How to reset the Xfinity cable box

Comcast is a large cable TV service provider, but that doesn’t mean it’s beyond reproach. The devices, such as the Xfinity cable box, tend to have some problems that hamper the user’s experience. However, resetting it is a quick way to resolve any presenting issues.

There are a couple of ways of resetting the Xfinity cable box. One way is using the Xfinity app, where after logging into your account, you can select the Troubleshoot option to refresh the system. The other approaches require you to directly interact with the cable box by pressing the Power and Menu button simultaneously or long-pressing the reset button located at the back. If the reset isn’t accomplished, reach out to Xfinity customer support services to perform a remote reset.

Getting to the bottom of the issue

There is a couple of standard issues that make your cable box not work. If you’re experiencing any of these, then it’s time for a reset.

Before that…

Sometimes the Xfinity will stop processing commands that it otherwise was. For example, you’re unable to access the guide or even record any programs. That can quickly get sorted with a reboot, but it’s different when you can no longer access any programs.

Before you reach for the reset button, confirm that you’re not experiencing terrible weather that could affect your area’s signal. That typically brings an error on your TV screen. The other thing to check is if there are loose cables, if any of them is worn, or if something happened to your Xfinity cable box. Overheating is a sign that there’s an issue.

After you’ve checked all the above, consider restarting the deviceby unplugging it from the power source for a minute before restoring the connection. Any IT guy will ask if you’ve restarted any device before they assess if there’s an issue. That way, all you’re doing is refreshing the system, and all your saved preferences will remain. If you’ve ticked all these boxes and there’s nothing left to do, then it’s time to do that reset.

How to reset your Xfinity

When you press the reset button on the Xfinity, it means that you’re restoring it to the state it was when you first got your hands on it. That’s also known as restoring something to factory settings. That means that anything that you had on the device will be wiped clean. Anything that was saved in the memory will disappear, and you’ll start from scratch.

The fact that you’ll lose your data makes it essential to try other ways to get your Xfinity working before going for this final option. If so, let’s look at the ways to go about it.

Use your account on the Xfinity app

This first method is perhaps the easiest way to solve your problem.

Step 1: Download, if you haven’t already, the Xfinity app and launch it on your mobile or tablet

Step 2: Get to the bottom of the Overview menu, where you’ll find the TV option

Step 3: There’ll be device options available, so tap on the one you want to reset.

Step 4: You’ll get the Troubleshoot option, and after, click on the Continue prompt

Step 5: The screen will load, and once it’s done, tap on the System Refresh option

Step 6: Wait for the app to do the work for you, and your cable will be good as new.

Restore default setting on the Xfinity

If you don’t have the app, you can do it directly on the Xfinity cable box

Step 1: Ensure the device is on; you’ll tell this from the green blinking light.

Step 2: Simultaneously press the Power and Menu buttons on your remote.

Step 3: Wait for the User Settings menu to appear

Step 4: Using the up and down arrows, make your way to and select Restore Default

Step 5: Press the right button, and then click on OKto perform the factory reset

Locate the reset button at the back of the box

While still plugged in, look at the back of the box. There, you’ll see a recessed reset button. Using a toothpick or a paper clip, push the bottom and hold for 30 seconds. Once you’ve done this, you’ll be returned to the router’s default settings. Your password will be lost, but you can use the router’s default password to access the box.

If all fails, call a technician

Should the above methods not work, the next best step is calling a technician. Locate their customer care numbers on their website and the working hours and reach out to them. Share with them your customer account number and let them know the issue. They should be able to do a system reset remotely. Follow their instruction, but you’ll also have to wait for a few minutes for the reset to get completed.

Tip: Before opting for this option, consider doing the suggested methods. It is likely that, after waiting for minutes or hours on hold, the technician will ask if you’ve done all the above and direct you to do so.

Ways to reset your Xfinity cable box

Final thoughts

The simplification of technology has made it that we can quickly troubleshoot device issues at home. The above techniques are tried and tested, and handy information to have in the middle of a show or game. Remember, try rebooting the device first before resetting, as you will lose your data.

FAQs

What are Xfinity customer care numbers?

If you need help, call 1-800-XFINITY to talk to a customer service representative

What is the best way to contact Comcast?

Nowadays, a lot of companies have moved away from person-to-person assistance and are now digital. You have a better bet on getting help faster using their digital assistant. You will have to sign in, though.