How to fix Trust Request error 0xe800009a

A trust request error occurs when you can’t recognize your Apple device after you connect it with a USB cable to your computer.

iTunes error 0xe800009a occurs when your iPhone or iPad fails to connect to a PC for using iTunes.  This error is usually accompanied by the message “iTunes couldn’t connect to this phone an unknown error occurred 0xe800009a”.

iTunes isn’t just restricted to Mac users but others who own computers running Windows Operating System can also install it. This issue is usually common with Windows users who have installed iTunes but can also be common to users who own Apple devices.

To resolve the trust request error you can do the following: Lockdown folder reset , Uninstall components related to iTunes, Update iTunes, End Certain Apple Processes, Change the USB Port, Uninstall iTunes for reinstallation and Update the Windows Version.

We shall go through each of these solutions in depth but first let us examine some of the causes behind the trust error request.

What causes the trust error request?

• Corrupted files from the iTunes application
• Using an older version of Windows
• USB Port or cable being used to connect to both devices
• Having multiple Apple processes running in the background
• Your iTunes isn’t updated on your PC
• Lockdown folders present in your computer

Solution 1: Change the USB Port

A faulty USB port could be the reason behind a trust request error.  You can either connect your iPhone to another USB port on the PC or just change the cable you are using.

Solution 2: Uninstall components related to iTunes

You uninstall the related components through the following steps:

1. Open the Run dialog box and type ‘appwiz.cpl’
2. Click OK
3. Right click on each program and hit the ‘Uninstall button’
4. Right click on the ‘Recycle Bin’ icon on your desktop and empty it to continue
5. Restart your PC

This ensures that you have no trace of iTunes related components left on your computer.

Solution 3: Update iTunes

It is always important to ensure iTunes is up to date with the current software as this is the root cause to all the errors you will ever encounter with i0S or any Apple device.

Follow these steps to update your iTunes:

1. Click on the Apple menu and open the App Store
2. Tap on ‘Updates’. It will show you the pending updates
3. Navigate to the ‘Software Updates’ section at the top of the window
4. Tap the ‘More’ button to expand this section and locate the iTunes update
5. Click on ‘Update’

App Store programs take a few minutes to download and install new updates on your device. After the update is done, the iTunes update option won’t be in the Software Updates section but in the ‘updates installed in the last 30 days’ section found at the bottom of the screen.

Solution 4: End certain Apple Processes

Follow these steps to end Apple Processes on your device:

• Press ‘Ctrl, Alt and Delete’ buttons simultaneously to open Task Manager
• Search for either of the following:
• exe
• exe
• exe
• Click on the extension to choose the specific service
• Then Click on ‘End process’ button to stop the particular service that you chose above
• Repeat these steps to stop more than one service
• Tap and hold the Power button of your iPhone until the ‘Reboot’ button pops up
• Select to reboot your device
• Connect your device to the PC and open iTunes to connect

Solution 5: Resetting the Lockdown folder

A lockdown folder is usually hidden on computers that have installed iTunes. It contains temporary data required for syncing Apple devices with iTunes on your PC.

Follow these steps to reset the lockdown folder:

1. Disconnect all Apple devices that are connected to your PC
2. Press Windows logo key and “R” to launch the Run application
3. Enter ‘%ProgramData%’ in the Run dialog box and open the Apple folder from the search results
4. Locate the lockdown folder and right click on it
5. Tap the ‘Delete’ button
6. Click on ‘Yes’ to confirm the action in the dialog box
7. Restart PC then try to open iTunes afterwards

Solution 6: Update the Windows Version on your PC

An older version of Windows might not support iTunes. Follow these steps to update your Windows version:

1. Open the Control Panel
2. Click on the Windows Update option
3. Or Select it under the ‘System and Security’ tab
4. Click on the ‘Update’ option to see if there are any updates available

After the update, connect your iPhone to your computer to see if you will be able to access iTunes.

Solution 7: Uninstall iTunes to reinstall again

Corrupted files present in the iTunes software could disrupt the process of your device connecting to your PC.

You should simply uninstall it on your device then reinstall it correctly.

A summary on how to fix trust request error 0xe800009a

Conclusion

Following these steps will help you fix trust request error 0xe800009a. They have been proved to be the most effective solutions.

FAQs

What is trust request error 0xe800009a?

A trust request error occurs when you can’t recognize your Apple device after you connect it with a USB cable to your computer.

Why can’t my device connect to iTunes on my PC?

This can be caused by something as basic as the USB Port on your device or cable to something more technical like having multiple Apple processes running in the background.