How to fix Netflix stuck on loading screen TV
When you start the Netflix app on your TV to catch up with the latest and the Netflix app gets stuck on the loading TV screen, then there’s a glitch with your Netflix app. This can be really disappointing when all you wanted was to binge a movie.
Many times when Netflix gets stuck on the loading screen, we tend to rush into conclusion that it’s a network problem. This may not always be the case as there are several other causes of this.
Your Netflix app gets stuck on the TV loading screen because the information stored on your device needs to be refreshed. This can be fixed by forcing stop, updating or restarting your Netflix app and/or device.
Table of Contents
A summary table of causes of Netflix getting stuck on TV loading screen and how to fix
| TV Model/Device | Problem | Cause | How to fix |
| Samsung Smart TV | Netflix app on TV stuck on loading screen. | The information stored on your device (smart TV, Fire stick, set-top box etc.) needs to be refreshed. | Restart or force stop your Netflix app and/or your device by:
● Unplugging your TV from power source ● Restarting your smart TV or device.
You can sign out of your Netflix account and sign back in
If it persists, then call your smart TV’s manufacturer. |
| Sony Smart TV | Update your Netflix app. | ||
| Other smart TVs | You can sign out of your Netflix account and sign back in.
Restart or force stop your Netflix app and/or your device by:
● Unplugging your TV from power source ● Restarting your smart TV or device.
If it persists, then call your smart TV’s manufacturer. |
||
| Streaming media players and set-top boxes | You can forcibly close the Netflix app.
Restart or force stop your Netflix app and/or your device by:
● Unplugging your TV from power source ● Restarting your smart TV or device.
Restart your Wi-Fi.
Restore your Netflix’s default settings.
Reset your device’s settings.
Deactivate and reactivate the Netflix app.
Uninstall and reinstall the Netflix app.
If it persists, call your Internet Service provider (ISP). |
How to fix
There are several scenarios when your Netflix can get stuck on your TV’s loading screen. They include:
- When launching the Netflix app.
- When selecting a profile.
- When trying to play a video (Movie or TV shows).
These scenarios vary from TV or device and you can troubleshoot using various ways.
Sony Smart TV
Steps
- Simply update your Netflix app by selecting Apps from your home menu.
- Launch the Google Play Store app.
- Scroll down to My Apps, select Netflix and then select Update.
NB: If Netflix is not available on top row, then there is no update available. If your Netflix app still gets stuck, then contact Netflix customer care for assistance.
Samsung Smart TV
When you experience your Netflix app getting stuck when you’re loading the app, selecting a profile or attempting to play a video, do the following.
Steps
Restart your TV by unplugging the power source for about 2 minutes and then plug it back in again. When it finishes powering up, try launching Netflix again.
If the issue persists, then contact Samsung customer support since your TV is experiencing a software or hardware issue that Samsung can help you with. You could ask them to help you:
- Perform a factory reset.
- Upgrade your TV to the latest firmware.
- Reset your Smart Hub.
NB: Your issue will not be resolved if you switch off your TV from the remote control.
Sign out and back in on Netflix
If your attempt to play a video and your Smart TV gets stuck while loading, you can sign out of your Netflix account and sign in again using these steps.
Steps
- Press Up> Up> Down > Down > Left > Right > Left > Right > Up > Up > Up > Up on your Samsung smart TV remote.
- Then select Deactivate, Sign out or Start Over.
- Sign in again and launch Netflix
Other Smart TVs
If you own another Smart TV brand, follow the following steps.
Steps
If your attempt to play a video and your Smart TV gets stuck while loading, you can sign out of your Netflix account and sign in again by these steps.
- Sign out from Netflix by Pressing the following buttons in order; Up> Up> Down > Down > Left > Right > Left > Right > Up > Up > Up > Up on your Samsung smart TV remote.
- Then select Deactivate, Sign out or Start Over.
- Sign in again and launch Netflix.
- If it still persists, restart your TV by unplugging the power source for about 2 minutes and then plug it back in again. When it finishes powering up, try launching Netflix again.
You should contact your TV manufacturer for assistance with updating your firmware if you’re still unable to successfully troubleshoot.
Apple TV
Restarting your devices
Steps
Restart your TV and Apple TV device by unplugging both of them from the power source for about 2 minutes and then plugging them back in. Once they’re done starting up, open the Netflix app.
Uninstalling and Reinstalling Netflix
Steps
- Highlight Netflix app on your App TV home screen.
- To delete Netflix, press the play/pause button and select Delete to confirm action.
- From the App Store, reinstall Netflix and launch.
Amazon Fire Stick/TV
Restart your Wi-Fi and Device
Steps
- Restart your TV and Fire Stick/TV device by unplugging both of them from the power source for about 2 minutes and then plugging them back in. Once they’re done starting up, open the Netflix app.
- Try restarting your router manually by switching it off the power source from the wall socket or by unplugging the power source from the wall socket and plugging it in again.
- You can restore your internet settings back to default and retry launching Netflix.
Conclusion
Try using the above steps from the simplest to the complex. If nothing works, then contact your device manufacturer for assistance.
FAQs
My Smart TV is displaying a black screen with sound when attempting to play a video on Netflix.
A black screen may indicate a problem with your device. You need to restart your TV and contact your TV’s manufacturer if the issue persists.
What are Netflix’s recommended internet speeds?
Netflix recommends speeds of at least 1.5 Mbs/sec for normal streaming.
