How to fix “Error code 491” in Google Play Store

Are you trying to download or update an application on Google Play Store and you keep getting hit with the error code 491? Here’s what it means and how to fix it. 

Recently, the ability to download a variety of apps on your phone is one of the coolest tasks to perform. However, when faced with an error code 491, this process is affected and stops users from taking advantage of all the benefits.

More often than not, this error signifies that there is a breakdown in communication between your phone and your Google account. This is why the download or update request cannot be completed hence the error.

Fixing error code 491 on Google Play Store requires you to delete the synced Google account, reboot the phone and then synchronize your Google account again. 

Causes behind Error Code 491 on Google Play Store

Issues with Google account such as the incapacity to synchronize with the Play Store are the most regular causes behind the error code 491.

Problems with Google Play Store can arise if and when the app has corrupted or broken data. If this is your situation, you will face problems trying to complete tasks.

Cached Memory is gathered and stored in the background as we play our games. Even when you close the app, the data that sticks in the phone memory causes a connection problem.

Fixing Error Code 491 in Google Play Store 

Of course, the first and most important action to carry out is to restart your device. Especially if your phone runs on Android, these bugs can be easily and quickly fixed by a reboot.

This will reset the RAM and clear out all temporary data previously saved from used apps.

Long-press on your phone’s power button to restart then check Google Play Store for resolution.

Clear cache data 

A collection of saved files used to speed up your device and helps you complete tasks faster is what is referred to as cache data.

While it saves the user the need to download tasks every time they encounter the same requests, this cached data can be easily corrupted or broken.

When this happens, the error code 491 will show up. To solve this, you need to clear out all the cached data. To do this, follow these steps;

1. Open the “Settings” icon and select “Apps/Applications”
2. From the list generated, select the “Google Play Store” and open it.
3. Proceed to click on “force stop” and then to “clear data” or “clear cache”. If you have the Google Service framework, remember to perform the same action.
4. Finally, check the Play Store again

Remove and add your Google Account 

Account information is automatically synced to a device when the account is added to a new device. If an unsynchronized account is the root cause of your error on the Google Play Store, then remove your Google account from device settings.

After doing so, you may then restart your phone gain and add back the Google account. Here are the steps to follow;

Go to your device settings, select Accounts, and then choose Google. From the list of options, select your existing account and “remove account”.

Once this is done, restart your device and repeat the steps above to “Add account” after selecting Google.

Then you can check back in Play Store to see if the issue is solved.

Summary Table: Fixing error code 491 on Google Play Store 

Issue	Cause	Fix
Error code 491 on Google Play Store	Corrupted Google Play data	Delete cache and data logs
	Problem with Account sign in	Remove and add account again
	Incompatible Google Play settings	Uninstall recent application updates
	Wrong proxy and APN	Reset configuration

Uninstall recent updates of the application 

Android allows its users to automatically update their applications over time and provide new features. Application developers are always working toward making their services the best which is why there are tons of updated versions of the same product across the year.

These new updates also bring with them some unchecked bugs that could prevent or bock operation within the Play Store app.

By uninstalling the latest updates, the Play Store app will fall back to the previous version which will help you quickly get rid of the 491-error.

Remove APN settings

You might not know what the APN settings or proxy are all about. You don’t have to worry because we won’t go much into their details.

When making internet configurations, we might at times be less than careful when entering the proxy and APN data. With these erroneous configurations, the Google Play Store responds with errors as well.

To clear out the error, you must delete the APN and proxy port settings. This should immediately resolve the 491 error.

To do this; find settings and go to Network and Internet. When you open it, you will see Mobile Network, click on this icon.

In the next window, select Access Point Names. You should see all options available. Find the three-dots at the top right corner and press “Reset to default”.

This successfully restores your APN address and solve your problem if the port and proxy settings were not thorough.

Conclusion

Having received this wealth of information surrounding error code 491 on Google Play Store, you must now be familiar with a few steps you can take to help clear the error.

Follow the recommended suggestions as advised here and you should face no issues. However, if after trying all these solutions, your issue remains, it is time to call on the experts for a more permanent resolution.   

FAQ 

How do I solve a server error on Google Play Store?x

This can be done easily by “force stopping” your application and then going back to it to open it again. This time it should work perfectly.

What happens after clearing the cache on Google Play Store?

Clearing cache on Google Play Store refreshes the application and helps the processes run much faster and more efficiently. Apps and other downloaded programs will not be deleted.