How to Solve Xfinity Remote not Working Issue

Xfinity is Comcast’s trading branch that provides several services from cable connections to telephone & internet services.

 

The Xfinity remotes are designed for these services including internet, cable TV, telephone, and wireless. The remote controls come in different models meant for different televisions on the market. Despite being dependable when it comes to service delivery, the remote like most devices can fail, especially when it comes to the voice feature. This has prompted a lot of users to take to online and express their issue. It’s important to try and solve this issue without further damaging your Xfinity remote.

 

To solve Xfinity remote not working, it depends on your remote model. Alternatively, you can reset your Xfinity cable box.

 

What are the causes?

 

The causes and reasons for your Xfinity remote not working are wide. They include:

 

1. Remote program – When you get a new remote for your cable box, you need to program it and connect it to the cable box for it to work.
2. Dead batteries – This is one of the most common causes of a remote not working. It’s important to first check your batteries and ensure that they’re working.
3. App or Device problem – Sometimes, the app or device may be experiencing a communication problem and you may need to reset it.
4. Physical damage – Another possible cause of your Xfinity remote not working is physical damage.

 

How to fix

 

Before proceeding to the methods below, ensure that there isn’t an issue with the remote’s hardware or the batteries.

 

First Method: Program & reset the remote

 

When you buy a new remote or cable box, you need to program them for the remote to work. Besides, if you had already programmed your remote and then it suddenly stopped working, then you need to reset it and check.

 

1. XR 15 remote

 

Firstly, hold both the i + Xfinity buttons, and upon doing so, a code will pop up on your screen. Using your remote, enter this code and wait for at least a few seconds. When your TV asks for verification, select ‘Yes’ by pressing OK on your remote. The TV will guide you through the remaining steps by displaying them on the screen. Once the programming and resetting process is complete, press the volume key to check to see if the remote is now working. If it’s working, press the OK button on the remote and then select ‘all set’.

 

If the remote is already programmed with the cable box and it still isn’t working, then you need to reset it directly. Firstly, hold the A + D buttons on your remote and wait. Next, when the remote light turns green, press 9-8-1 and then program the Xfinity remote with the cable box. You should now be able to use your Xfinity remote.

 

1. XR 11 remote

 

For an XR 11 remote, press & hold the ‘Setup’ button on the remote until the current red light turns to green. Next, based on the remote, press 9-8-1 or 9-9-1.

 

Alternatively, you can reset the remote and then program it after the reset. To execute this procedure, press & hold the Setup button on the remote until the light turns green, and then press the A button also called the Help button. You should now be able to reprogram your remote with the cable box.

 

Second method: Reset the Xfinity box

 

If the first method doesn’t solve your issue, then try to reset your Xfinity box instead. This is because of an issue causing the remote and the Xfinity box not to communicate properly. To reset the box, locate the ‘Reset’ button on the box then press & hold it for at least 5 seconds. Another way to reset the box is by visiting the ‘Xfinity My Account’ app on your phone and then reset the box. From the app, ensure that you select the long reset method.

 

A Summary table

 

Issue	Device	How to Fix
How to Solve Xfinity Remote not Working Issue	XR 15 & XR 11 remotes	Program and reset both the XR 15 and XR 11 remotes.
	Xfinity box	Reset the Xfinity box directly or via the Xfinity My Account app.

 

FAQs

 

How do I resync my XFinity remote?

 

Toresync your remote, press & hold both the Info and xfinity buttons on your remote for 5 seconds. Check and wait for the Voice Remote light to change to green. Follow the onscreen instructions and enter the 3-digit pairing code.

 

What do I do if my remote lacks the Setup button?

 

If you don’t see the Setup button on your remote, then press & hold both the xfinity + Info(i) buttons simultaneously.