[SOLVED] NETGEAR Genie problem detecting internet connection –How to fix

With your router running the latest firmware, you can use the NETGEAR Genie app to help you manage your home network. However, there are times where it may have a problem detecting an internet connection. Let us take a look at a few troubleshooting options you can make use of when this connectivity issue occurs.

When using your electronic devices, you may realize that you are not able to go online with both wired and wireless devices and you have lost internet access even after it was previously working. The NETGEAR genie has been designed and optimized to help you monitor, manage and repair issues that arise from your home network. You can access the NETGEAR genie as a desktop app, web interface or android/ ithing app.

However, there are times where you may want to log into your NETGEAR genie but it is unable to detect an internet connection. This is a common connectivity problem and you should familiarize yourself with a few troubleshooting steps that will help you sort it out. You can fix this by; checking whether your connections are correct, manually configuring your router and extender, updating your router’s firmware and in severe cases, hard resetting your router.

As we get started, what could be preventing your NETGEAR genie from detecting an internet connection?

An interference in your IP address, a software glitch or slow connection from your internet service provider are factors that can prevent your NETGEAR genie from detecting the internet. Aside from that, a loose or damaged cable can also affect the connectivity of your router which in turn tampers with the efficiency of the NETGEAR genie. When your Ethernet cable is connected to the wrong port, there can be an interference with the internet communication with your genie.

How can you fix the NETGEAR Genie when it has a problem detecting the internet?

To fix this type of connectivity error on your NETGEAR Genie, you need to:

Powercycle your router and Wi-Fi extender

Powercycle your router

Power cycling simply requires you to reboot your router. If, you are using a Wi-Fi extender as well, then you should reboot it too.You should try to turn off the wireless function and by using an Ethernet cable, your can try to connect your computer to the modem. This should help you trace where the problem is. However if it still persists, you will need to unplug both network devices from the power connection and also unplug both the modem power cord and the coaxial cables.

Afterwards, you should try to connect the modem to the WAN port of the router and power on the router. Once this is done, you should plug in the router and extender and then power them on. As the devices begin to reconnect, you should check on the status of your IPS because sometimes the problem could be on their side and not yours.

Re-run the NETGEAR Extender set up wizard

Once you have reconnected to the default Wi-Fi network of your extender and router, you should go on the web and re-run the set up wizard. Here, you will check whether the NETGEAR genie is running the most recent updated version of the genie.

Check whether your router connections are correct

At times, you may be using a defective cable, may have connected to the wrong port or your cables are loose. You need to ensure that your router and extender are both receiving internet from the modem. To do this, you should check whether you can see a blue or green light from your modem which signifies that there is an internet connection.in the process, you should also make sure that you have connected your router and extender  to your modem using an Ethernet cable on the WAN port.

Manually configure your router

To manually configure your router, you need to have checked the type of your internet connection first. The different types are; bridge mode, PPTP, DHCP, PPPoE and STATIC which are identified in your internet configuration settings.

If you have the PPPoE type, then you can configure your router manually because your modem may be unable to establish the internet connection type. You can find this on the NETGEAR router page then fill in your router’s user name and password. Once the changes have been applied, your router will reboot and the net gear genie should be able to detect an internet connection.

Update your routers firmware

Update your routers firmware

At times, when this happens, you might realize that when you go to the internet tab, you cannot find your IP address. This is often because of a software glitch that is related to the firmware of your router.

In such a situation, you have two options. You can either reinstall the firmware of your router or you can update your already existing firmware to the latest version.

A summary of the latest firmware of some NETGEAR’s modem routers based on your ISP.

Model of  modem
Cox
Spectrum
Comcast
All other ISP’s
Availability
N450
V3.01.16
V3.01.17
V3.01.23
V1.02.10
C6250
V1.01.29
V1.01.26
V1.02.01
V1.01.29
C7000
V1.01.32
V1.01.32
V1.01.33
V1.01.32
C7800
V3.01.38
V3.01.40
V3.01.43
V3.01.40
C3000/C3700
V2.02.21
V2.02.18
V2.02.22
V2.02.21

Hard reset your router

When you keep getting the same notification over and over even after trying out all the possible troubleshooting options, you will need to factory reset your router. For you to rest your router, you should press and hold on the button at the bottom for a few seconds, let it rest for some time and then reboot it.

It is important for you to note that resetting your router erases all network data and you will need to reconfigure your settings.

Conclusion

When all the troubleshooting steps do not work on your router, the problem may be on the hardware of your router or extender. This may need you to replace it with a newer one or take it to be diagnosed and fixed by NETGEAR technicians.

FAQs

Does the NETGEAR Genie allow you to remotely manage your network?

Yes, it does. When you enable the remote access feature on your NETGEAR Genie app, you can access your network even when away from home. With genie remote features, all you need is your smartphone or tablet to provide guest access, diagnose and repair network issues, reboot your router and also look through your network map.

Which devices are compatible with the NETGEAR Genie app?

The NETGEAR genie app is compatible with your Android or IOS smartphone. The desktop app work with your Windows and IOS as well.

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