How to fix AT&T wifi calling not working on android or iOS devices
Communication has come a long way. Even when you are in a region that has no signal, you can still get in touch with your loved ones through wifi calling.
This is a popular service that has made communication a breeze. Carriers such as AT&T have been offering wifi calling to iOS and android customers. If the wifi calling feature is not working on your device, you should ensure that it is not greyed out, toggle the airplane mode, check the internet speed, turn off mobile data, update the software, or reset the network settings. Learn more!
A brief introduction to wifi calling
People who experience loss of signal often choose wifi calling to boost communication. This is a feature that was first introduced in the iOS 8 device. Instead of using the network connection on a device to make phone calls, wifi calling allows you to make calls over wifi. Wifi calling has reduced the likelihood of dropping calls from time to time. When wifi calling is enabled, it can start working with your phone number. It allows you to make numerous calls without having to pay for an expensive data plan.
How to fix this feature when it is not working on iOS or android
Though wifi calling has changed the way people used to make calls, this feature can sometimes fail to work as expected. If you have problems using wifi calling on an android or iOS device, you should look for ways to fix it. Start by doing the following.
- Find out why it is greyed out
When you notice that your wifi calling feature on your device is greyed out, it means that it has been disabled. In this case, you should search for AT&T wifi on the iOS device. Look for a plus sign located near the wifi icon. Clicking on the plus sign will enable the wifi calling feature. Every Android device that is equipped with the wifi calling feature also displays a wifi icon on the call buttons.
- Toggle the airplane mode
You can also fix the wifi calling feature not working by toggling the airplane mode. For you to toggle wireless connections on a device, you should first turn off the airplane mode. Go to settings and look for the button that is labeled airplane mode, and tap it. Wait for at least a few seconds before tapping on the button one more time. When you turn off the airplane mode, it helps restart the wireless connections and network. Doing this several times can help reactivate wifi calling. You also refresh Bluetooth and wifi.
- Ensure mobile data is turned off
If you have tried the above but still cannot make a call over wifi, you should check mobile data. Turning off mobile data can ensure that the device you are using will only work over the wifi network. Navigate to the quick settings panel. Click on the data icon and give it at least a minute. After some time, you then tap on the same icon one more time. Doing this will turn off the mobile data on an iOS or Android device.
- Update the device’s software
For features such as wifi calling to work properly, the device should be upgraded to the latest network version. The lack of updating the software can hinder the functioning of many features on an Android or iOS device. Start by charging the device, then connect it to wifi. Once you do this, go to settings and look for a section labeled software update. Tap on it, then click on download updates manually.
Different prompts will then show up on the screen. You need to follow them keenly so that you can install the update. You should also give the device enough time for it to restart on its own. After the update, you can also reboot the router before confirming if wifi calling has started working.
- Confirm your internet speed
Wifi calling can only work when your internet connection is at least 12Kbps. If you are having problems with this feature, you should first confirm your connection speed. This can be done through internet explorer.
- Reset the network settings
For wifi calling to work on an Android or iOS device, it relies on both mobile and wifi networks. Resetting the network settings can also help you fix it when this feature is not working. Choose the general option under settings. Once you scroll down, click on the option that reads reset and then select reset network settings. Ensure you enter the passcode to complete the process.
A summary of how to fix AT&T wifi calling
Ensure that wifi calling is not greyed out |
You will find a plus sign next to the wifi icon. Tap on it to enable wifi calling
|
Toggle airplane mode |
Tap on the airplane mode button several times to restart wireless connections and network
|
Turn off mobile data. |
This ensures that the device only works over wifi.
|
Check internet speed |
For wifi calling to work, the internet speed should be at least 12Kbps
|
Reset network settings |
Click on settings, then general options. Choose reset, then reset network settings and enter your passcode.
|
Conclusion
Having a weak signal is no longer an excuse as to why you should not keep in touch with your loved ones. As long as you have an AT&T Android or iOS device, you can sign up for wifi calling. If wifi calling is not working on your device, you can quickly fix it through most of the techniques highlighted above.
FAQs
Can I use wifi calling when I have no service?
Yes. This feature works even when you have no service since it can help you start making phone calls over the internet.
Should I keep this feature on all through?
This depends on your preference. Most Android and iOS users that have installed wifi calling keep it on all the time since it is convenient to use.
