

In this bill, you’ll get any lingering charges that were not included in the final bill like charges for unreturned equipment that you had leased from Centurylink and haven’t returned after 30 days, outstanding long distant charges, or combined billing charges. This bill is sent on your next billing date without considering you’ve disconnected your service.

The second revised final bill

You will most likely not receive this bill if you have paid all your outstanding bills. However, there might be some delays and you might end up receiving this bill.

How you can speed up closing your account

Because of your monthly billing cycle and the use of multiple systems to process things, it can take about 1 or 2 billing cycles before your account is fully closed. To speed things up, you need to pay all your outstanding bills once you’re billed and immediately return all your leased equipment. This will reduce the chances that you receive any additional bills plus you avoid having to worry about incurring unreturned equipment charges.

What are the canceling fees?

If you’ve made up your mind to cancel your account, it might be expensive so you’ll need to decide if it’s worth it.

Conclusion

Now that you know how to retain your account and what to do if you can’t, you can now make a speedy and smooth switch from your current service provider.

FAQ

How do I cancel my Centurylink subscription without fees?

You’ll need to call a Centurylink customer service representative to assist you in the cancellation process. Depending on the type of service you currently have, you’ll need to use the correct customer service line.

How long does it take to cancel Centurylink?

Because of the timing of the charges and the use of multiple systems to process things, it can take about 2 billing cycles to fully close your account.