How to fix Netflix error code NSES-500

In March 2020, a lot of Netflix users in the US and parts of Europe reported getting a Netflix error NSES-500 when accessing Netflix’s site. A lot of them took to social media to voice their issues and concerns.  

Netflix error code NSES-500 is caused by a network connectivity issue or because the information stored on your browser needs to be refreshed. To resolve Netflix error code NSES 500, restart your router/modem, Smart TV, streaming device, sign out and back in on Netflix, refresh your browser or clear cache.

A summary table of Netflix error code NSES-500 and how to fix

The Netflix error NSES-500 is common for users trying to log in or stream Netflix TV shows or movies on their PCs or smartphones. Mostly, the error is on Netflix’s side, but no need to panic as you can perform some troubleshooting on your own.

How to fix Netflix error code NSES-500

Refresh your page

Steps

1. Tap/click on the reload icon next to the address bar to refresh your Netflix page.
2. Try loading Netflix again.

Make sure other streaming sites are working

Try accessing streaming sites such as YouTube and Amazon Prime Video to see they’re working in order to isolate the cause.

Clear your browser cache  

Google Chrome 

Steps 

1. Click the three strips icon on the right.
2. Scroll down and More Tools and select Clear browsing data.
3. In the popup screen, select your preferred options.
4. Check the boxes next to ‘Cached images and files’ and ‘Cookies and other site data’.
5. Finally, click the Clear data button.

• Firefox

Steps

1. Click the menu button and select Options.
2. Click on Privacy & Security.
3. Select Cookies and site Data > Clear Data.
4. Check the Cached Web Content checkbox.
5. Finally, click on the Clear button to clear data.

Use another browser

Try using another browser and log in to your Netflix account.

Restart your device

1. Reboot your Smart TV by unplugging your TV from the power source for at least 15 seconds.
2. Plug it back in and power back your TV.
3. Once up, try Netflix again.

Use another device

If the above options don’t work out, access your Netflix account using another device.

Reset your modem/router

Steps

1. Unplug your router from the power source and then plug it back again. This refreshes your IP address.
2. Once it’s completely powered on, try accessing Netflix on your device’s browser.

Check if Netflix is down

Ensure Netflix servers are not down by searching for Netflix serverstatus on your search bar. Contact Netflix customer care if Netflix is down.

Use a Virtual Private Network (VPN)

Changing your server’s IP address will help clear the NSES-500 error code if the Netflix servers you’re currently using have been overloaded by a lot of requests from users.

Conclusion

However, most Netflix errors point to network connectivity issues. The Netflix error NSES-500 is relatively a new error that doesn’t have an exact solution; however, you get rid of it by trying the above troubleshooting steps and trying Netflix again. If Netflix is having an outage, then you may have to be patient until its resolve. If the error persists, contact Netflix customer care to report the error and get assistance.

FAQs 

1. What does error code 1269 mean when I try to access Netflix on my browser?
   

When you see an error 1269, it means there’s a component on your browser that needs updating or the component is being blocked by a program or security setting.

1. Why does Netflix keep saying ‘This site can’t be reached’ every time I try accessing Netflix on my PC?

You may be experiencing a network connectivity issue that is preventing your browser from reaching Netflix servers.

Ensure you’ve correctly type the Netflix address and try again. If it persists, contact your browser’s support center.