Xfinity modem blinking orange no internet – Meaning and how to fix

The Xfinity modem has a lot of demand due to its excellent performance. This modem often communicates through different lights.

If you have noticed that your modem is blinking orange, you should not ignore this light. The light indicates that the modem is going through a software upgrade. When this happens, your modem may not work properly. You may, for instance, have challenges trying to access the internet. Apart from that, the modem may blink orange due to a malfunctioning splitter, service outage, or loose wires. Try solving the problem so that you can continue enjoying the Xfinity modem. Find out how!

What do the lights on the Xfinity modem mean and what causes issues?

We mentioned that lights are included in this modem for communication purposes. When the lights are stable, it means that the modem is working properly. You should not have any problems connecting to the internet when the lights on your modem are stable. Blinking lights, on the other hand, are a cause of concern. This indicates that the connection has not been established accordingly. During a firmware update, the Xfinity modem tends to blink orange.

A splitter issue may also cause this problem. Your connection may be using a splitter, which divides the connection into three. This splitter offers a connection to your phone, modem, and TV. When the splitter is damaged or fails to work correctly, it can lead to connectivity issues. Apart from that, service outage can also make the Xfinity modem start blinking orange.

If you are dealing with a defective modem, you may experience a lot of connectivity issues. This tends to lose some functionalities preventing you from getting a reliable internet connection. Apart from that, the modem can start blinking orange when some of the wires are loose. Once you find out the specific cause of your modem blinking, you can now proceed with trying to fix the issue.

How to fix the Xfinity modem when it is blinking orange

Reinitialize the modem

The first step that can easily solve this problem is power cycling your modem. This is an easy step that anyone can try. You only need to unplug the power from the modem. On the internet mode, you should notice the power button. Ensure that you press and hold on to it for a few seconds then plug the power in once more. Give the modem some time for it to restore itself. Reinitializing the modem can help you solve internet connectivity issues on it. If you, however, notice that the modem is still blinking orange, you should try other alternatives.

Plug it directly

When the splitter is not working correctly, you may notice a blinking orange light on your modem. This is a feature that is designed to split your internet cable. When it is defective, it hinders the internet connection from working as expected. You can solve this by connecting the internet cable directly into your modem. Once you have done this, confirm if the light on the modem is still blinking orange.

Wait for the updates to be complete

During firmware updates, the modem may also start blinking orange. Firmware refers to the software that is programmed into the device to help it run efficiently. From time to time, the Xfinity modem goes through occasional updates that are designed to boost its performance. These updates sometimes add new features to your modem.

Since the updates get installed automatically, giving your modem some time is essential. When the updates are complete, the blinking orange light might disappear. This process should not take a very long time. If your modem blinks orange for hours, then the cause of the problem is something different and not firmware updates.

Talk to the internet service provider

We also mentioned that a service outage could make the modem lose its connection. When this happens, you may notice an orange blinking light that never seems to disappear regardless of what you do. If you suspect this, you should look at the company’s website to see if there are current service outages around your area. Alternatively, you can call the ISP to try and find a lasting solution to the issue.

Check for loose cables

Sometimes, loose cables in the modem can also make it start blinking orange. If you cannot find out what the problem is, check for any loose cables. Replace any damaged wires that connect to this device since they can lead internet connection problems.

Defective modem

Have you been using your Xfinity modem for years? Every device, including a modem, degrades in performance after extended use. A defective modem does not connect to the internet properly. You should consider getting a new one from the company. In case you have just received a faulty modem from the supplier, you should get in touch with them immediately you notice this problem for a replacement. Experts recommend buying Xfinity modems from the manufacturer rather than third parties to avoid such issues.

Conclusion

The Xfinity modem should not be blinking under normal circumstances. If your device is blinking orange, you may get frustrated trying to access the internet. Try solving this problem by connecting it to the internet cable directly, checking for loose wires, or calling your internet service provider. Sometimes, asking for help can save you from the stress of trying to fix it alone.

FAQs

What does it mean when my modem shows a solid green light?

This indicates that power is on.

When the modem goes through a firmware upgrade, does it reset my custom mode settings?

No. The firmware upgrade can give you access to additional features without interfering with the custom mode settings. You don’t have to first back them up before the upgrade begins.