Why does my NetgearOrbi keep going off? – Possible Problems and their solutions

Netgear has long been known to create incredibly reliable devices that deliver impressively fast speedsand cover wide ranges. However, like all other technological equipment, they are bound to fail from time to time.

Whenever you are surfing the internet, playing a high speed professional game or even streaming 4K videos in your leisure time, nothing feels worse that a broken connection or frequent buffering. While this can be quite rare, it irks me quite some when it happens. The truth is, there is always a reason behind it, and the good news is that you can resolve it without necessarily having to call a Netgear Support Centre or your Internet Service Provider.

So, why does your NetgearOrbi keep going off and disconnecting from the internet? The most likely reason is thatyour modem is having problem configuring itself to the internet, and all you need to do is restart it.Before doing this, however, ensure that you switch off your computer.

So, what happens when all you seem to do is switch your router on and off every so often? This is an indication that the problem is bigger than a simple configuration issue. Below is a list of possible problems and their solutions.

Possible NetgearOrbi problems and Solutions

1. Orbi App failure

The NetgearOrbi App is a downloadable mobile app that facilitates, to a large extent, the smooth running of your router. Through this app, you can select the most ideal settings for your home connection so as to enjoy ample internet speeds and range. When it fails to work, you should go on and uninstall it from your phone.

Proceed to download and re-install it once again from the App store. Once re-installed, you can tweak your settings as desired to enjoy a smooth running on all devices in your home.

2. Your modem connection is inactive

Another really common reason that makes a NetgearOrbi, or any other router for that matter, inactive is a poor modem connection. Modems are ideally charged with harnessing internet from the public domain then distributing it to your router that enables your devices to access it.

In case you realise that your modem’s connection is inactive, reboot it and connect it to the router. To reboot it, locate the cord plugged in the back of your modem and unplug it. Proceed to reboot your modem. Before plugging the cord back into the mode, wait a period of 30 seconds.

3. ‘Internet Not Connected Error’

Even after re-installing the NetgearOrbi App and rebooting your modem, you may receive an ‘Internet Not Connected Error’ on the Orbi App. At this point, go on and power-cycle the network. This step usually prompts your hardware to connect to the Internet Service Provider with ease for smooth internet.

4. ISP connection settings

Another reason that your NetgearOrbi keeps going off could be the Internet Service Provider settings. Often times, there are two main settings that are ideal for proper ISP connection.

• PPPoE – Point to Piont Protocol over Ethernet – For this type of connection, you need a Username and password that is provided by your ISPin order to access the internet.
• Static IP –This is an IP address that it only provided by your Internet Service Provider. It cannot be changes and, therefore, stays the same at all times. To know what your static IP is, you have to contact your Internet Service Provider.
  

5. Poor cabling

Even though a poor connection can be a nerve racking situation, the problem could just be somewhere in the cables. Make certain that all cables are well connected, especially those that need a connector such as an Rj45 to complete a connection. Ensure that all the wires are clipped in as well as they should be since a bad connection could be the difference between a smooth internet and a router that just will not connect to the internet.

6. You need to change your wireless channel

To be able to effectively change your router’s wireless channel, connect to its user interface and go to the Wireless Settings. Once there, proceed to choosing a custom channel.More often than not, routers are set to automatically select the fastest and least congested channel. You will notice that a lot of people feel that channel 1, 6 and 11 are the best, making them quite commonly used by a good deal of people. You can choose one if you like, but it is highly recommended that you select a different one. One of the reasons that make your router fail due to a wireless channel is crowding where too many routers use the same channels.

In case you experience no change and your Orbi keeps going offline, follow the laid down steps.

• Ensure that your internet devices are well connected to the internet
• In case your device is connected but has no access to the internet, check to confirm that your internet is active.
• On your PC, go to the Web browser and key in com, and on the login window, type the default credentials. For the username, key in username, and for the password, key in password. Ensure that both are typed in lowercase.
• On the BASIC Homepage, click on ADVANCED. Check whether the IP address on the Internet Port reads 0.0.0.0. If it does, it means that your router has yet to obtain its IP address from the ISP. Restart your router to obtain the IP address.

Summary of possible NetgearOrbi problems and possible solutions

Final thoughts

A bad internet connection can be incredibly inconvenient, and a router that keeps dropping its connection could make you have a horrible day. However, you do not have to worry. Your possible solutions are actually quite easy, and you may not have to call your ISP or Netgear Support immediately. Also, you may not have to do something as drastic as replacing it altogether. Follow each simple step in this article and chances are that your router will be up and running in no time.

FAQs

1. Can the size of my home affect internet connectivity?

Yes, ensure that your router is made for your home size, and if the house is too large, you can get a Wi-Fi extender.

2. Can disabling Daisy Chain and Ipv6 help?

Yes, it can.