(Solved) Google Voice could not complete your call

Travelers and business people are always on the lookout for good telephone services that can enhance communication. Since Google Voice was introduced, it has continued to receive a lot of attention.

You can use Google Voice to do a lot of things, including making calls to cell phone numbers or other Google voice users. If you have been trying to use this service and get the “sorry we could not complete your call” message, you should look for ways to fix this. Start by finding out what could be the cause so that you can find a lasting solution. Some of the causes include unreliable internet connection, data problems, issues with your Google Voice account, or errors in the voice app. Find out how you can solve this.

What you should do upon receiving the error message

Most people who stay in regions with bad network coverage find Google Voice to be a good telephone service to use. This service is great when you need to make international calls or travel to different countries. Though Google Voice mostly works well, sometimes making calls using this service is challenging. You may be informed that your call cannot be completed. This error message is common when you are attempting to make calls to particular numbers. If it happens, you should do the following.

Check your wifi connection

For Google Voice to help you make calls, you need a reliable internet connection. If you have been using wifi and cannot make calls through this internet-based service, the problem could be your connection. Ensure that before you start making Google voice calls, your wifi is on and that it is working as expected. You should consider getting a router that can boost your connection.

Confirm that mobile data is working as expected

Apart from wifi, you can still depend on mobile data to make Google Voice calls. Though this is not the best option, it can still work if you don’t want to invest in wifi. You need to ensure that your mobile data connection is always working well so that you can stop receiving the error message. You should also be within the coverage area for you to enjoy making Google Voice calls without any issues.If you are not sure if your mobile data connection is fine, you should try browsing other apps and see if they are work fine.

Focus on your Google Voice account

Sometimes, when your Google Voice account is not working properly, you may not be able to make outgoing calls. If you call particular numbers, you may receive an error message rather than being connected to the recipient. Find out if your Google Voice account is working properly. If, for instance, you have been using a mobile app to make Google Voice calls, you could try using the web interface instead.

If you own a laptop or desktop, try logging into your account from it. If you don’t have any problems logging in, it could indicate that the problem is not your Google Voice account. Before switching back to the mobile app, you can try making a Google Voice call through the web interface and see if you still receive the error message.

Make changes to the Google Voice app

Sometimes, the error message may be a result of the Google Voice app on your phone malfunctioning. This often happens when there are data-related errors. You can solve this by clearing cookies and cache on the Google Voice app on the phone. This can erase such errors and prevent the app from malfunctioning. Once you clear cookies and cache on the Google Voice app, you can test if you can now make calls to the numbers that were not going through before.

Reinstall the app

Some users reveal that even after trying the techniques above, they still cannot make outgoing calls to certain numbers. If you can relate, the problem could be with the Google Voice app on your phone. You should consider reinstalling the app and check if the error message disappears. Go to the play store or App store, depending on the device you are using, and reinstall the Google voice app. Once the process is complete, you can sign in and confirm if you are no longer receiving the error message.

A summary of how to stop receiving the error message

Conclusion

Have you been trying to call certain cell phone numbers but are always told that your call cannot be completed? You are not alone. This is a common issue that some Google Voice users have dealt with at one point. Though it can be frustrating when you get this error message, you can solve the problem using the techniques we highlighted above. You need to know the specific cause so that you can work on it.

FAQs

What if I have tried the above, but nothing works?

Try getting in touch with the voice administrator. They can assign you a new voice license that can end this problem.

What do I need to start making calls through Google voice?

You need a Google Voice account and a phone number. You should also ensure that the email address you use to set up the Google Voice account is not different from the one you use to access hangouts.