How to cancel CenturyLink service

CenturyLink is the third-largest media communications supplier in the USA. Their overall service offering is telephone utility that includes voice, broadband, and remote services to customers and organizations countrywide. While they do have a good reputation, not everyone wants to or can keep their account and thus opt to cancel it. Terminating CenturyLink services requires you to call customer support; there’s no other way to go about it. You can find them on 1-877-803-8414 or 1-800-654-2180, Monday to Friday between 8 am and 6 pm.

Before you start the process, it’s worth knowing the process will likely be confusing if not long. What’s essential is knowing it’s not your fault. The company is not trying to be unfair either; they merely aren’t keen on losing clients. You may find that the process is prolonged as they will tempt you with offers to change your mind. Keepthese tactics in mind so you’re not frustrated. Also, there is a lot of following up that might prove tedious, but it’s important for a complete cancellation.

Steps to terminating CenturyLink services

Getting off CenturyLink services requires directly interacting with the company. Let’s dive in.

Contact customer support

You can either reach out to the customer support staff or use chat support.Their numbers are 1-877-803-8414 or 1-800-654-2180, Monday to Friday between 8am and 6pm. If you’re not keen to be on a call, then you can use the chat support. That is perhaps the easiest way to go about it as you don’t have to wait. The chat is available via the official website.

When you’re in contact with them, ask them to cancel your CenturyLink service. From there, the support staff will ask for your name, telephone number, and account number to verify your identity.In the meantime, ensure that you have the “request affirmations number” at hand in case you have further queries.

If you have an outstanding bill, pay that off. Once you’re done, note the “request confirmation number” should there be any issues that arise to do with the same.

To ensure that you’ve been disconnected, use another phone to call your previous number to ensure that it’s disconnected. You don’t want to incur an extra cost. In case CenturyLink hasn’t completed the cancellation, you can use the request affirmation number to follow up on the status.

Once you’ve done so, you’ll be asked to return the deviceimmediately. You do have 30 days to return the equipment, but don’t keep it off for long as you’re likely to forget and end up being paid late fees.

As we’d mentioned, it’s quite the process. To ensure that you’re on the safe side, contact customer support a few days after the said closure. The purpose is to ascertain that your account has indeed been closed and there were no glitches.

In the case that CenturyLink asked for a deposit when you first got the service, you can get it back along with interest as long as you make your cancellation 12 months before you started on one of their packages. You’ll also find that they do reflect on the final bill that you get after termination.

What are my other options?

Money is not always guaranteed unless you’re a million or billionaire with an empire like Amazon, Microsoft, or Apple. Recent times have put a strain on most of us, and there’s a lot that we’re not able to afford. However, what’s great is that CenturyLink understands this. That’s why, before terminating their services, consider the following options. You could find a beneficial alternative to your ending their services, especially if you intend to re-join or find another service provider.

Suspending your plan instead

Rather than dropping your plan, you can take the option of briefly suspending your account. You pay a minimal amount for holding the connection. It is a better deal instead of paying the re-installation fee when you’re able to pay for your subscription finally. What that means is you do get to keep your telephone number and email address, as well as your modem if you do have one.

Ask about their affordable packages

If you find that your CenturyLink bill is on the higher side, you can reach out and get a package that suits your budget. Depending on your subscription, they can offer you the option of combining two or more of their service offering for a reasonable price. What’s great is that they do also lock the current price for a period. The packages are individualized and do offer discounts on their client’s plans.

Connection transfer

When you’re changing locations, you don’t have to cancel your subscription. Instead, you can have them transfer your connection to your new address. If there any additions or changes you need to make, you can depend on them to help you develop a solution.

How to cancel CenturyLink service: A snap shot

Final thoughts

The process does go on for a while, but here we’ve highlighted what you can do to avoid stress. Keep track of all the documentation, so you don’t find yourself in a pickle. Also, ensure that you follow up until you’re confident that the services have indeed been canceled.

FAQ

Can I terminate CenturyLink service online?

Unfortunately, there is no provision to cancel your subscription online or via email. You’ll have to get in touch with the customer support staff or the digital alternative.

What is the cost of earlyCenturyLink termination?

If you don’t want to incur extra costs, opt for an early termination where you’ll get charged $200-$300.

When can I cancel without a termination fee?

Those who won’t get charged the cancelation fee are those who have a subscription for more than 30 days and terminate before that time lapses.