Polycom VVX 410 Vs 411- Climbing the IP Phone Ladder!
Do you seek to upgrade your business phone, or are you after the initial jump into IP telephony? Whatever the case, have no worry because either Polycom VVX 410 or VVX 411 will have you covered!
The Polycom 400 series are easy to expand, color business media phones that promise crystal clear communication, improved personal productivity and enhanced collaboration. I can guess your response to this…what does that even mean, and how is it achieved? In this review, we aim at not only exploring the two phones’ capabilities but also comparing and contrasting benefits associated with each. We believe this will give you enough information to select your next business media phone.
Table of Contents
What are the Differences BetweenPolycom VVX 410 and 411?
VVX 410 |
VVX 411 (Winner) |
|
Display |
Large color UI screen |
Large color UI screen |
SIP Lines |
12 |
12 |
Ethernet Ports |
2X Gigabit ports |
2X Gigabit ports |
IP Version |
IPv4 / IP v6 or both |
IPv4 / IP v6 or both |
USB port |
Present |
Present |
Security |
Media Encryption via SRTP |
Media Encryption via SRTP |
Standard Call Handling Features |
ADA volume control compliant, Call transfer, mute, hold, 3-way call conferencing, redial, speed dial, multilingual user interface. |
ADA volume control compliant, Call transfer, mute, hold, 3-way call conferencing, redial, speed dial, group intercom paging |
Other Features
|
Asian character support, supports VVX expansion module, HD voice up to 7KHz, PoE |
Asian character support, supports VVX expansion module, HD voice up to 7KHz, PoE, Power keys, 3 cardioid microphone array |
SKU (Open SIP)
SKU (Microsoft) |
2200-48450-025
2200-48450-019 |
|
Polycom VVX 410 Vs 411 – How Do They Compare?
The VVX 411 is said to be but a small hardware refresh of the VVX 410, the 2 practically being the same phone, having the same core feature-set. How true is this?
Main Highlights
The main difference between the 2 phones under review is that the 410 is considered an old version and is no longer supported by Polycom. The 411 has an enhanced CPU/Memory. This enhances some of its features e.g. having a SIP or Skype edition, power keys and a game-changing platform for future apps.
Using the 12 line key buttons, the 411 can use 2 lines for 2 simultaneous calls while the rest of the keys are used as speed dial keys. Alternatively, the power key system can be used to handle 6 live calls at the same time while monitoring the 6 other extension’s call status. The 411 can also program a maximum of 23 paging groups.
User Interface Features
Both the Polycom VVX 410 and 411 come with a 3.5” color LED screen (320 X 240 resolution), in a layout that streamlines call management. Their color and size gives them an elegant look that doesn’t take too much space on the desk. Height can be adjusted to 3 levels. The phones are further anchored by the color LED screen, which also accords them enough space for monitoring users and lines. The phones have the usual backlit display and button interface.
Both phones support the VVX color expansion modules. While the 410 lacks video support, the 411 has a Skype edition.
Audio Features
Both phones under review have top-rate voice quality. The Polycom HD voice technology ensures life-like voice delivery to each audio path handset, optional headset and the hands-free speaker phone. Even though they are classified as mid-range phone, their voice quality competes with some of the best models in the market. The speakerphone is hardly affected by the distance. The sound quality also remains of HD quality throughout calls. All this is thanks to the Polycom Acoustic Fence and the duplex speakerphone acoustic clarity technologies.
The 411’s full duplex audio suppresses background noise.
Basic Features
Both phones under review have 12 lines and can register up to 12 accounts. The lines help register accounts or monitor availability of the phone by other users (BLF function). Both phones have a 12-key dial pad and hard keys for other call functions e.g. speaker, home, mute, volume, headset, messages, transfer and hold. The 411 also has the optional Power Key service which turns unused line keys on the phone to a powerful workgroup monitoring and call handling tool
Notifications indicating voicemail or missed calls appear on the LCD screen’s top right corner. An LED indicator also appears on the phone itself. In addition, the phones have a 4-way navigation arrangement with a center ‘select’ key.
The BLF is a feature common to phones with many users (e.g. office environment) which is used to monitor calls on one or more extensions. This helps the user know when the extension is available to receive a call. Though a soft switch (PBX) detects and notifies on events at the monitored extension, a feature key can be assigned to the BLF function. One BLF key only monitors one extension.
Advanced Features
Both phones under review come with a wide range of advanced features including Polycom desktop connector, Polycom Productivity suite, Polycom Myinfoportal (news widgets, weather), open APIs, Visual Conference Management, Exchange calendar integration and many others. These enable the phones to integrate with many IP telephony systems.
Connectivity
Both phones under review have Gigabit Ethernet ports which can achieve theoretical gigabit speeds. Both phones also come with a Power over Internet (PoE) adapter which powers the data transmission. The phones do not therefore rely on availability of power to function. All the same, some versions of the phones under review also come with an AC power adapter. Having the AC adapter has the flexibility of choosing to use power or the PoE. These versions cost more. Nevertheless, for those versions without the AC adapter, one can always buy the adapter separately.
In the same manner some versions of the 410 and all 411 versions have a USB port. In addition, both phones under review offer the user the flexibility of using either the IPv4 or the IPv6 IP versions.
Polycom VVX 410 Vs 411 – A Comparison Review
The Polycom VVX 410
- 3.5" Color Graphical Display (320x240)
- 12 lines or Speed dial Keys, Asian Character Support
This mid-range VoIP phone comes with a user-friendly interface of a 12-line color display. This enhances quick deployment, making it easy to use. The color interface large screen and 12 speed dial feature also ensures improved productivity. With the web-based configuration tool, setting up and managing the phone is very easy.The phone’s Gigabit Ethernet ports ensure operations at maximum bandwidth which results in call clarity that is exceptional.
Pros
- Easy to set up and use
- Gigabit ports
- Exceptional clarity
- 12 lines
- Easily integrates with other systems.
Cons
- CPU/Memory not enhanced
The Polycom VVX 411
- Audio Quality: Poly HD voice technology and Poly Acoustic fence technology provide voice clarity and...
- Lines: 12 line keys support both your lines and autodial or contact keys. 4 soft keys are context...
This durable mid-range IP phone delivers unsurpassed revolutionary voice quality and clarity. It is reputed to offer cost-effective, high quality solutions to front-line staff, thus improving productivity. It targets businesses with moderate call volumes.
Navigating the phone is easy and doesn’t require technical training. It comes with a game-changing platform that supports apps that would be developed in future. Other advanced features include the power key service and group intercom paging.
Pros
- Easy to set up and use
- Unsurpassed clarity and voice quality
- Gigabit ports
- Power key option
- Enhanced CPU/Memory
- Video option
- Future-proof platform
Cons
- Keypad not lit so inconvenient in low light
Conclusion
Though considered older generation and no longer supported by Polycom, the VVX 410 still offers cost effective benefits to businesses with moderate call volumes. Its clarity and voice quality is better than many models in the market, and it easily integrates with other systems. If you have a small business that doesn’t require heavy memory draining tasks, this is the phone to look at. Being the new kid on the block, VVX 411 with its enhanced CPU ups the ante by enhancing all the features, at an extra fee, of course! So, you may peg your decision on whether the VVX 411’s enhanced functions are worth the extra cost.
Verdict: Which is Better – the Polycom VVX 410 or 411?
Because the VVX 410 is no longer supported by Polycom, online solutions to problems are no longer possible. This coupled with enhanced functions makes Polycom VVX 411 more attractive.
Frequently Asked Questions
How do I factory reset my Polycom VVX 410?
When the welcome message comes on, long press 1,3 and 5 until an ‘enter password’ message appears.
How do I block a number on my Polycom VVX 411?
Blacklisting or blocking calls is not supported on Polycom VVX 411
