Amazon Fire Stick Keeps Losing the Internet Connection – Causes and how to fix

Your Amazon FireStick is a great streaming platform. Despite this, it’s not free from issues like it keeping losing internet connection which can be annoying. Well, it could be an internet connection problem. Well, this could be due to a signal problem and you can troubleshoot this by following the steps in this article.

Your Amazon Fire Stick keeping on losing the internet connection is caused by several issues like a weak Wi-Fi signal, an unstable or slow wireless network, software bugs on your Amazon Fire Stick, or bugs on your router. You can resolve this by changing the position of your FireStick and/or router, or by restarting your router, or by restarting your FireStick, or by resetting the FireStick, or by upgrading your FireStick and/or router.  

So, why exactly is my FireSitck losing internet connection?  

Your Amazon FireStick losing its internet connection could be due to several reasons and it’s difficult to pinpoint a specific cause. The primary issue is with your internet connection. Your wireless network might have a weak signal or unstable making it slow and unreliable. Another possible cause bugs on your router. If your router is not up-to-date, your internet connection will be affected. You FireStick too is not excused from this. It’s also prone to bugs and requires frequent updating.

It’s good to check and establish the issue by eliminating any possible ones one after another to avoid any inconveniences.

How can I resolve this issue? 

There is a number of troubleshooting solution you can use to resolve this issue. They include:

First solution: Change the location of your FireStick and router 

Firstly, ensure that both the router and FireStick are within sight. Then make sure your FireStick and router are close to each other since the internet connection may end up being weak if they’re far apart. Also, if the FireStick is obstructed, it may not receive a stable internet connection leading to your FireStick losing connection frequently. You can use an extender or HDMI cable to connect the FireStick to your TV to ensure it’s optimally exposed.

Second solution: Reboot your router

The first culprit is your router. Check and see if it’s properly working and the speeds are stable. Run a speed test on your browser. You can visit www.fast.com or www.speedtest.net and see if your speeds are OK. If they aren’t, unplug the router from the power source and plug it back in after a few minutes, and wait for the connection to be established. Once the connection is back up, go to your FireStick and retry playing a video. If the error persists, then go to the next solution.

Third solution: Reconfigure your router’s settings

For a router that supports both 2.4GHz and 5GHz, you can get a better streaming experience if you switch to a higher bandwidth than 2.4GHz. This comes in handy if you have multiple devices connected to your network. Check the back of your router and get the default gateway address. Then go to your browser and visit this address. Enter the default username and password (type ‘admin’ for both) and log in. Navigate to the Network Settings and select your wireless network. Navigate to ‘mode’ and change it from 02.11 b/g/n mixed to 802.11n then save the changes. Try reconnecting your FrieStick and stream again and see if the issue still exists.

Fourth solution: Restart FireStick

This is another effective method to deal with internet connection loss. FireStick like most electronics with the software is prone to bugs. Restart the FireStick by unplugging it from the power source and give it a few seconds then go ahead and plug it back in again. This refreshes the FireStick. Wait for it to power back on and see if the error is gone.

Fifth solution: Reset your FireStick

Since FireStick uses software, the issue might be a glitch. If restarting the FireStrick hasn’t solved this, then a reset might just be the answer. On your remote, click the Home button and hold it then select Settings. From the setting screen, select ‘My Fire TV/Device/System’ depending on your FireStick model. Scroll down and select ‘Reset to Factory Defaults’. When prompted on the next popup window, click the ‘Reset’ button to initiate the process. Your device will reset and after it’s done, it’ll automatically restart and you’ll be required to set it up again as you would a new FireStick.

NB: If you decide to reset your FireStick, you should note that you’ll lose all your settings on the FireStick and you’ll be required to sign in again.

If the issue persists, replace your router and FireStick with new ones.

A Summary Table

Issue Causes How to fix
Amazon FireStick keeps losing internet connection The router has a weak signal; the connection is slow or unstable.

 

 

The router has  bugs

 

 

Move your router and FireStick closer and ensure they’re not obstructed.

 

Restart your router by unplugging and replugging it back in the power source.

 

Switch the router bandwidth to a higher bandwidth than 2.4GHz from your router’s settings.

Amazon FireStick has bugs Reboot your FireStick by unplugging and replugging it back in the power source.

 

Reset your FireStick by erasing all the settings and data.

FAQs 

Does a FireStick have a Reset button?

Unfortunately, there’s no reset button. There are only two ways to reset your FIreStick – using your FireStick remote by holding down the Right navigation button together with the Back button for 10 seconds until the reset screen comes up. Another method is by navigating to the system settings and performing a reset.

Why does my FireStick keep restarting by itself?

There’s no specific reason for this. One of the most common reasons is having too many installed apps. They end up having a lot of data that might be corrupted. To fix this, you need to reset your FireStick.

Conclusion

The solutions in this article can help you get up to speed with your Amazon FireStick so that you can go back to enjoying your streaming.

You’ll Also Love

Leave a Reply

Your email address will not be published. Required fields are marked *