How to fix Xfinity internet keeps disconnecting

Reliable connection and fast internet speeds are what we expect when we pay an internet service provider. Anything less is an inconvenience and highly irritating, especially when in the middle of important online activity. There have been instances of Xfinity disconnecting, but thankfully, you can do something about it.

When Xfinity’s internet keeps disconnecting, there are a couple of fixes you can try. Deal with signal interference by keeping the router away from other electronics and appliances, preferably in an open space. Ensure that no cables are loose or need replacement due to wear and tear. Should the issue persist, reduce the network connections, or take a step further and either reboot or reset the router. If all fails, reach out to Xfinity customer support services on 1-800-XFINITY.

What’s causing the disconnection?

It’s not always the internet service provider (ISP) when there’s an interruption. There could be factors that you can easily tweak and get yourself back online in no time. Let’s look at some of the causes and their solutions.

There’s a signal interference

Your television, PC, stereo, microwave ovens, house energy meters, and other household devices can affect the signal quality. Anything that produces electromagnetic radiation, such as the listed items, typically leads to a problematic internet connection.

Solution: For a signal boost, ensure that you place the router in an open area and well above other furniture and devices. Avoid putting it in a cubby hole or other closed spaces. Most of all, ensure that there are no electrical appliances near your router to avoid obstruction of the signals.

Proximity to the Wi-Fi

There is a limit to the Wi-Fi ranges, whereby the further you are from the router or modem, the weaker the signal. If you’re in the corner of the house where the bars are low, a disconnection from the Xfinity connection is almost inevitable.

Solution:If you’ve placed your Wi-Fi in an obstruction-free area and the signal is still low, consider getting an extender or Wi-Fi repeater to boost the connection to all parts of the house. It works by receiving the existing Wi-Fi signal and amplifies it before transmitting the signal.

The cables are loose

Human error is often a cause of many Wi-Fi drops unless you have the worst ISP ever reviewed. The router and modem cables may come loose for various reasons. For example, pets and cleaning behind the router can cause that to happen. When that happens, there will be signal leakage, leading to constant disconnection or a lack of a connection.

Solution: Check to see that the cables are correctly inserted and tightened. Also, inspect the wires for signs of abrasions, severe bends, and general wear and tear. If there are any, then a replacement is due. If all is well, then the router could use some dusting.

There’s a strain on the router or modem

When all devices in a household are connected, and the bandwidth cannot support it, some devices might disconnect. Signal interruptions happen; for example, if one person is gaming, the other is on Netflix, and the other is on a zoom call. Another indication that there’s an issue is when there’s a lot of buffering on various applications or downright freezing.

Solution: Reboot your Xfinity box so refresh and correct any potential issues contributing to less than ideal Wi-Fi speeds. If the problem persists, reduce the number of devices connected to the network, and if you’re a household of heavy users, coordinate times to use the connection. You can also turn off programs running in the background, such as software auto-updates that you don’t need. If all fails, consider increasing the bandwidth.

There’s a service outage

Well, sometimes it’s not all you. The issue could be on the ISP side, where you’re not the only one unable to access the Wi-Fi. A couple of reasons bring about this inconvenience, including weather conditions or faulty or damaged cables or machines. A good ISP will be quick to alert their customers that there’s an issue.

Solution: Log into your Xfinity app to check for interruptions in your immediate environs. You can send OUT to 266278 or COMCAST, or their customer service lines 1-800-XFINITY or 1-800-COMCAST.

Hardware issues

If the Xfinity internet keeps disconnecting after taking the above steps, then the issue is with the router or modem. You can take it for repairs or have to upgrade to a new one.

The common issues causing Xfinity internet to disconnect and their fixes

 Final thoughts

There are indeed practical things that you can do to fix the issue of Xfinity internet disconnecting. If you have a problem, follow the above fixes, and you won’t have to be locked out from online apps for long. For additional issues, the Xfinity customer support services will be more than happy to help. You are a good source of information for specific problems you might have. Above all, ensure that high internet speeds should be the norm. Buffering and frozen screens shouldn’t be something to get used to; that’s it if you can help it.

FAQs

Are there ways to update the router without purchasing a new one?

If you’re techy, check the manufacturers’ websites for Wi-Fi router firmware or Wi-Fi adapter drivers and install them.

Why do public Wi-Fi networks keep disconnecting?

If you can’t see where the router is located, then knowing the spot with the best Wi-Fi is a guessing game. Otherwise, when in a restaurant, it could be the first thing you ask for a reliable connection.