Is Suddenlink worth it?

Suddenlink is worth it for those people living in small southern towns where big ISPs companies do not have coverage. The company’s strategy is to offer affordable, high-speed internet plans.

Suddenlink was founded by a St. Louis businessman called Jerry Kent and Howard Wood. The company was in 2015 acquired by Altice USA. The company serves South, Midwest and Western US regions.

The company’s internet plans range from 20Mbps to 940Mbps with the lowest price been paid for a plan being $20. This makes it one of the cheapest internet packages in the market. The company does not have contracts meaning you won’t be fined for early termination of a contract. There is also a 30-day money-back guarantee for those who do not like the service provider.

Why Suddenlink is worth it

Suddenlink Internet plans

Suddenlink offers its internet packages in 14 different states with focus being centered in Arkansas, West Virginia, and Louisiana. You should also note that Soundlink cable is more available than Suddenlink fiber. The fiber is faster and more stable than the cable.

Plans
Monthly cost
Connection Type
Download Speed
Upload Speed
Data Cap
Internet 20
$20
HFC
20Mbps
2Mbps
Cap
Internet 100
$35
HFC
Up to 100Mbps
7.5Mbps
Cap
Internet 400
$55
HFC
Up to 400Mbps
40Mbps
Cap
Internet 1 Gig
$75
HFC
Up to 940Mbps
50Mbps
Cap

Suddenlink internet plans do not have data caps and there is a price for life guarantee for the 1,000Mbps data plan. If you are looking for something to stream your 4K Netflix videos then the Internet 1 Gig comes in handy. Let’s compare its packages with other providers in the market.

The internet data bundles are organized in such a way that the basic service is for limited use and small households. The internet 20 can be used for light internet surfing, emails and streaming one device at a time on various online platforms. If you have a household where multiple devices need to be connected to the internet then the best packages are the 100Mbps and 400Mbps. The Internet 400Mbps and 1 Gig are for those who use the internet for intensive use. This package is ideal for video conferencing, competitive gaming, and Ultra HD streaming.

Provider
Monthly Price
Download Speeds
Suddenlink Internet
$44.99 – $74.99
300 – 1000Mbps
Spectrum Internet
$49.99 – $69.99
100 – 400Mbps
Xfinity Internet
$19.99 – $84.99
15 – 1000Mbps

Based on the above you can see that Xfinity Internet has the cheapest offering for the lower end of the internet bundles but Suddenlink Internet 20 comes pretty close at being one of the cheapest packages in the market.

The 100 and 300Mbps are quite adequate for most residential households and offer enough bandwidth for surfing the internet, checking emails and watching stuff online. However, if your family is engaged in a lot of downloading and uploading then the 400 to 1,000Mbps are probably the best due to their speeds.

The other great feature for the internet packages is that you do not incur any additional charges for data as they are unlimited. This means you can stream and download as much as you want.

Contracts and equipment

While the 1,000Mbps comes with a price for life guarantee, the same cannot be said for its 100,300, and 400Mbps packages. If you observe the contracts carefully you notice that the 100 and 300Mbps plans last for 12 months and the 400Mbps for 24 months. From there the price changes.

If you do not have your own modem you can rent one from the company for a moderate fee of $10 per month. If you sign up for internet installation online then you do not incur any installation fees otherwise the company charges a standard installation fee of $99. The company also charges a premium installation fee of $149 to hardwire devices of your choice.

The company also does charge a one-time activation fee of $40 and upgrade service fee of $25. This last fee is unusual as it means it costs you more to upgrade to an internet package. Another unusual fee is the network enhancement fee of $3.50.

The first thing to do when joining Suddenlink is to check out on their map whether their services are offered in your region. You then need to decide which internet package to go for based on your monthly internet needs. Once you have settled in on a package you then need to schedule a day for professional installation. You can either rent out the ISPs modem/router or purchase your own compliant ones. Purchasing your own has long term benefits as you eliminate monthly rental charges. Leasing is great if you do not plan to stick with the firm for long. Whether to go with self-installation or not will largely be dependent on the kind of cabling in your house. If this is the first time you are installing internet in your house then you may need a technician.

Customer care

When put to the test by the American Customer Satisfaction Index (ACSI) the company has a score of 57 out of 100. This is a bit below the average of 65 out of 100.

Conclusion

Suddenlink scores big when it comes to be budget-friendly. The Internet 20 which goes for $20 is one of the cheapest rates offered in the market and is suitable for small households with light internet surfing. For those who are in search for something fast for intensive gaming or 4K Netflix streaming, then the Internet 400Mbps and 1 Gig are ideal.

FAQ

What do I need to access the Suddenlink internet service?

You will need a modem and router. The company does rent out their modem for a modest fee of $10 per month. You can also purchase your own equipment but ensure they are complaint with the service provider.

How do I cancel my Suddenlink internet plan?

Since the service provider does not offer contracts you can cancel your plan at any time without suffering termination fees. If this is done within the first 30 days of signing up for the service you enjoy a full money back guarantee

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